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Business Profile

Massage Chairs

Fujiiryoki
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to this company and received a reply email on Mon, Jul 8, 11:48AM. In total, they sent me 3 massage chairs, in total, 0 massage chairs arrived in working condition. The first was delivered with no notice, no knock on the door, no way for me to know it arrived. I went outside a day and a half after it had arrived, and had been raining the whole time, to find the waterlogged box sitting in my driveway. Considering I live in the hood, it was a miracle nobody had taken it. I immediately brought it inside and plugged it in. It did not work. I tried the recommended troubleshooting steps, to replace the fuse with fuses provided. I tried both fuses. Neither worked. I then contacted the company and correspondence began. I primarily spoke with ******************************* at ********************************************** who took some time verifying the purchase, as it was purchased by my redeeming points in a wellness shop at my job, then he shipped out another one and -insisted- it would need a signature to be delivered.It took from 7/11-8/12 to get me the replacement. I come home from the grocery store, and it had been left outside my house. No signature needed. No knock on the door. Just a dump and run with a box that had more deep gashes in the sides of the box. I plugged it in, didn't work, did the troubleshooting, didn't work, sent another email, getting more frustrated now, if I have to keep putting Large boxes and Massage Chairs out at the curb, I'm going to get robbed. This is *****, this is the hood, there are regularly gunshots here this isn't a joke, my safety isn't a joke. ******** immediately offers another of the same model, which I don't want, because they keep showing up broken, he ignores any questions or anything other than offering the same model, and begins to stop responding to me. He agrees that if the third chair arrives and doesn't work they will speak to their manager about a different model. Third chair didn't work. ******** will no longer reply

    Business Response

    Date: 09/05/2024

    We are aware of the customers concerns and apologize for the situation.  Since the customer didn't purchase the product from us directly, we can't refund them directly.  What we can do is offer them a free upgrade to a model that is twice as expensive.  The customer ordered our CirC massage chair in beige, I can offer them a free upgrade to either our CirC+ in Beige or CirC3 in Beige (their choice).  We will ship the unit white glove at no cost as well, that means the delivery crew will call to schedule an appointment and deliver and setup the chair in the customers home and removed any debris to provide them a hassle-free experience.  Our apologies again, I'm not sure how the customer had this experience, but we will get this taken care of for them.  Please have the customer let us know if they would like either the CirC3 or the CirC+ in Beige as a free upgrade with glove.

    Customer Answer

    Date: 09/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Fujiiryoki is BBB Accredited.

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