We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Freight Forwarding

LBC Mabuhay USA Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

This profile includes complaints for LBC Mabuhay USA Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LBC Mabuhay USA Corporation has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 07/03/2023 I paid LBC $105.00 for a package to be shipped from ****************** to ****** ***********. Tracking number 1197942181.On 07/11/2023, LBC tracking website stated "Shipment is with a concern. Please get in touch with our official customer channels". When I called, the rep told me the driver could not find the delivery address. That's strange because I found the address on ****** Maps. I gave her further information that the recipient's house is 9 doors down from "*****'s Store", which is also visible on ****** Maps. There should be no reason a driver familiar with ****** would not be able to find the address. The rep told me they would call the recipient and deliver the next day.The next day, 07/12/2023, On 07/11/2023, LBC tracking website stated the same issue: "Shipment is with a concern. Please get in touch with our official customer channels". When I called, the rep told me the driver could not find the delivery address. The rep further told me no one at LBC tried to call the recipient. That's inexcusable.I asked to speak to a supervisor, but I was told none were available. One **** ****** put me on hold for 10 minutes, then disconnected the call.LBC requires that senders list package contents in detail. The content list is available for LBC employees to see. My suspicion is the package was stolen by an LBC employee.

    • Initial Complaint

      Date:07/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,This business address is being used as a delivery address for fraudulently **************.Ex. My mother's **** account was hacked and a scammer ordered goods that were to be shipped to this warehouse.There was also a phone number attached: ************** Which looks like it might belong to LBC Mabuhay USA Corporation, which is a freight forwarding company.********************************************************************************************************************************************************

    • Initial Complaint

      Date:04/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to ship my father's wheel chair to them, but since they do not accept lithium batteries, I had to cancel it. I paid $977.33 since 3/12/23. I have contacted their phone number Contact US (************) 8585-999 (Provincial) 1-800-10-8585-999 and I still have not received my refund so I can ship my father's wheel chair there. Here is the information below:Hello ****************, *******************,Congratulations!This is to confirm that your payment has been completed.Payment Date: 03/12/2023 20:58:06 PM Booking Id: ******* Amount: $977.33 Thank you,Your LBC Family ABOUT THIS MESSAGE:This service message was delivered to you as an LBC customer to provide you with account updates and information about your account. If you want to contact LBC, please do not reply to this message, but instead go to *********************** Contact US (************) 8585-999 (Provincial) 1-800-10-8585-999

    • Initial Complaint

      Date:03/05/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have emailed BBB (laat 02/23/23) for this complaint as all the details would not fit the limited character requirements and we were advised last 03/01/23 to file a complaint online. Hope you can have the time to see the email for the full picture. Basically, we are trying to have LBC cover the remittance that they failed to deposit to my bank account in *************** for a payment for my auto loan, as well as cover for the charges that incurred due to their dishonesty and lack of care which ultimately resulted to the auto loan not being paid on time and being enrolled to Bayanihan Acts 1 and 2. I have deposited via LBC to the same account number before this one time that they said was deposited but was not. I contacted them constantly via email and call and gave support requirements when they asked si we can finally have a solution, but they do not seem to want to resolve the matter. It's such a pain to be neglected and trying to be on top of things, when a service that's supposed to support their fellow kababayans lie, turn their back, and not care. Please, please, help.

    • Initial Complaint

      Date:02/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had six (6) large boxes of used clothes, shoes and kitchenware sent to my home address in ***************. All 6 boxes were tampered with and goods were stolen from the boxes. I immediately contacted and reported the problem to LBC who just lags in their responses to the issue. I guess theyre taking their sweet time so the reporting/complaining time will expire. My girlfriend tried on numerous occasion to reach out to them to no avail.

    • Initial Complaint

      Date:12/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been double charged with 2 separate card, the ******************* who charged my card said my card was declined because their system error, and told me to call the credit card company and dispute it and he asked me to pay him thru zelle but I refused, I used my other card to pay and it went thru. This happened on November 3rd, 2022. I checked my first card that he used to charged me says pending. November 7th, 2022 the payment posted on my account. I called the *** for reimbursement, e-mailed them for how many times, they keep telling me the same thing but nothing happen. Its already over a month. Now they're asking me for my credit card info including security code and billing address.

    • Initial Complaint

      Date:08/22/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/19/22, I paid for a package pickup on their website. There was a glitch and I got no confirmation of payment, so when the driver came, I had to pay again. I have been trying, for 4 months now, to get a refund for the double payment ($224.00). I have sent proof, and every piece of information they have requested - numerous times - but no response, no update, no refund. All I want is the extra payment I made refunded to me.

    LBC Mabuhay USA Corporation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.