Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week one of our clients fell for a phishing scam where she put her email address and password into a page claiming that her password was going to expire. We tell people that it will never expire, and we don't send those notices at all *********, some spammer used her address to send out some emails. As soon as she realized she had been duped, she changed her password. This is a really good idea, and the spam stopped. I cleaned up the mail server and the mail queues, then I went to proofpoint to request delisting on their reputation service. No one should ever use a reputation service as they are ambiguous and are not very responsive when you have cleaned up the mess.We have requested delisting by proofpoint at least 8 time and sent email to their delisting escalation email. Again with zero response, not even an acknowledgement that they have received the request. We are not on any blacklists, as you can see here: ********************************************************************** We have been delisted from ****************** and delisted from TalosIntelligence who took over senderbase. We do not spam, we do not host spammers and we have been in business since 1998. It is unfortunate that these groups are not as attentive to the removal as they are to the addition of these servers. This is affecting our business but more importantly the businesses of our clients. Many of our clients are BBB members. Thank you for your time.

  Business Response

  Date: 06/04/2025

  ****,

  I am showing that we have already cleared the reputation for IP *************. If you are still experiencing a problem after you receive this response please provide a full error and I can take a look at this again for you.

  Thank you

  Proofpoint Postmaster Team

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you very much
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My client is facing a serious issue due to an IP block. The domain ****** belongs to a travel agency that relies heavily on email communication with its clients, which is essential for the companys operations.This message was created automatically by mail delivery software.A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: contact@t**** host ***************** ***************] SMTP error from remote mail server after RCPT TO:: 550 5.7.1 Service unavailable; client [***********] blocked using Cloudmark CSI. For remediation please use ***********************************

  Business Response

  Date: 04/29/2025

  ****** **********,

  We do not see that this IP is set up with all of the necessary DNS records for sending mail. Once you fix this issue please fill out the form for delisting. The form is listed in the error for reference. 

  Thank you

  Proofpoint Postmaster Team

   

   

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We installed a new mail server at ************** and had issues which have been fixed. Proof point not only blocked that IP, but several others of our IP that have not even been used yet.After I did the unblock request ,I started getting strange request from Hindu sites requesting money.

  Business Response

  Date: 04/23/2025

  **** *****,

  We have reset the reputation for this IP it will be evaluated again when the next message is sent to someone using the system. We do not connect directly to any mail system so there is no way for this to trigger any further mailings from 3rd parties. 

  Thank you 

  Proofpoint Postmaster Team

   

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23237857
  
  I am rejecting this response because:

  nothing has changed 
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 04/23/2025

  **** *****,

  Please respond with a new error from this afternoon so that we can investigate further. I show no block for the ** at this time.

  Thank you 

  Proofpoint Postmaster Team

   

• Initial Complaint

  Date:03/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an issue that started the week of 3/17 and has been ongoing even after following the instructions to get our ** address removed from their list of blocked addresses. We are a small business that communicates with other construction contractors. I have sent replies and requests to Proofpoint to have the ** unblocked multiple times daily with no response and never having the address unblocked. Here is a copy of what we get as an email bounceback: This message was created automatically by mail delivery software.A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: ************************* host ********************** **************** SMTP error from remote mail server after RCPT TO:<*************************>: 550 5.7.1 Service unavailable; client *************** blocked using Proofpoint Dynamic Reputation (Visit ******************************************* if you feel this is in error.). Please provide the following ** address when reporting problems: *************

  Business Response

  Date: 03/28/2025

  *****,

  We have reviewed the history for this ** address and will reset the reputation. We will be rescanning the mail from the ** and updating the reputation accordingly going forward as soon as the next message is sent. 

  Thank you 

  Proofpoint Postmaster Team

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23123883
  
  I am rejecting this response because: This issue has not been cleared and it has been 2 weeks now getting this IP address unblocked. It is making it incredibly difficult to email with one of our customers that we do a large portion of our business with. Here is what I got as a bounce back which has been the same thing for the last 2 weeks.

   

  This message was created automatically by mail delivery software.
  
  A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es)failed:
  
    ******************************************
      host ********************** ****************
      SMTP error from remote mail server after RCPT TO:<******************************************>:
      550 5.7.1 Service unavailable; client *************** blocked using Proofpoint Dynamic Reputation (Visit ******************************************* if you feel this is in error.). Please provide the following IP address when reporting problems:
      *************
    ********************************************
      host ********************** ****************
      SMTP error from remote mail server after RCPT TO:<********************************************>:
      550 5.7.1 Service unavailable; client *************** blocked using Proofpoint Dynamic Reputation (Visit ******************************************* if you feel this is in error.). Please provide the following IP address when reporting problems:
      *************

  
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/03/2025

  ***** ******,

  We have reset the reputation; the ** will be evaluated again when the next message is delivered to our system. 

  Thank you

  Proofpoint Postmaster Team

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  After many efforts, it appears that the issue has been resolved. We appreciate this getting taken care of. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We would like to request the removal of our email system from the blacklist.I made a lot of ticket but have not received any response from Proofpoint, and the situation remains unresolved.Having our email system listed on the blacklist has caused significant disruptions in communication with our customers and partners. This issue not only affects our daily operations but also results in information loss and damages the reputation of our business.We kindly request your support in resolving this matter as soon as possible to ensure that critical transactions and communications are not delayed. We look forward to receiving a response from your team at the earliest convenience.Thank you and we hope to collaborate with you soon!My ISP IP mail server is **************

  Business Response

  Date: 02/18/2025

  We are currently not showing any issue that would prevent messages reaching us. You can check for listings at -

  *************************************************

  If you continue to experience an issue please respond with a copy of the error you have received, so that we can investigate further.

  Thank you 

  Proofpoint Postmaster Team

   

   

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around November 20th our emails started to be rejected by a number of suppliers and customers. We found out that ********************** had but our IP address on their blocked list. We have been contacting them daily on their online form which is the only way we have found to communicate with them with no response. We have no idea why we are being blocked as we are a legitimate business established in 1998. This is seriously interfering with our ability to do business as we now cannot email our payroll company, our accounting firm and a large number of our suppliers and customers. With year end this is a nightmare and we would greatly appreciate any assistance you can provide with facilitating communication with Proof Point so we can determine how we can get them to unblock our IP address. Appreciate your assistance.

  Business Response

  Date: 12/06/2024

  ****** ******,

  Please provide your IP address so that we can review this and provide an outcome or information.

  Thank you 

  *******

  Proofpoint Postmaster Team

   

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22649345
  
  

  I am not actually rejecting,  I am suppling the additional information that Proof Point requested which is below so hopefully the can resolve the issue.  Can you please forward to them?

  IP address *************
  *********************
  

  I would also like to have a direct contact at Proof Point that i can communicate with directly.

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 12/26/2024

  ****** ******,

  I have checked on our global block list for both your domain and IP addresses, neither are present. If you continue to have issues please provide an error message or *** so that we can analyze it.

   

  Thank you 

  *******

  Proofpoint Postmaster Team

   

  Customer Answer

  Date: 01/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This can't be a coincidence. I just recently filed a complaint for a blocked email on another server. We already had ********************** unblocked on Proofpoint several months ago. And now it's suddenly blocked again. Remove the ** address ************* from your email block lists again so we can communicate with our customers. This is absolutely ridiculous.

  Business Response

  Date: 11/04/2024

  *****,

  We have delisted the IP *************.

  Thank you 

  Proofpoint Postmaster Team

   

  Customer Answer

  Date: 11/04/2024

   
  Better Business Bureau:
  
  I have confirmed that ProofPoint delisted the ** address in question.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same situation as all the other complaints here. Multiple requests were submitted to the page at ******************************************* to have an email server's IP address unblocked. There has been absolutely no response and the block has not been lifted. Proofpoint provides no evidence of spam - a quick read of all the other complaints here corroborates this. I've done well to notify Proofpoint's customers that they must stop using ******************** to prevent their contacts from being dropped and their business from being harmed. Until everyone stops using Proofpoint, we all have to resort to these complaints to get unblocked.

  Business Response

  Date: 10/15/2024

  Nader Zeid,

  Please provide the IP that you are currently seeing an issue with, and we would be happy to review it. If you have any other questions, please let me know.

  Thank you 

  Proofpoint Postmaster Team

  Customer Answer

  Date: 10/15/2024

   

  Complaint: 22422716
  
  
  Posted a rejection merely to respond to Proofpoint. The IP address of the mail server is 50.116.63.143 and the domain is zeid.app.

   

  Business Response

  Date: 10/18/2024

  Nader Zeid,

  Thank you for your response. I have reset the reputation for your IP address, next time a message comes through it will be re-evaluated by our system again. 

  Thank you 
  Proofpoint Postmaster Team

  Customer Answer

  Date: 10/19/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22422716, and the outgoing mail was successfully delivered yesterday (Friday Oct. 18th).
  
  
  
  Sincerely,
  
  
  
  Nader Zeid

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today (10-3-24) I reached out to ********** with a request for a list "providers" for ****************** services. I am a 78-year old disabled Vietnam infantry veteran. I can request a mailed list, but I needed to find a provider soon and an agent at **** told me she's email me the list referrals from their registry. I received an email from the **** agent, but I had to click a link to go through "ProofPoint". What a circuitous pain that got me nowhere. Then I remembered that I had this same experience a year or more ago and it involved ProofPoint. I am not computer or internet savvy, but my email is one I've had for 26-years and it's associated with a domain name I have owned for a quarter century. I do NOT send spam and I never have sent spam. I'm not going to change "DNS" or anything else because of all the emailing I have done, the only issue I have EVER had is with ProofPoint. I have no idea why ProofPoint is blocking emails from **** that are sent to my email address. My domain name is ************* and I have regularly received emails from hundreds of businesses, agencies, the government, friends, etc., etc.. I should NOT be on any spam list.Just an FYI for ProofPoint, the very least of my disabilities is caused by a bullet between L1-L2 (lumbar spine). My spine is shot. I'm bone-on-bone in my knees and other joints. I'm one big mass of pain. My hands shake, so even typing this is a chore. I have 24/7 pain .. chronic, unrelenting, hideous, excruciating pain. I don't think that ProofPoint has a clue about the problems they cause to individuals who rely on email communications. ProofPoint, Apparently you don't like my email address, but I have never, ever spammed anyone. Take me off your block list. You need a phone number that a victim of your blocking can call to address issues that are apparently inherent to your service. FIX THIS..!!

  Business Response

  Date: 10/04/2024

  John,

  I apologize for the issue you are experiencing, and I am happy to help in any way possible.

  We do not have a global block list for domains for the outgoing mail. If you are not receiving your messages you may need to contact your mailbox provider. In general, we only check incoming mail for things such as spam with our block list. If you are receiving something such as an error that states a issue involving Proofpoint could you please provide it and the scenerio of how you got the error so that I can look into this further? 

  We are working to provide better information on our block list at this time and hope to have some public details that you can access for more information in the future. I will add your requested information to our project so that we can take it under consideration as we move forward with the improvements. 

  Thank you 

  Cynthia

  Proofpoint Postmaster Team

   

• Initial Complaint

  Date:09/03/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ProofPoint has blocked all e-mail communications between Wiringthefuturenetworks.com (IP 162.216.241.82) and their customers using ******************** for protection. Our provider had done everything on their side. Our email system is clean and is not being blocked by any other threat intelligence systems. This has been going on for over 2 weeks. Our provider stats that ProofPoint is blocking an entire range of IP addresses, and we are one address inside that range. We have sent multiple daily delist requests from their website. We have tired to escalate via delist-*********************************** and no response. Our company is eager to resolve this matter and work with Proofpoint to do so. There is just no way to contact them, or get them to respond to us. The majority of our current customers, partners and suppliers are being blocked from our emails as they are using Proofpoint for their company protection. This issue is now impacting our business. Without cooperation of their company, our only resolution would be to change email providers, but that is an additional expense and work load that we should not have to incur.

  Business Response

  Date: 09/04/2024

  I have delisted the ** address. If we can do anything else for you at this time please let me know.

  Thank you 

  *******

   

  Customer Answer

  Date: 09/06/2024

   
  Better Business Bureau:
  
  This resolved our email blockage within minutes of this reply.  We appreciate the quick response.  If only ProofPoint had a escalation process on their public website, it would allow a method to work with them to resolve these issues directly and not have to report the issue to the BBB.  
  
  Sincerely,
  
  *******************************

  Exec. VP Network Engineering