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Business Profile

Gas Station

Shell Food Mart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went in on 1/25/25 at around 6:07 pm with 6 miles til empty. Put 25$ cash on pump 1 and went to pump it. The pump continued to show the gas was going in. Drove about 2 miles away and looked at gas gauge which then said 4 miles til empty. Called immediately at 6:11 pm to notify. They said to wait til Monday to talk to manager because receipt said it was pumped. Informed them that their pump must be broken. I have a new **** bronco and have never had gas gauge problems. Called on Monday around 9am and was greeted by a rude manager that said she could not help me because it was cash. She also said no one reported to her in which Michelangelo promised he would do. She said she called Michelangelo and he informed her that the receipt showed that it was pumped and hung up on me after asking her name and store number and informing her I would report To state

Shell Food Mart is NOT a BBB Accredited Business.

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