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Business Profile

Funeral Related Services

Hemphill Mortuary
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hemphill Mortuary has handled my daughter's remains poorly. They are very unprofessional. They do not provide you with documentation for services. their communication with families is terrible. The establishment is old and dark. They are currently holding my daughters body. Violating the Funeral Rule as well as committing a crime by holding a loved ones body. This funeral home has caused me and my family emotional distress and trauma. This experience has been the worst in my entire life.

    Business Response

    Date: 06/12/2024

    Complaint 1.) Hemphill Mortuary handled my daughters (**********************) remains poorly.
    Response: There werent any problems or complaints from **************** or the family as of April 17, 2024,
    10:22am. They put on her fingernails. And the family was happy on leaving the mortuary. No complaints
    about the condition or appearance of the body were addressed to me at that time.

    Complaint 2a.) They are very unprofessional, they do not provide you with documents for services.
    Response: On or about April the 1st. 2024, *************** was provided with documents, which include:
    release form, authorization to embalm, Insurance disclosure, death certificate form (PI), cremation
    paperwork, and she signed all the documents.

    Complaint 2b.) They are very unprofessional, their communication with families is terrible.
    Response: My staff and I have communicated with *************** time after time, but the lack of her returning
    calls has hindered communications.
    The problem was when, it came time to finalize and pay for services that had been rendered preparing, for
    her daughters funeral service, *************** came up with many excuses. Therefore the *************** was
    canceled, due to lack of payment.
    After the funeral service was canceled (due to lack of payment.) *************** immediately requested, to have
    her daughter removed from the Hemphill Mortuary Facility. I and my staff informed her to contact another
    mortuary.

    Complaint 3.) they are currently hold my daughters body, violating the funeral rule.
    Response: I never stated to *************** that I would hold the body because of lack of payment. Ms ******************** body was released to Desert View mortuary #**** (Case I.D ******) on or about 05/14/2024
    with no problems.

    Desired settlement: To date *************** has not paid for any of the professional services that Hemphill
    Mortuary has provided.

    I belief *************** wanted to receive a free ***************.

Hemphill Mortuary is BBB Accredited.

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