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Business Profile

Fence Services

FM Iron Works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/26/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sept 11: he took over this project from his brother in law, took a second payment of $4000.Told me 2 weeks to complete the job. Stopped responding completely ..Sept 24rd- I got a message from ********* saying Hi ***. All the fencing is done. Were just working on the sliding gate and the double gateOct 4th - message from ********* after I asked for an update over and over Hi ***. Im sorry. were behind im trying to get everything done. ***** pilled up to much work were trying to catch up. Can I give you an update on Monday?Oct 7th- Monday came and I got no call for any update so I called both ***** and ********* for an update but no answer.Oct 14th: I kept calling until I got a response Oct 15th from ***** saying Start installing Thursday of next weekOct 24th - I texted asking What time will they be here? Nobody responded. I called them both. No response. I stayed home that day from work, but nobody came over.Oct 29th : ********* finally answered my phone and said ***** is making him do all the other jobs in Mission vijo and its too much and he keeps blaming him for being late but when I called *****, hes is saying its all a lie. He never told him to stop my work so they both badmouthing each other pointing fingers to why my gate and fence is still not done.Nov 1st, Im still asking for updates. No ones getting back to me and no one is giving me my money back Nov 7th : he me 2 more final weeks.Nov 25th : stopped responding again.

  • Initial Complaint

    Date:12/23/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* **** and ***** ******* came in September and took $ **** deposit for two gates, which supposed to be ready in 3-5 weeks. Since than I contacted them to over 20 times. They do not bring the gates or refund my money.

    Business Response

    Date: 01/12/2023

    Consumer Response /* (2000, 9, 2023/01/09) */
    I was able to get my money back after so many attempts. Thank you.

FM Iron Works is NOT a BBB Accredited Business.

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