Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered to take three classes with ED2go ******* University.I was not able to start the classes due to a serious family situation.I asked for an extension, they basically told me too bad and they kept all of my money. I've never heard of any education program doing this. I see there are so many people on this forum who were granted extensions.Oddly on January 29, 2023, I was contacted by this company and solicited for a review and that they would give me a $50 gift certificate for providing a review. I was so shocked. After what they did. Why are other people on this forum receiving extensions, but I was told essentially, takes for the money! I needed those courses and cannot afford to pay someone else again, so I out of luck and just loose? Not one program has ever done this. The rules appear to be random, because extensions through this forum have been granted.

  

  Business Response

  Date: 02/15/2024

  Hello,

  Ed2go received a request from ************** on December 8, 2023,asking for assistance with the noted Self-Paced Tutorials. She was inquiring about the access period for her courses (she did not mention a family emergency) and was informed by our support team that extensions are not available with this product line (Self-Paced Tutorials). Ed2go makes every effort to ensure prospective and current students have course information and resources. Prior to enrolling, our online catalog notes the time provided as part of the course description, which for these courses states a 3-month access period.  Ed2go provides information on the course function within our website FAQ section, where it provides policies including noting the Self-Paced Tutorials do not offer extensions. Our refund policy is also noted there, which states a course is refundable only within the first 13 days from the enrollment.  ************* enrolled for both courses on September 11, 2023. Upon completion of those enrollments, a confirmation was emailed to her that noted the courses were starting on that date and also noted the course refund policy.  Later that same day, a follow up email for each course was sent to notify the student that the course was processed and accessible. Unfortunately, the courses are not refundable because ed2go provided the 3-month access time that was purchased.

  Please let me know if you have any questions. 

  Best Regards,

  *******************, Manager

  Customer Answer

  Date: 02/28/2024

   I am rejecting this response because:
  
  I did not see the notification that the business responded until today.
  I did not receive anything that I said that I had 13 days from the school.
  I've never heard of any school doing that. 
  I need those classes for my job if they don't want to fully refund.
  I had a serious family situation and wasn't able to start any of the classes.
  
  Kindly advise.  Thanks so much in advance.
  
  **************************
  

  

  Business Response

  Date: 02/28/2024

  Unfortunately, the courses are not refundable because ed2go provided the 3-month access time that was purchased. All information concerning access periods, extensions, and refunds is located on all forward-facing materials that students can see before they enroll. 

  *******************, Manager

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction and disappointment regarding the misinformation provided by Ed2go's enrollment representative concerning the eligibility of your courses for college credit. I enrolled in one of your courses with the understanding, as communicated by the representative, that successful completion would result in college credit recognition.However, upon further investigation and consultation with the relevant educational institutions, it has come to my attention that the information provided was inaccurate. The course, as it turns out, does not meet the criteria for college credit, and I find this to be a significant breach of trust.As a student investing time and resources in pursuing educational opportunities, I believe it is crucial for educational providers to uphold transparency and accuracy in their communications. The misinformation I received has not only caused inconvenience but has also jeopardized my academic plans and expectations.I request that Ed2go take immediate action to rectify this situation, providing clear and accurate information to prospective students about the eligibility of your courses for college credit. Additionally, I would appreciate clarification on the discrepancy between the representation made by your enrollment representative and the actual accreditation status of the course.I trust that Ed2go values the integrity of its educational services and is committed to rectifying any misinformation promptly. I look forward to a swift resolution to this matter.

  

  Business Response

  Date: 02/09/2024

  Hello,

  Thank you for reaching out about this matter. Phone calls with Enrollment Representatives are recorded, so we are in the process of locating the recording so we can determine if the student's claims are valid. Please allow a little more time while we conduct our investigation. I hope to have a formal response early next week. 

  Best Regards,

  *******************, Manager

  Customer Answer

  Date: 02/09/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  

  Business Response

  Date: 02/13/2024

  Hi *****,

   

  I wanted to add additional information to the complaint filed on 2/5/24. After our thorough investigation of this matter, including listening to the recorded call between our Enrollment Representative (******) and the student (***********************), we have determined this students claims are false. Therefore we are denying the refund request.

   

  In the 1^st 2 minutes of the first call, the student asked if she could use FAFSA and ****** specifically said that FAFSA was for degree programs and not career training certificate programs.  He reiterated that FAFSA would not work for the Veterinary program.

   

  At the 5:37 minute **** of the call, a male wanted to ask a couple of questions.  The male asked if credits would transfer.  ****** referred back to the previous FAFSA comment above and then added, I do not want you to be confused, this is a non-credit course.  It is a Career Training Certificate program not a degree program.  ****** also said, this is an educational opportunity that would potentially move to employment quicker.  The male also asked if there was job placement and ****** said this program does not provide job placement.

   

  There was not a portion of the call that had misinformation from ************* 

   

  The student may have included someone else on the call and misinterpreted the information.

   

  Please let me know if anything else is needed.

   

   

  Thanks,

  *****

   

  ******************* Manager, Product Operations

  
  

  Customer Answer

  Date: 02/13/2024

   I am rejecting this response.

  Hi *****,
  
  Thank you for your detailed response regarding the complaint filed on 2/5/24. I appreciate the thorough investigation conducted, including the review of the recorded call between ******, and me. However, after carefully considering the information provided, I respectfully disagree with the conclusion that My claims are false.
  
  Although ****** did mention the inapplicability of FAFSA to your Career Training Certificate program and highlighted the potential for quicker employment due to the nature of the course, there are certain aspects of the conversation that require deeper scrutiny.
  
  Firstly, the denial of a refund request should not solely rest on whether misinformation was provided during the call. It's crucial to assess whether the student's expectations were adequately managed and whether they received comprehensive and accurate information about the program they were enrolling in.
  
  Secondly, while ****** explicitly stated that job placement assistance was not provided, the student's perception of the conversation and their understanding of what constitutes "job placement assistance" may differ. This raises concerns about transparency and the ethical practices of your program.
  
  Additionally, I would like to request access to the recording of the conversation between ****** and me, along with the date and time of the call. This will enable a thorough review of the interaction and ensure that all relevant information is considered in reaching a fair resolution.
  
  Lastly, the alleged use of unethical practices to conceal the nature of your program as a Certificate training program is deeply concerning. Upholding transparency and integrity is paramount to your organization, and any actions that undermine those principles must be addressed promptly and thoroughly.
  
  In conclusion, while I acknowledge the additional context provided, I urge a reconsideration of the decision to deny the refund request and a comprehensive investigation into the matter. It's essential to uphold your commitment to transparency, integrity, and accountability in all aspects of your operations.
  
  Sincerely,
  ***********************

  
  

  

  Business Response

  Date: 02/15/2024

  Hello,

  We conduct recordings solely for training purposes and do not share them with anyone outside of our organization. I want to assure you that we thoroughly reviewed the situation and confirmed that our Enrollment Representative provided accurate information to the student.

  Based on this confirmation, along with the fact that our catalog information is clear, and the student signed an Enrollment Agreement prior to accessing our course, we maintain our position of denying the refund request.

  Best Regards, 

  *******************, Manager

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a class on Jan 4, ****, and paid $190 for the class, the next day I realized it was the wrong class and asked for a refund. I read the policy, and it said I had 13 days from the date that I paid for the class to be refunded. I still have not gotten my money back. I just need my money back asap.

  

  Business Response

  Date: 01/22/2024

  Hello,

  Ed2go received a request to refund **************** online course enrollment on January 4th,****.  A full refund for $190 was processed that same day back to the credit card used at the time of purchase.The student reached out on January 16th, ****, notifying ed2go that her bank had rejected the refund. Once ed2go verified the returned funding, a new refund for the full course cost was issued back to the students bank on January 19th, ****. ************** should receive the new refund within 7 business days, based upon her banking schedule for refund processing.Notification for the new refund has been provided to her at the contact points on file with ed2go.

  Please let us know if anything further is required. 

  *******************, Manager 

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in freight broker/agent course in March 2023, enrollment recruiter ******, also includes ************** College in *********** **. The course completion is six months, I asked for one extension, which I was given for a extra $150, which I paid cash. December 17,2023 is the final day for course completion, I passed all requirements, mid-term, final exam, there was assignments that was required also. I completed all assignments except assignment *****. ON December 17,2023 I did ***** assignments, but there was technical difficulties submitting my assignments. I e-mailed student advisors, never received any response. I tried contacting someone to help me resolved my issue, I called ****** the enrollment officer*************) no response. I talked to student advisor, they could not help me .All I want is to submit my assignments *****, without charging me extra money or since I pass midterm and final with 81% passing score, just provide me with my certificate

  

  Business Response

  Date: 12/28/2023

  Hello,

  Our Support Team reached out to the student directly and offered a free 7-day extension, to begin in January, in order to allow the student additional time to submit his assignments. 

  Best Regards,

  *******************, Manager

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 23 was the date of the transaction. Basically, I signed up for a course but there were so many moving parts.. It was a write your life story class, which suggest to me that you would be writing your life story during the class with guidance,, but that is not the case. You basically are given five question quizzes and its busywork . Better quality education is available on ****** for free. I responded within the designated amount of time and I asked for a refund, Cengage and I were communicating regarding payment, and I approached them about the refund because that is the company listed that excepted my payment. I was not aware of the ED2go being the same company. It was so confusing for me however, nobody from Cengage ever responded until I finally called and she found the order number but says she has no other information and says that I need to contact a subsidiary. of Cengage. Somebody should have directed me to the right department from the beginning instead no response . I called back and I get the runaround and was transferred three different times and finally the lady tells me I am passed the window of opportunity to get the refund and it just doesnt seem right as I have sent the email with a week to spare before the deadline. I contacted the company that excepted my payment and they are refusing to refundno one ever replied to my initial email to let me know that I was talking with the wrong department and the lady admitted that it was a strange set up where they handle the billing but they run the rest of the courses separately. I dont understand why the company that excepted my payment should be the one to refund it?

  

  Business Response

  Date: 11/08/2023

  Hello,

  Ed2go makes every effort to ensure prospective and current students have course information and resources. Within our online catalog, a full syllabus for the course is reviewable prior to enrollment that can also be viewed within an active course. Ed2go policies for course refunds along with multiple direct reach out points are provided both prior to and after enrollment. Refunds are providable within 13 days from course start date.  Unfortunately, this student requested a refund outside of the noted time frame. Therefore, the student's request for a refund is denied. 

  Best Regards,

  *******************

  Manager

• Initial Complaint

  Date:11/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 16 November 2022 a Reasonable Accommodation was processed for my course, Certified Medical Administrative Assistance, because Ed2Go failed to provide the course materials at the time of my enrollment and processed a course* extension to 01 November 2023 to rectify the errors made on their end. On 01 November 2023, The Student Advisor below stated that all courses in my 3-course program* (Medical Terminology + Certified Medical Administrative Assistance + Medical Billing and Coding) expired on 01 November 2023.***************Date: Wed, Nov 1, 2023 at 8:03 AM | Student Advisor ************: I checked into your account and it looks like you previously received a six month extension to the 150% date of 11/1/2023, making this your final end date for all of the courses in the bundle, per ed2gos standard extension policy. ***************Please see the original email below from Ed2Go ************************* on 16 November 2022 stating that a Reasonable Accommodation was processed only for the Certified Administrative Assistant (CMAA) course* not for all of the courses in program*. Ed2Go has now revoked access to my upcoming/final course in the program, Medical ************************************** Nov 16, 2022, 2:00?AM | ed2go.accommodations:The following student has received an extension for the course listed below. This extension was processed at no cost and as part of a reasonable accommodation. The information provided is for your student records. No action is required on the part of you by ed2go.Course: Certified Medical Administrative Assistant (CMAA) (Voucher Included)Student Name: [redacted]Email: [redacted]Extension Expiration Date: 11/01/2023 ****************Please note that my access dates for the Medical **************** course were still pending at the time I completed my CMAA course. Additionally, I'm a DoD Civilian and spouse to an ******************* Member - the ************* Air Force has paid the full cost of this program upfront.

  

  Business Response

  Date: 11/08/2023

  Hello,

  We have made an exception to policy and have given the student an extension until 1/31/24. 

  We hope this is acceptable and wish the student much success as she completes her program. 

  Best Regards,

  *******************

  Manager

  Customer Answer

  Date: 11/09/2023

   I am rejecting this response because:
  
  This is not a reasonable amount of time to complete the work in this course. 

  The course in question wasnt accessible until 31 October 2023 (see attachment 01) Youve only given me less than 3 months to complete a course that according to Ed2Gos website (see attachment 02) and the agreement that was sent to the DoD for funding, should *********** months to complete. 

  Seeing that Ed2Go revoked my access to this course until 09 November 2023 (see attachment 03) the access dates should reflect access beginning 09 November 2023 and ending on 09 May **** to include the 6 month accessibility this course included upon agreement of funding.

  

  Business Response

  Date: 11/17/2023

  Hello, 

  Our *************************** replied to the student directly. She has been informed about the extension policy as it relates to our bundles. The student has also been redirected back to their partner as they are third-party funded. 

  Best Regards,

  *******************, Manager

  Customer Answer

  Date: 11/17/2023

   I am rejecting this response because:
  
  The Student Agreement and extension policy does does not cover the specifics mentioned by the Student Operations Manager via email nor does it cover circumstances where extensions are offered to students due to shortcomings of Ed2Go. 
  
  I think its important to note that the extension was processed as an Accommodation in compliance with the Americans with Disabilities Act ****** Since I have medical conditions triggered by prolonged use of screen-time, I depend on hardcopy materials to complete my course work. 
  
  Ed2Go did not provide the hardcopy materials in a timely manner and I was left without the tools I needed for my course work. As a result, Ed2Go offered a Reasonable Accommodation to be processed for the course due to not having an estimated arrival date for my materials, hence why the Reasonable Accommodation / extension was processed.

  When I inquired about why I didnt have access to all courses in the program while expected to complete the program by November 1st 2023, I was told verbatim: We only provide students with access to one course at a time to ensure that all items within the classroom are complete before access to the next course is provided. Which again, is not outlined in the Student Agreement and was never communicated to me at the time my Accommodation was processed.

  That being said, its shocking that I am being held liable for circumstances that were beyond my control despite my attempts to advocate for myself. I will absolutely be utilizing all resources with the *** **** and DOD to have this situation properly addressed and have all parties held accountable.

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled with this program back in April 2023 and I have completed 98% of the course. In August I contacted ed2go student support to put In a request for two missing lab kits that I never received they advised they would ship them out but as of this month I have not received the kits. I contacted student support again earlier this week and was told the kits would not be sent out until issue with vendor is fix and when it is shipped it will take 4-6 weeks. I am being refused the completion certificate because of the assignments that I cant complete due to ED2go not sending out the Lab kits. This is completely unfair as this is the school fault. I also requested an alternate assignment to replace the two with lab kit and was told there was no other way. During these calls I was offered no solutions, nothing for the inconvenience.

  

  Business Response

  Date: 10/25/2023

  Hello,

  We are very sorry for the shipment delay of your lab kit. We have requested a rush order and have been informed you should receive it by the end of this week. We have waived your two assignments and given you 100% credit, so you should be eligible at this time for your Certificate of Completion. 

  Again, we apologize for the inconvenience this delay has caused. We appreciate your feedback and will use it provide a better learner experience for others going forward. 

  Best Regards,

  *******************, Manager

  Customer Answer

  Date: 10/26/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/12/2023 I joined the program Activity Director and paid 845 in full. Please see copied and pasted receipt."Your payment of $****** (USD) has been received for the Activity Director program through *********************. Please allow ***** hours to process your registration. If you have a future start date, you will gain access then.Student Name: ********************************* E-mail: ************************* Address: ********************************************************************************************* Phone: ********** Birth Date: 5/24/1970 Enrollment Confirmation Payment Option: Full Pay Order Number: ******* Transaction ID: ********************** Order Date: 10/12/2023 3:53:55 PM Order Total: $****** (USD)Payment Amount: $****** (USD)Enrollment Detail Title: Activity Director Course Code: GES172 Product Type: Career Training Program Retail Price: $****** (USD)IMPORTANT: Once your enrollment has been fully processed, you will receive an email granting access to this course."On October 17th, I sent an email to administration at ED 2 Go that I needed to drop the class. It is within the 10 day drop period and requested a refund. I also requested the information for sending the book back.I was sent a drop form on 10/17/2023 and filled it out for administration to review and decide if they will let me drop the class even though it was within the 10 day drop period. And no address was given to me to return the book in new condition.I was sent yet another drop form to fill out on 10/18/2023. This leads me to believe the administration is not sure of what they are doing in terms of organization.In the meant time, I filled out an online dispute with my bank over the ****** charge since the terms of withdrawing the class are within 10 days and I did not even start the program.This business seems unorganized and not very quick to refund money when it is owed back to the customer.card of original payment ending in ****

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This program has been horrible from start to finish. Horrible communication!! A real scam. The advisor is trying to scam me out of money. I was told I have to pay for a book to be mailed back and out of my pocket even though I saw that the books would be online only! ALSO I dropped this program as of 10/5/2023. Another person told me that I should keep the book if I don't receive an email! I was told I enrolled and was able to log in on October 2nd I was not !! I was told it would take 24 hours. When I tried to log on it said pending. I asked another advisor how much would I have to pay he said he did not know my cost. If there is a ************************************************************* to a line that NEVER answered.30 minute hold. I called back AGAIN to ask WHY would I have a cost. No one knows anything. This school expects me to send a book back at my cost!! NO!!! I am not spending a dime and my money paid she be a full refund back to VOCH rehab!! I would NOT refer my dead dog to this school. This is the worst school I have ever had to to business with. Please just close down!! REUND MY FULL REFUND TO VOC REHAB!! AND REMOVE MY EMAIL ADDRESS!!

  

  Business Response

  Date: 10/11/2023

  Hello,

  The student's enrollment in this program has been dropped and processed on October 9, 2023. We have notified the partner of the drop as well. 

  If you have any questions or concerns, please feel free to contact me. 

  Best Regards,

  *******************, Manager

   

• Initial Complaint

  Date:09/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid almost $3000 for training to become a certified billing and coder. I am unable to complete the remaining part of the certification due to being unable to access AHIMA, one of the three largest national certification organizations via email and by phone. I was able to contact them earlier in the year and not one person at ***** was capable of granting me access to complete the certification. I purchased the course through ed2ho who supposedly handled the course for ********************** There is zero way ***** Texh would affiliate their brand with such nonsense. Please advise on how to handle my situation.

  

  Business Response

  Date: 09/21/2023

  Hello,

  Our ***** representative reached out to this student. Student should be good to go. 

  ========

  From: *************************** <*************************************>
  Sent: Thursday, September 21, 2023 9:06 AM
  To: *************************
  Cc: ************************** <**********************************************>; ***************************** <***************************************>; ******************** <**********************************************>;******************************* <*****************************************>
  Subject: [EXTERNAL] RE: BBB Complaint against ed2go - Student: *************************
  
  Hi ******,
  
  Im sorry that youve had trouble entering your membership code on the ***** website. You were unable to use the membership code because your contact information was not entered when the account was created. I was able to enter the information this morning and activate your ***** student membership. I did not enter the exam information because I was not sure if you are ready to take it and I was unable to reach you by phone. When you are ready, you should have no trouble registering for your exam. However, if you do experience difficulty, please feel free to reach out to me directly.
  
  Also, please accept our apologies for the trouble you experienced when reaching out to *****. Ive searched your account and I have found one exchange with you reaching out on 8/17/2023 and receiving a response from customer relations on 8/18/2023. Please forward any other communications that were not addressed, and we will look into this.
  
  Best regards,
  
  *******
  
  
  ***************************
  ******** Services Rep | Finance and Operations
  *****?| ************************************** Association? 

  =======

  Please let us know if there are any questions or concerns. 

  Best Regards,

  *******************, Manager