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Business Profile

Insurance Services Office

Expert Auto Home Insurance

Reviews

Customer Review Ratings

1/5 stars

Average of 2 Customer Reviews

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Review Details

  • Review fromRoger E

    Date: 05/19/2023

    1 star
    My parents have had Mercury Insurance for 20 years and have never filled a claim. This last storm in ********** damaged their home and now their Mercury Insurance is giving them the run around... They keep saying that they are still looking into it and its been 3 weeks. This is ridiculous, they are now at risk of getting mold into their home from all of the moister. I do not recommend anyone getting Mercury Insurance.
  • Review fromMatthew F

    Date: 05/18/2023

    1 star

    Matthew F

    Date: 05/18/2023

    My car was in the shop for over 5 weeks being repaired, and Mercury insurance adjuster ************************* never contacted me. Not by email or phone or text. Not even after I left over half a dozen messages on her extension. Not once!

    Expert Auto Home Insurance

    Date: 05/19/2023

    Hi *******************************, we are not your agent nor insurance company, you never been our client, it s not fair to place a bad review for our agency. please remove it.

    You can find your agent from your insurance id card, or leave your review at this link: 

    ********************************************************************************************************************************************************************************

    Matthew F

    Date: 05/19/2023

    I am not a Mercury customer. I am a Geiko customer, but as advised by all parties, I submitted a claim to Mercury when their customer, who was 100% at fault, hit my vehicle by running a stop sign. Just because I am not a Mercury customer does not mean I cannot write a review of the horrible customer service I experienced when dealing with them.

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