Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  By their negligence, the company gave me bedbugs. Ive been living a nightmare since I received my shipping. Many things went wrong but this is definitely the worst of it.I packed most of my material myself. The movers packed the furniture and a few items. The only things that broke or got damaged were items packed by the movers: I had a huge cutting board broken in half, my speakers were scratched, and bedbugs. They didnt even completely fulfill their contract. It was written that they would unpack the furniture they packed, and leave with the packaging material. The movers didnt unpack everything they were supposed to AND they left with none of the packaging material. One of the pieces they hadnt unpacked was the mattress. Im extremely allergic to bedbugs, so it only took me one night to realize it had bedbugs, because of the severity of my reactions. I had to throw away the mattress, call exterminators and deal with all of it. I paid close to $7890.75 for their services including insurances. I estimated that their negligence cost me an extra $3500, and this is without counting the doctor appointments, medications and days off I had to take because of the bedbugs treatment. It does include damage to my clothing. They offer a settlement of $650 in exchange of which I would resigned to complain to the Better Business Bureau, leave internet comments or basically sue them. At first, I said I would be ok with not leaving comments for $1200, they counteroffered with $750. In second thoughts, I believe people should ******** employee admitted to me she made a mistake, that usually when there is a mattress in the shipment they do preventive bedbug treatment, but she didnt notice I had a mattress. I did not go over to her manager or anyone to complain about this mistake of hers. She no longer works for them. Her replacement on my case tried to make it as if I was neglectful or somewhat responsible for all this.

  

  Business Response

  Date: 06/05/2025

  To whom it may concern,
  
  This claim has been resolved,and we had reached an agreement with Ms. ********

  Please proceed with closing and removing this claim.
  
  Thank you,

  Customer Answer

  Date: 06/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ***************** on July 15th 2024. It was supposed to arrive in ***** in late August. Early september. It is now december 17th and my goods have still not arrived. I've had to make 2 separate trips to ***** just to see if I can be here when the goods arrive. Each costume over ********************* travel expense.I've paid out ****** dollars up front to the shipping company. Just to get my good shipment. It's been delay after delay after delay.Not sure what I can do at this point.I would like to be compensated. What all my travel expenses?And all the delays, it has cost me.Thank you ****

  

  Business Response

  Date: 12/30/2024

  To whom it may concern,

  SDC is aware of the issue. We have spoken to Mr. ***** and explained that the delays are on the ocean carrier side which, unfortunately, we have no control on. We are in communication with the carrier to try and expedite the arrival/delivery of the items.  Mr. ***** was advised that we will need to wait until the service is completed, and then we will discuss compensation.

  Thank you.

   

   

   

  

  Business Response

  Date: 01/28/2025

  To whom it may concern,

  SDC is aware of the issue. We have spoken to Mr. ***** and explained that the delays are on the ocean carrier side which, unfortunately, we have no control on. We are in communication with the carrier to try and expedite the arrival/delivery of the items.  Mr. ***** was advised that we will need to wait until the service is completed, and then we will discuss compensation.

  Thank you.

• Initial Complaint

  Date:08/27/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint to express my severe dissatisfaction with the services provided by SDC International Shipping concerning my international shipment from *******, **, to *************, *********Key Issues:Lack of Communication: I have received absolutely no communication or updates regarding my shipment from my assigned shipping agent, ***************************. Despite multiple attempts to reach out, my inquiries have been ignored.Agent Unavailability: I recently discovered through an automated email response that *************************** no longer works for the company. No replacement agent was assigned, leaving me completely in the dark about the status of my shipment.Unacceptable Delays: The shipment has been delayed far beyond the expected timeframe, and I have not been provided with any information regarding its current location or estimated time of arrival.Financial Impact: I have paid over $7,000 for this service, which was supposed to include door-to-door delivery. The lack of communication and unresolved delays have caused significant stress and inconvenience.

  

  Business Response

  Date: 08/29/2024

  Subject: Response to Complaint from ************************
  
  To Whom It May Concern,
  
  Thank you for bringing ******************************* concerns to our attention. We sincerely apologize for the inconvenience ****************** has experienced with his international shipment from *******, **, to *************, ********. We are committed to addressing and resolving the issues raised in his complaint.
  
  *Key Points of Our Response:*
  
  1. *Shipment Delay*: ********************** shipment experienced an unforeseen delay during transshipment at the **********. The shipment is currently en route and is estimated to arrive in ************* on September 4th. We regret any inconvenience caused by this delay; however, please note that once a shipment is in transit, any delays at the port of transshipment are beyond the control of SDC International Shipping.
  
  2. *Communication and Agent Availability*: We acknowledge the lapse in communication following the departure of the assigned agent, ***************************. We have taken immediate action to rectify this by assigning a new point of contact who has already reached out to ******************. We have also ensured that ****************** is in direct contact with our destination agent, who will continue to provide updates and assist him through the final stages of the shipment.
  
  3. *Commitment to Customer Satisfaction*: We are deeply sorry for the stress and inconvenience ****************** has faced. Our team is dedicated to improving communication protocols to prevent such occurrences in the future. We value ****************** as a customer and are committed to ensuring a positive experience going forward.
  
  We are in contact with ****************** and will continue to provide the necessary support until the delivery is completed to his satisfaction. We appreciate his patience and understanding as we work to resolve this matter.
  
  Please let us know if there are any further steps required or if additional information is needed. Thank you for your attention to this matter.

  Customer Answer

  Date: 09/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a questionnaire an employee of the company (***********************) emailed me on October 20th, 2023 and returned it the same day. Six days later, no response, so I pinged him. Twelve days later, still no response. This company is useless. I don't see why they've gotten a good rating, unless it's from their friends and family or others who have a vested interest in their business.

  

  Business Response

  Date: 11/14/2023

  To whom it may concern,

  Please note that the client would like to remove the complaint as this matter was attended.

  Thank you,

  Customer Answer

  Date: 12/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************