We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2,215 total complaints in the last 3 years.
    • 999 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/30/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother ******* ****** has been unable to log into her ************************** email account. Her email address is ************************************ When attempting to log into her account, she receives a message stating she needs to use a secondary email address to verify her identity. The secondary email address that she provided to Yahoo years ago has expired and is no longer working. We have called the Yahoo Paid Premium Support phone number ************** listed on their website several times and have been asked to scan my mother's driver's license as well as take a photograph of my mother's face to send to them to verify her identity using biometric markers. The call center is in ****. After uploading a photo of my mother's license and photograph of her face, we are told by Yahoo that they are unable to verify her identity with this method and to call back in 24 hours to try again and then they abruptly end the call. We have called back several times trying to remedy this issue and are repeatedly asked to scan and send a photo of her license and of her face for biometric identification. I am concerned that this is a scam and they are phishing for her identification to steal her identity. She continues to be unable to log into her email account which she has had for over 20 years. She cannot access her email and important photographs, messages and documents in her email account. Please help remedy this issue and restore her access to her yahoo email account. When calling the Yahoo support phone number, they state that there will be a fee charged to restore an email account and that a credit card will be required to pay the fee to restore the account. ********************** email was a free service when my mother signed up for it years ago and now they are trying to charge users to restore their accounts which ********************** has locked them out of. This seems to be a money making scam. I am writing this complaint on behalf of my mother because she cannot log into her Yahoo email account at this time.

      Business Response

      Date: 04/30/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

    • Initial Complaint

      Date:04/29/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Locked out of my account of 10+ years since about a year ago. Despite still knowing my (secure, randomly generated) password, Yahoo suddenly began asking me to answer my security questions to log in, something they've never done before.I use security questions as essentially extra passwords with answers unrelated to the question because the traditional format of requesting personal details leaves an account open to social engineering attacksa conclusion that Yahoo also apparently reached not too long after I created the account, as they discontinued security questions as a verification method almost ten years ago. So suffice it to say I cannot answer these questions I have not thought about for ten years.I'll also add that when I created these security questions, they were presented to me as an account recovery method, not a mandatory part of signing in. I wasn't especially concerned with this at the time since I tend to keep a good handle on my passwords on the assumption I may not be able to reset them if I lose/forget one.The only free "support" Yahoo offers is a link to an "account recovery" (read: password reset) page, which asks me to answer my security questions so I can reset my password. Obviously, my password is not the issue here, so to get any other support I am directed to a $13 monthly subscription just for the chance to talk to a person and maybe recover my account.This account is tied to numerous online retailers and digital distribution platforms like Steam, which commonly use e-mail to send verification codes. I therefore also run the risk of losing access to those accounts along with any associated digital goods if Yahoo continues to lock me out. It's deeply scummy that they can simply decide you aren't allowed to log into an account that has never been used for abusive purposes with valid credentials and then push you to pay to resolve the issue.

      Business Response

      Date: 05/01/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

      Customer Answer

      Date: 05/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. I appreciate the prompt and professional communication from Yahoo, but I am unlikely to be able to recover the account based on the nature of the information requested. I'm still slightly frustrated to have lost access for what feels like little reason; however, I understand that the procedures to verify ownership through support are in place to ensure account security, so I can't fault Yahoo in that respect, and I've been successful in migrating the most important of the associated accounts to a different mail provider. I'd therefore like to close the complaint as while my issue was not resolved, I found the response a reasonable attempt at a remedy and don't currently wish to pursue the matter further.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:04/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unauthorized charges to my bank account for over a year now and I havent subscribed to any yahoo accounts but I could never find anything about that account so Im just now finding something about this alleged account that has been hacked or something because I never subscribed to anything and I just want to be refunded for the money that Ive lost due to this account and I have canceled everything that was not of my doing and Im going to my bank tomorrow to get a new debit card

      Business Response

      Date: 04/29/2025

      The Yahoo team will reach out to the member regarding the charges on their credit card.

    • Initial Complaint

      Date:04/28/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      yahoo has lock my email address that I've had for like 20 years with no problems now they want me to pay for them to unlock it. I think it's a scam to extort money from people.I only get $45 a month and they want $12 for them to open my account. I think it bull!!!!!

      Business Response

      Date: 05/01/2025

      The customer contacted ********************** support who contacted back and user stated they have been able to regain access to their account.

      Customer Answer

      Date: 05/07/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:04/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against Yahoo for what I believe to be an unethical and predatory business practice. After being locked out of my Yahoo account, I attempted to use their standard recovery options. Instead of receiving proper support, I was deliberately funneled into a so-called ************************** where I was told I would have to pay a fee simply to recover my own account and reset my password. This is a blatant exploitation of users who are trying to access their personal information.

      Business Response

      Date: 05/01/2025

      The Yahoo team reached out to ****** ****** but received no response.

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was locked out of my Yahoo account. The phone number they have on file for the two factor authorization is not my phone number, so I am assuming my account has been hacked. Yahoo will only help me if I pay them money for a premium help line and then are not sure they will even get me an account that was hacked.

      Business Response

      Date: 05/01/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

    • Initial Complaint

      Date:04/28/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have tried ******** times to have my personal information deleted from their search engine but they will not respond. As mentioned previously I work in a high risk neighborhood and my personal contact info including address is listed on their search engine. This is a VIOLATION of my PRIVACY!! ****** removed it promptly & without issues but Yahoo cannot for some reason. Remove ASAP!!!

      Business Response

      Date: 04/29/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

    • Initial Complaint

      Date:04/28/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      YAHOO HAS LOGGED ME OUT OF MY ACCOUNTS AND WONT LET ME BACK IN. THEY WANT ME TO PAY TO USE THEIR CUSTOMER SERVICE LINE. I HAVE REACHED OUT TO THEM VIA DM ND THEY SAYS THERE IS NOTHING THEY CAN DO. I HAVE SO MANY IMPORTANT DOCUMENTS I NEED FROM THERE.

      Business Response

      Date: 04/28/2025

      Yahoo has received the complaint and will reach out to the user to assist. 

    • Initial Complaint

      Date:04/27/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/22/25 my active yahoo mail account that my family has had for several decades was forced without consent or warning 2 Factor Authentication. This account unfortunately has an outdated recovery email so now the account is no longer accessible. This is not an isolated issue, many Yahoo users have been impacted and appears the only way to recover the accounts is to PAY for a SUPPORT SUBSCRIPTION service to recover the account for $5.99 monthly. I wish to work with a Yahoo representative to recover the account.

      Business Response

      Date: 04/30/2025

      The Yahoo Team has received the details of this complaint and reached out to the user. They confirmed the issue has already been resolved.

      Customer Answer

      Date: 04/30/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ***

    • Initial Complaint

      Date:04/27/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've had a yahoo email account for at least 15+ years. I know my password and do not have access to my alternate email address since its also an aol/ yahoo owned email account that is locked out, asking for the same type of verification. Ive spoken w/ their customer support agent(s) & reluctantly provided both agents front/back of my license & both times I was declined assistance for accessing my email account (neither could provide a reason WHY I was declined) Im reading that many people including myself are running into this issue and its outrageous. *** had & relied on this email account for years. I should be able to access w/ my password. As previously stated: I know my password but I cant access either account to verify because theyre both locked out.

      Business Response

      Date: 04/29/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

    Yahoo! is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.