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Business Profile

Personal Trainer

The Perfect Workout
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The Perfect Workout's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I initially started the program, it caused an injury to my back. When I requested a refund they refused and said I could forfeit all my future sessions so I paid for nothing and was essentially scammed by this company. Buyer beware. They do not stand behind their product/services and will cheat you out of your money.

      Business Response

      Date: 12/11/2024

      We were able to speak with this member via email and have offered her a refund of the amount owed and addressed her concerns. The member responded and accepted our offer of a refund, and has thanked us for reaching out and addressing her concerns. We issued the refund via check, and the member expressed that once that check is received, she would adjust her review accordingly. 

      Customer Answer

      Date: 12/31/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response accurately represents our communications. I have recieved the refund check as promised and appreciate the business taking the time to review the case and rectify the matter. I am satisfied with the resolution and response from the business.

      Regards,

      **** *****

       

    • Initial Complaint

      Date:11/27/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined Perfect Workout on April 12, 2021. My first workout date was 4/12/2021 for 4 months and 2 sessions per week Paid $2,380.00 I renewed for an additional 4 months. I renewed again In August of same year.i renewed under Forest and later ***** in 2024. I am currently signed up for 4 months with ***** as my trainer in the Danville branch. On July 12, 2024 I fell and broke my back, hence I could not train. Perfect Workout has continued to charge my credit card $357.93 although I asked them to stop since I have been unable to work out for these past 4 months. I have called 3 times requesting that payment stop until I am cleared to return. I have received no calls from the company.I made an appt to return with ***** and Forest on Nov. 26, 2024 and Forest called 2 days prior to that date to cancel the appt stating that equipment needed to be re-calibrated for smooth movement, He scheduled me for this Tuesday Nov. 27 but did not show up. The studio was locked I called but there was no answer. I have not received call backs nor responses to my request to stop taking money from my account until I can return. You now have $1,431.72 of my money and I have not had a session since July 12, 2024. And return calls do not happen I have no scheduled session. I do not know if I will be able to continue sessions. Today was to be a try-out to see if I could continue, hence Forest was to join ***** in working with me. I appreciate your efforts to help me resolve this situation. Thank you.Thank you for your attention to this matter.****** ******

      Business Response

      Date: 01/03/2025

      This client has been refunded for this and the refund check has been cashed. We have considered this issue resolved. 

    The Perfect Workout is BBB Accredited.

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