Complaints

This profile includes complaints for Tahoe Truckee Sierra Disposal Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tahoe Truckee Sierra Disposal Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tahoe Truckee Sierra Disposal Company

  645 Westlake Blvd, Suite 5 Tahoe City, CA 96145

• 

  Tahoe Truckee Sierra Disposal Company

  PO Box 6479 Tahoe City, CA 96145

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are in violation of their own May 2023 court settlement.They are again making up fees and deposits without documentation or notification. I have website invoice screen captures and a screen capture of my payment history from my credit union.They refuse to send a bill either by email or paper, you always have to log in to get the amount to pay. There has been no time I was ever notified I was behind, until I received a call May 7. I was a few days late, I apologized and told her I was on the road and I would send a payment when I got home. Which I did, they received it May 8, according to their email to me. As far as I know I'm *************, they don't pick up the garbage. I called. They are claiming I'm behind in payment and have to pay a deposit now $88.00 and a restart fee of $55. I ask where the documentation of this is and ******* says they don't have to notify me to take a deposit after 8 years of service and even though I paid before May 14 like they told me, I had to pay $55.They want my credit card number. I tell them I can send them a check like I have for the last 2 years and she says I can't because they won't know how to apply the check. She now says I have to write 2 separate checks for each amount and tell them what the checks are. I log into the website which now shows I am behind, $6.95. This was not on the account Tuesday May 7, when I paid the bill. There is also no documentation for a need for a deposit or a reconnection fee.2 weeks ago, I called for a large item pickup. They also took both items over 2 weeks. Now ******* claims I have owned them 6.95 since December 2024. If this was true, why did they continue service? They want $143.00 to reinstate my service.

  Business Response

  Date: 05/23/2025

  Response to BBB Complaint ID #********
  

  Thank you for the opportunity to respond to the customer concerns raised by ********* *******.
  

  After receiving the complaint, we contacted ********* to address the issues that she has raised, with the intention of resolving to her satisfaction based upon the desired outcome included in the complaint.
  

  We most recently reached ********* via phone on the morning of Friday May 23rd, at which time ********* indicated that she was too busy to talk, but that she would accept a call from us next week.  We agreed that we would call her back next week (being the week of Memorial Day) to address her concerns, with the hopes of resolving the situation to her satisfaction. 
  

  We will provide additional feedback to yourselves re: the final outcome at that time.  In the meantime, we are submitting this update within the requested timeframe to respond.
  

  Thank you again for the opportunity to address this matter.
  

  
  

  Customer Answer

  Date: 05/23/2025

  I am rejecting this response because: they are misrepresenting facts.   They contacted me May 21st.  ******* informed me I was not required by law to use their service in my part of the county.  I canceled that date.  She gave me a total of *****, I sent a check and they have received it.   That fact they didn't mention that whole call 2 days ago is concerning but not surprising   I am willing to close this complaint if the above statement is documented and they promise to stop contacting me. They had 8 years and 20 calls to work this out.  Since I have no account with them, I consider the matter resolved,
  

  Business Response

  Date: 06/05/2025

  To Whom It May Concern:
  

  We understand the customers statement that final payment in the amount of $47.98 has been sent. While we have not yet recorded receipt of the payment on our end, we trust it is in transit and will be processed accordingly.
  

  We have documented that service on the account was closed as of the customers requested cancellation date, and no further charges have been incurred beyond that date.
  

  We appreciate resolving this matter constructively through this process.
  

  Sincerely,
  **** *******
  Tahoe Truckee Sierra Disposal Company
  

  
  

  Customer Answer

  Date: 06/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

  Please note there was an issue with the ***** payment  which I have just now resent.  My apologies for this error 

  Thank you

  
  

• Initial Complaint

  Date:06/12/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Each year I am charged between $50 and $100 in overage fees for garbage pickup. This is our second home and we have never overloaded our garbage cans. I have called the company to dispute and they refuse to reverse the charges.

  Business Response

  Date: 06/24/2024

  Hello *****,

  We show that you did reach out to us back in January regarding your overages. The representative stated that the call was dropped and that they called back and left a voicemail for you to please reach back out to us. We will look into the account and the charges and set up audits at the property to verify any driver markings and trash collections immediately. 

  Thank you,
  

  TTSD

   

• Initial Complaint

  Date:11/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The primary concern revolves around the disappearance of the trash bin lid from my property. The lid was taken by the trash collector several months ago, and despite repeated requests for its return, I have yet to receive any resolution from Tahoe Truckee Sierra Disposal.I have diligently contacted their customer service on multiple occasions, detailing the issue and requesting the return of the lid. However, these requests have been consistently ignored, leading to a prolonged and frustrating situation. As a result, I find myself left with three reasonable options for resolution:Return of the original lid to its rightful place.Replacement of the missing lid with a new one.Reimbursement for the cost of purchasing a new lid.Considering the prolonged period of neglect and the significant inconvenience caused, I am inclined to pursue the third option and request reimbursement for the cost of a new lid. My attempts to resolve this matter amicably have unfortunately been met with indifference and negligence from Tahoe Truckee Sierra Disposal.Moreover, the extended duration of this issue has resulted in additional complications and expenses on my part. Specifically, I have incurred fees amounting to $600 due to the company's failure to address the matter promptly and responsibly.I kindly request your assistance in mediating this dispute and facilitating a resolution that is fair and reasonable. I believe that my options should be honored promptly to rectify this situation. I expect Tahoe Truckee Sierra Disposal to take immediate action to address this matter and provide a satisfactory resolution.

  Customer Answer

  Date: 12/21/2023

  I received a message from the business claiming they were ready to cooperate, you may re-open the case.
  

  Customer Answer

  Date: 12/28/2023

  Better Business Bureau: You may close the case as resolved, as they chose to replace the lid.