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Business Profile

Optical Goods

Thinoptics, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Reviews

This profile includes reviews for Thinoptics, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Thinoptics, Inc. has 2 locations, listed below.

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    Customer Review Ratings

    4.59

    Average of 34 Customer Reviews

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    Review Details

    • Andrew B

      Date: 01/30/2024

      Andrew B

      Date: 01/30/2024

      I made a substantial effort to try and purchase 2 pairs of reading glasses from them, and everything was fine until it came time to pay. Then the 3-card-***** started.Currently, if you "bundle" 2 or more products, they will give you a discount for bundling. BUT, if you order them just as you would by adding them to your cart (not under the "bundled" part of a dropdown menu), you pay full price. That's simply not good business practice, and, it's a little dishonest, and a little predatory.Although I put in all my personal information, I didn't complete the transaction because I didn't like the way it was progressing as money came into the picture. I got NUMEROUS emails enticing me to complete the purchase, several of which indicated a 20% off my cart with a discount code. So, I tried several more times and the 20% discount wasn't applied, and there was never a opportunity to put in the discount code. That's called a Bait-and-Switch, and it's illegal. Also, no explanation why the 20% discount wasn't applied (or why it couldn't be applied).I sent a detailed note to ThinOptics explaining what had happened. They responded essentially telling me to call them to place the order, or text with their customer support, online.What I really wanted was an explanation, and never got one that was satisfying. We went back and forth, and I finally asked them to not respond anymore, it wasn't getting solved.The trickery in paying for the order had other problems ******* Pay, offered at the beginning of the transaction mysteriously disappeared if you didn't start with that, or evaded the automatic Shopify payment method).Bottom line is that they aren't honest. They lure you in with some expectation of savings which don't appear, they coerce you into options for payment, and they aren't uniform in their discounts. Buyer beware.I will warn anyone who will listen to not buy from them.

      Thinoptics, Inc.

      Date: 01/31/2024

      Hello, *************Thank you for taking the time to share your feedback with us, and I sincerely apologize for any inconvenience you've encountered.Regarding the Build Your Own Bundle promotion, it's essential to note that the bundle discount is applicable only to items included in the ongoing promotions. If an item you're adding to the bundle is not part of the promotion, the discount won't be applied.During the checkout process, there should be a designated box where you can input available coupon codes. However, if you couldn't locate the box or encounter any issues, we recommend reaching out to us via phone so that we can assist you in placing the order with the intended discount. Please be aware that coupon codes cannot be stacked with ongoing website sales or discounted items.I appreciate you bringing up the concern about ****** Pay, and I will escalate this matter to our website team for further investigation to ensure a seamless payment experience.If you choose to proceed with your purchase or have any additional questions, please let us know. We are here to assist you and make your shopping experience as smooth as possible.

    • Abida J

      Date: 01/09/2024

      Abida J

      Date: 01/09/2024

      I ordered 3 red, green and yellow Manhattan reading glasses, they where 50% off, today I received e-mail stating they are out of inventory, I asked for refund, but when I checked their website they are available for purchase but at the full price. I called customer service and complained they offered me 30% off of the original price. This is very dishonest business and I will not recommend them to any one.

      Thinoptics, Inc.

      Date: 01/10/2024

      Hello, ******We sincerely apologize for any frustration and inconvenience caused by the recent issue with your Manhattan reading glasses order. Your satisfaction is of utmost importance to us, and we appreciate you bringing this matter to our attention. Upon further investigation, we noted that the email notification correctly specified that the +2.5 Manhattan in the green frame was the only item out of stock. We understand your disappointment and appreciate your understanding of the situation. To resolve this matter, we would like to honor the 50% discount on the red and yellow Manhattan reading glasses in your order. If you wish to proceed with this offer, we can assist you in placing the order over the phone. Please be aware that the green +2.5 Manhattan is still out of stock, and we regret any confusion this may have caused. We value your trust and are committed to providing you with a positive customer experience. If you have any further concerns or questions, please feel free to contact our customer service team. We are here to assist you in any way we can.

    • LYUDMILA K

      Date: 01/06/2024

      LYUDMILA K

      Date: 01/06/2024

      I would like to have eyeglasses from thinoptics - looks very appealing for me. And I actually ordered their product last month, but I have never received it. I tried to communicate with them, but was not able to get any adequate response. So I started thinking they might be a scam :-(

      Thinoptics, Inc.

      Date: 01/09/2024

      I hope this message finds you well. I'm sorry to hear about the inconvenience you've experienced with your recent order from ThinOptics, and I understand your concerns. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. Let me investigate the status of your order and work towards a solution. Your patience is appreciated, and we want to ensure you have a positive experience with ThinOptics.

    • JD J

      Date: 09/28/2022

      *** was great in getting us our replacement readers [old ones broke]. Thanks ***.

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