Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction 4/10/2025Loan: DWR6-JK20 Date Obtained: 4/14/25 Merchant: Education To Go Purchase Amount: $2,595.00 Loan Amount: $2,595.00 APR: *****% Term: 24-Month Installment Loan Remaining Balance*: $2,431.70I made 2 payments toward loan in the *** of ******. I signed up and paid for the residential Electrician program. on Apr 10. The loan went through on the 14th of Apr. I was promised that all materials were going to be sent to my home within 7 to 14 days. (Mentioned on the website) *************************************************************************** it is now almost 3 months later. I've already made 2 payments. I've been in contact with the school and they keep saying they are looking in to it, The last time I spoke with the school June 11th (******** last name unknown) she said that the company that ***** the materials are having issues with the shipping ***** Attached below are the emails and documents for loan and contact with the school.

  

  Business Response

  Date: 07/06/2025

  Hello *********,

  Thank you for reaching out, and we sincerely apologize for the frustration this situation has caused.

  As youve been informed, we experienced a system issue that impacted our ability to ship materials through our standard methods. Weve escalated the concern and were able to ship the two books you need to continue with your program.
  Its our understanding that our team has already been in contact with you and that you are currently in the process of receiving the materials. A tracking number should also be available. Please continue working with our team to confirm delivery.

  Thank you again for your patience and understanding.

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****: ********** Agents:Back in 2019 I was unemployed, so I decided to find an online study program to become a Medical Assistant with **************************. I registered for the program with the advisor ******** who assured me that upon completion of the program I would obtain employment. ******** set me up with their own loan company and I began making payments on the loan as soon as I began the program. Upon completion of the program, I found out that the Medical Program was not valid in the state I lived in, *************. At that time, I got in contact with them for a refund and I stopped paying on the loan. It's been six years now, this debt is on my credit report affecting my credit status. I've been in contact with ED2Go and Launch Servicing several times, still nothing has been done. I would greatly appreciate your help in handling this situation. Thank you.Sincerely,*** M. ********** *********************************************************************************** ************

  

  Business Response

  Date: 06/23/2025

  Hello Ana,
  
  Thank you for your patience as we reviewed your concerns about the Medical Assistant program you enrolled in through ed2go in 2019.
  
  After thoroughly reviewing your account and correspondence history, we’d like to address the main points:
  
  Loan Responsibility: Your financing was handled through OneLogos (now Launch Servicing), a third-party loan servicer. This agreement is separate from ed2go, and repayment remains your responsibility. We have referred you to Launch Servicing several times to help resolve concerns.
  No Job Guarantee: While our programs aim to support career goals, employment is not guaranteed. Our records show you were informed in writing in October 2019 that we do not provide job placement assistance.
  Program Validity in MA: There is no indication that this program is invalid in Massachusetts. Since 2019, over 200 MA-based students have completed the program without similar concerns.
  Externship and Certificate of Completion (CoC): To qualify for externship support and a CoC, students must be in good financial standing. At the time of your request, your account was delinquent, which was communicated clearly by our team.
  Certification Resources: You were provided with exam prep materials and a voucher to take the national certification exam, which remains a valid pathway to employment.
  
  We recognize this has been a difficult experience. While we are unable to offer a refund or loan forgiveness, we encourage you to work directly with Launch Servicing to explore repayment or settlement options.
  
  We appreciate your time and wish you the best in your future goals.

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my cybersecurity boot camp course on November 20th 2024, on the course description it said that they will provide a voucher for the comptia course. Well first problem I did not have access to my labs until december 11th, a full 21 days after paying, second they did not grade any of my assignments in a timely manner. My projects were graded after the course closed on 5/20/25 so I could no longer view anything. Third when I did get done they tried to tell me the policy had changed right after I bought it. This was after calling Kennesaw state to check with them. They informed me I was entitled to the voucher because that is what the course description said when I bought it. ********* **** was the women I had the displeasure of talking too when I finally got an email back. This company is 100% not worth it, stay far away they will try to steal your money. I have all the emails to prove it.

  

  Business Response

  Date: 06/09/2025

  Hi *****,
  
  Thank you for reaching out and sharing your concerns.
  
  Ive reviewed your enrollment and the timeline of events, and I want to acknowledge the frustration youve experienced. You purchased the Cybersecurity Boot Camp on November 20, 2024. At the time of your enrollment, the program did not include a CompTIA exam voucher. That addition was made to the program in January 2025, which is why it wasnt listed in your course description at the time of purchase.
  
  That said, I also understand your concern around lab access delays and assignment grading timelines. While the course content and grading windows are managed by our instructional team, I recognize how those delays may have impacted your experience, and Im sorry for the inconvenience that caused.
  
  Although you were not eligible for a voucher based on the original purchase terms, weve gone ahead and issued the CompTIA exam voucher as a one-time exception.
  
  I truly hope this helps as you continue your career journey, and I appreciate you bringing this to our attention. If you have any additional questions or need further assistance, please dont hesitate to reach out directly.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had to withdraw from the course for health issues in the family (Im a caregiver) only four weeks in. With less than 25% completed. I requested at least a partial reimbursement and was told NO. They hound you through email and text to take their courses and once you do, the material provided is limited. I was online 2-3 hours a day for 3-4 weeks and they only registered that I had spent 3.5 hours total on the material! You have to spend 40 hours on the course and 90 days to finish, in order to get the certificate, and passing all the tests. If you dont finish it in that time you have to pay allover again. How is it even possible to advance, if the time youre spending on the course is manipulated by them! I paid over 1K, that they refuse to even refund me at least partially. They have a scam, the people paying are not rich, I sure Im not. Im on public assistance. Now Im in debt for a course I barely started and Im not able to finish.

  

  Business Response

  Date: 06/05/2025

  Hello *****,
  
  Thank you for bringing your concerns to our attention.
  
  We understand that circumstances can change, and were sorry to hear that you found the course more demanding than expected. Wed like to provide some background on how your request was reviewed.
  Your initial refund request was submitted on May 29, ****** days after your course start date of April 18 and 31 days past our published 10-day refund window. At that time, no extenuating circumstances were mentioned, and the reason provided was that the course was demanding and you had other responsibilities.
  
  While the request fell well outside the refund period, and our team followed standard procedure in reviewing and responding, we now have a better understanding of your situation, including caregiving responsibilities and financial hardship.
  In light of this new information, were willing to make a one-time exception and offer a partial refund. Alternatively, if youre still interested in completing the course, wed be happy to provide a complimentary extension.
  
  Our Student Advising team will be in contact with you to discuss your options. Please continue to work with their team on a resolution. 
  
  Thank you! 

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sincerely wish I'd visited the Better Business Bureau before enrolling in a course with ed2go. I meticulously read through their policies for enrolling in their Medical Assistant program and felt I was well-prepared in deciding to pay for and begin the program. The program I enrolled is two-parts, Medical Terminology and Medical Assisting. I began the Medical Assisting program and, due to personal reasons, found I was unable to continue. I was well aware that I would not receive a refund, as it was beyond the ten day window for refunds. I was surprised to learn, however, that I would not be refunded for the Medical Assisting portion of the program. I am confused because this is a course distinct from the Medical Terminology portion. I have no access to this course and have not received any course materials or resources. I have tried requesting to speak with someone regarding this but I receive only generic responses outlining the refund policy. I do, indeed, understand the policy; the confusion lies in why I'm unable to be refunded for the course I don't even have access to.Anyway, I am very unhappy with my experience with ed2go, and it appears I am not the only one. It just doesn't seem a very reputable education program, if I am honest. I hope others read this and think twice before enrolling.******

  

  Business Response

  Date: 05/29/2025

  Dear ******,
  
  Thank you for taking the time to share your concerns. We sincerely regret that your experience with ed2go did not meet your expectations. We understand how disappointing this situation has been for you, and we appreciate the opportunity to provide clarity.
  
  Per our Student Enrollment Agreement (SEA), which each student acknowledges upon enrollment, our refund policy allows for a full refund within ten (10) calendar days of the program's listed Start Date, provided certain conditions are met.This includes the return of any course materials in new condition, and that less than fifty percent of the course has been completed.
  
  In your case, although you mentioned that you had not accessed the second portion of the program (Medical Assisting), both componentsMedical Terminology and Medical Assistingwere part of a bundled enrollment. Our systems and policies do not base eligibility for a refund on the individual course progress within a program bundle, but rather on the Start Date of the overall program. Once access is granted to the program as a whole and the 10-day refund period passes, the full program is considered active and non-refundable unless a justified exception is approved through our internal review process.
  
  We understand that you may not have engaged with the Medical Assisting portion,but access was enabled as scheduled per your enrollment, and the program was made available as agreed upon.
  
  We understand that our standard communications may have seemed generic, and we will review this to improve the clarity and personalization of our responses moving forward. We are always striving to offer a transparent and supportive student experience and genuinely appreciate your feedback.

  If you feel you have a unique circumstance that warrants further review, we would be happy to take another look at any supporting documentation or context you wish to provide.

  Customer Answer

  Date: 05/30/2025

  I have been in communication with ed2go regarding my case, yet I fear nothing will come of our conversation. At this point they are referring to bits of the Student Enrollment Agreement that aren't, in fact, included in the agreement. The program I enrolled in was a bundle of two courses. I accessed the first course and I accept fully and entirely that I will not be refunded for that course. The problem is that I am being denied a refund for the second course. I not only haven't begun this class, I don't have access to it or any of the resources. I just don't get it.

  As I said in my communication with ed2go, I feel like I am beating a dead horse at this point. We're simply talking in circles now. I am giving up on a resolution. I just hope others think to ask the questions I didn't before enrolling. I just can't help but feel that ed2go is a bit disreputable now. 

  

  Business Response

  Date: 06/02/2025

  Hi ******,

  Thank you for your continued communication.
  
  Our team has been working with you regarding our refund policy and applicable exceptions. On Friday, May 30th, we extended a partial refund offer to you as a one-time exception to our standard policy.
  Per your request, here is the link to our Student Enrollment Agreement, which outlines our full refund policy: ***************************************************************
  
  We encourage you to continue working with our team on the partial refund offer. For your reference, the refund policy is as follows:
  
  5. REFUND POLICY
  For refunds requested within ten (10) calendar days from the Start Date listed in the ed2go *************** 100% of the tuition will be refunded, provided no more than 50% of the program has been completed and all course materials are returned in as-new condition at the students expense. Materials must be received within ten (10) days of the Materials Return Instructions sent via email.
  Items that cannot be returned (e.g., software, memberships, exam vouchers, sponsorships, equipment) will not be refunded.
  Refunds will be processed within 30 days of the programs deactivation date.
  Refund requests must be submitted via email.
  No refunds are available after ten (10) calendar days from the Start Date unless written justification is provided within the original program access period (excluding extensions, transfers, or holds), and the complaint is validated through ed2gos investigation. This may include feedback from the course provider, facilitator, and partner school.
  Please note: A partner schools or third-party funders policy will override ed2gos policy only if it is more stringent.

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was allowed access to the medical billing and coding course on 04/23/2025 I took out a $2,896 loan via tuition flex/launch servicing. On 05/13/2025 I submitted my exam voucher, this was a program where voucher was included. They told me that it would be five business days and I would get an exam ********** has been well past the 5 business days, the voucher team, and the student advisors are all IGNORING MY ATTEMPTS TO CONTACT. NEVER JOIN THIS ED2GO SCHOOL, they are the scum of the earth. ED2GO needs to completely refund my loan and ILL GO DIRECTLY THROUGH THE ****. I WILL BE SEEKING RELIEF THROUGH COURT IF THIS IS NOT REFUNDED.

  

  Business Response

  Date: 05/28/2025

  Hello *******,
  
  Thank you for sharing these details, and Im sorry for any frustration this situation may have caused.
  
  I reviewed your account and see that you completed your course on May 12, 2025. On May 13, 2025, you were sent a congratulatory email outlining the next steps. As noted in that email, it typically takes 35 business days to receive voucher details. This timeline is standard for all students due to the high volume of course completions and processing requirements.
  
  Once the voucher is issued, there may be additional steps or information required, which can also take some time. These processes are part of the enrollment agreement. Refunds are not issued based on processing time, as our team must work directly with the certifying body to obtain the necessary details and ensure your account is properly registeredthis ensures the certification cost is covered for you.
  
  At this time, I see that youve connected with our team and were issued a different voucher as an exception. Please dont hesitate to reach out if you have any further questionswere happy to help.
  
  Otherwise, we wish you the very best of luck on your certification exam!

• Initial Complaint

  Date:05/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I payed for the pharmacy technician program last August. Since then, I have faced a death in my family, resulting in me being unable to finish the course. I have less than 50% completed, and I'm looking to get a refund. Also, this course isn't an accredited course in ******, so I am basically wasting my time. I've called student support, they are absolutely useless. I'm not asking for much, I don't want an extension I want my course completely refunded. Anyone out there who is thinking of wasting hard earned money on this scam of a company. don't.

  

  Business Response

  Date: 05/12/2025

  Hello *********,

  Thank you for bringing this to our attention. Were very sorry to hear about your loss and extend our sincere condolences.
  
  Our internal team has reviewed the course eligibility and confirmed that the course and certification are not valid in ******. Weve updated our course catalog to reflect this information. We apologize for any inconvenience this may have caused, and we appreciate your understanding as we continually review and update our course offerings.
  
  At this time, our Escalated Support team has reached out to you with an offer for a full refund. Please continue working with them to finalize your request and reach a resolution.

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against ed2go for unethical business practices and misrepresentation of their refund policy. I enrolled in an ed2go course funded by a third-party partner. Although the course was backdated to show a start date of April 24, 2025, I did not gain actual access until April 28, when I received a welcome email and was finally able to log in. Prior to that, I had no access to course content and sent multiple emails and screenshots to my enrollment advisor confirming this. Ed2gos own refund policy clearly states students are eligible for a refund within 10 days of access, not registration or partner-requested start dates. Yet, they continue to deny my request, falsely asserting that I had access beginning April 24. This is misleading and dishonest. Registration is not the same as access, and it is unethical to hold students accountable for time they couldnt use the course. Their team claims the backdated start date cannot be changed due to the partners requestbut that has nothing to do with when I was actually granted access. They are misusing internal administrative decisions to override their published policy and deny a legitimate refund.This experience has been frustrating and unjust. I request a full refund or a transfer without penalty. I am open to this complaint being published and shared with local news, as this practice is deceptive and could harm other students.

  

  Business Response

  Date: 05/08/2025

  Hello *******,
  
  Thank you for your submission. We apologize for any confusion.
  
  As our Student Advisors have noted, our Student Enrollment Agreement states the following:
  
  5. REFUND POLICY: For refunds requested within ten (10) calendar days commencing on the date listed as the Start Date in the ed2go *************** one hundred percent (100%) of the tuition amount shall be refunded...
  Please note that drop requests must be submitted within *********************************** your Student Centernot the date you first accessed the course.
  
  That said, our team has made an exception and processed a full refund, as your request was only slightly outside the refund window. The drop has been completed, and the school has been notified.
  
  If you have any further questions, please feel free to contact The **************************************************************** directly.

  Customer Answer

  Date: 05/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:04/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered for the online phlebotomy technician program and while trying to move forward with the process I have not received any answers about the next steps. After reading more reviews on the website it seems like many others had similar issues so I ultimately requested a refund and to withdraw which is only allowed 10 days after the class has begun so I have reached out to two separate people and no response.

  

  Business Response

  Date: 04/11/2025

  Hello,

  Thank you for reaching out. This student has been fully refunded. 

  Please let me know if there's anything else needed. 

  Best Regards,

  ***** ****, Manager

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a very unprofessional and shady company. I was skeptical about enrolling and when I was finally able to reach someone I was told I would for sure receive help finding an externship with hospitals that they partner with since I cant get certified without completing 125 cases (clinicals). Mind you, no hospital will hire me with out the license in Tn so Im not sure how ******************************************************** has partnered with them. Without that this whole program is worthless and they are the only ones benefiting at this point. I asked her this several times and was assured that I would receive help finding an externship site and help with job placement before enrolling and so I did.Well I have completed the courseshe no longer answers my calls and if I call she lies and says she will give me a call right back and never doesI was in contact with the program recruiter who is supposed to help me find this said externship site and she is no longer answering my calls. They are both acting very shady. They claim that they have a 24/7 help line which is the main number but I have never had anyone answer ever. I would like a full refund because I never received the hard cover book, computer, or materials. I also found the curriculum lacking so much information that I wouldnt have known until completing. There is also no instructor so ed2go is not at a loss. I havent even received a certificate of completion either and no externship placement as of yet. I am the only one at a loss. I would like a refund or I will take legal action. This program sets you up for high expectations and failure. I would like a full refund.

  

  Business Response

  Date: 02/27/2025

  Hello,

  I am not finding this student in our system. Was a different email used when they signed up? 

  I need a valid email address, street address, and the exact name of the course the student was enrolled in (including the course code) so I can investigate this further. It would be helpful to know the start date of the course as well. 

  Thank you. 

  ***** ****, Manager

  Customer Answer

  Date: 02/27/2025

  please kindly check again as all the same information was provided. As for the start date it was February 6, 2025. 

  

  Business Response

  Date: 02/28/2025

  I'm sorry, we have searched our database with the student's name, email address, and phone number provided in this complaint and we are unable to locate any records of her enrollment. Can you please provide additional information, such as exact title of course she enrolled in, names of anyone she previously spoke with, and any other identifiable information so we can help track this down. 

  Thank you.

  ***** ****, Manager