Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont normally leave reviews, but I feel compelled to share my experience because of how hurt, disrespected, and betrayed I felt. I trusted this place with my dog, and the way we were treated was not only unprofessionalit was downright dehumanizing.I specifically asked the *******, *****, for a *light trim* on my dogs bangsjust enough so her hair wouldnt fall into her eyes when not in a ponytail. Instead, my dog was given a full buzz cut, completely disregarding my instructions. When I called to express my concerns, the manager, April, not only dismissed everything I said, but actually *laughed* in my face and told me I got a lamb cut, as if this was some kind of joke. She was rude, condescending, and hung up on me without ************* make matters worse, I had requested audio from the grooming appointment, which they failed to provide. That alone raises serious questions about transparency and accountability.This wasnt just a bad haircutit was a complete violation of trust. I left this experience feeling disrespected, ignored, and heartbroken. I would never recommend this place to anyone who cares about how their petand they themselvesare treated.

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had called to reschedule a grooming appointment. Ive done this a few times and NEVER had any issues. I always called ahead of time when I did and personally informed the groomer , who I used to work with. The new Employees there are extremely obnoxious. They refused to apply my $15 depsoit I made on my birthday 08/11/23 to a new groom appt. I had made my appt for 9/2/23 I called 6 days before ( today 8/28/23) . They called me back to tell me the new appt time would be 9/17/23. All was well untile they asked for ANOTHER deposit. I told them I already paid that prior.Normally they would roll that over to the new appt. When I informed then of this they refused and mentioned a NEW Policy I was NEVER informed of . I am beyond disgusted by the behavior of the new employees. I had to change my grooming appt because I couldnt get work off. I normally dont work on the day I had asked for the appt. Anytime I have to reschedule a Groom I always call ahead!! I called 6 days ahead. But apparently the new policy is 7 days. And they dont tell you about it prior. They tell you the deposit is given to hold the appt, but HIDE the fact that should you have to reschedule they will not refund you. I would understand if I had rescheduled after being informed of the new policy when I made the appt via phone. They should have accomodated me and said okay we will apply the prior $15 as credit to your new rescheduled appt on 9/17, but please be advised moving forward should ypu rescedule or cancel within 7 days of your appt you forfeit the $15. That is the PROPER way to do things. Anytime I had to reschedule they ALWAYS applied it to the next appt . And I ALWAYS gave 20% Tip because i had had faith having worked with the groomer prior. Had i been made aware of this NEW policy i would have called yesterday because apparently 6 days early isnt okay. Has to be 7 days.since i used to work with groomer rescheduling was never an issue. I want my $