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Business Profile

Emergency Vet

Veterinary Specialty and Emergency Center of Thousand Oaks

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2023

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 17, 2023 I took my dog to this veterinary office for a consultation. My regular vet said I needed a specialty surgeon and I was looking for a quote. They got information about the procedure needed and took my dog into the back room. I was told this was just a physical exam and they would go over surgical costs when they were done. When the vet came out to discuss the estimate, she said she had taken X-rays of my dogs chest. Nobody authorized this with me prior to doing it. Nobody showed me the results. Nobody said they were even going to do it until it was already done. This visit was purely for a consultation. They charged me $380 for this. I got a second opinion from another vet the next day. They suggested this goes against the Veterinary Code of Ethics as they did not get verbal or written consent for the X-rays. My wife and I have tried contacting the office to get this charge removed and nobody has responded. We have tried contacting the director of the facility and they have refused to contact us to resolve the issue.

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