Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 462 Customer Reviews
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Review fromBenjamin Y
Date: 12/05/2024
1 starBenjamin Y
Date: 12/05/2024
They sold me a car part that was damaged and that was packed incorrectly. Leaving a useless peice of plastic. Zero integrity in there services
CarParts.com, Inc.
Date: 12/12/2024
Hi ********,Thank you for your feedback. We appreciate you letting us know the condition of the package you received. It was never our intention to cause you or any of our customers any inconvenience. Rest assured, your feedback will be forwarded to the appropriate department to help us improve our services.Please refer to the email we sent for further *************** regards,CarParts.comReview fromChris K
Date: 12/05/2024
1 starChris K
Date: 12/05/2024
The service from Car Parts is terrible. They promise the parts will arrive by a specific date, but they dont show up until at least a week later. When you check for updates, they send tracking information with a generic apology for the delay. To make matters worse, if you request a refund, it takes three weeks to process. This experience has been extremely frustrating.CarParts.com, Inc.
Date: 12/06/2024
We sincerely apologize for the frustration caused by our service. Timely delivery and transparent communication are priorities, and we regret falling short in your case. Your feedback is invaluable, and were committed to making things right. Thank you for your patience and for bringing this to our attention.Review fromrussell p
Date: 12/02/2024
1 starrussell p
Date: 12/02/2024
I ordered fog lamp bezels for my 2013 Charger. I only needed the driver side but I thought no problem I get them both. CarParts.com sent me 2 passenger side bezels. I spoke to a young man through chat and ordered the drivers side bezel and when it arrived it was the passenger side again. I called customer service and explained what happened. I gave the young lady the part # and she told me that was the drivers side #. I told her to send me the other part # then. When the package arrived it had the passenger side bezel again. Doesn't somebody check these orders before they go out? I since ordered a bezel from ************ and received the correct part.CarParts.com, Inc.
Date: 12/03/2024
Hi *******,Thank you for taking the time to share your feedback. We sincerely apologize for the repeated issues with your order and the frustration this has caused. We understand how important it is to receive the correct parts, and its clear we fell short in this case.We have reviewed your concern internally and are actively investigating how this mistake occurred to ensure it doesnt happen again. We also appreciate your patience as we work to improve our processes and provide a better experience for our customers.Weve sent a separate email to further assist with your concern, and were committed to resolving this matter to your satisfaction.Thank you again for your ************* regards,****** *.Customer Advocate TeamReview fromFinn T
Date: 12/01/2024
4 starsFinn T
Date: 12/01/2024
The price of my part was an excellent deal, however, when it didn't show up when I was told it would be here, I called the company to inquire. I was told by the associate that it was sent out in the 22nd. It wasn't! ***** never received the package until the 27th. A label was created, then it seems it was forgotten. Unacceptable!Five star price for the right price. 3 stars for customer service.CarParts.com, Inc.
Date: 12/04/2024
Hi ****,Thank you for sharing your experience. We glad to hear you were happy with the price of your partgetting a great deal is always a plus! However, we completely understand your frustration with the delay in shipping and the lack of accurate updates from customer service.Its disappointing to hear that the package wasnt actually sent out when you were initially told. We sent you an email today in hopes to get the order information so we can look into it.Thank you,CarParts TeamReview fromMichael L
Date: 11/25/2024
2 starsMichael L
Date: 11/25/2024
The coil packs worked, but the boxes looked like they were kicked all the way from *******. Two of the boxes were destroyed in the package and the grease was missing. There was no packing around the product, to protect it.CarParts.com, Inc.
Date: 11/26/2024
Hi *******,We sincerely apologize for the inconvenience caused by the issues with your recent order. We understand the frustration that comes with receiving a damaged package and missing components, and we truly appreciate your feedback.Please note that the item in question is sold individually and does not include grease. However, we are committed to improving our packaging to prevent future issues like this and will be relaying your feedback to our warehouse team.For further assistance and to resolve this matter, weve sent you an email with more details, including a rebate offer. We kindly ask that you check your inbox for this communication, and feel free to reach out if you need any additional support.Thank you for your understanding, and we value your continued trust in ******* regards,**** *.Customer Advocate TeamReview fromGustave S
Date: 11/25/2024
5 starsGustave S
Date: 11/25/2024
Carparts.com is my "go to" site for my Mercedes parts. I love the "perfect fit" option so I can rest assured the part I receive will fit my car. They also have great customer service and really great prices better than Autozone or Advance Auto Parts. I will continue to use them for the foreseeable future and highly recommend as your "go to" auto parts supplier. *** I was not paid to make this review. I honestly love their service and prices.CarParts.com, Inc.
Date: 11/26/2024
Hi *******,Thank you for sharing your positive experience! We're thrilled to hear that Carparts.com is your go-to for Mercedes parts and that our "perfect fit" option, customer service, and prices have exceeded your expectations. Your recommendation means a lot to us, and were grateful for your continued support. If theres anything else you need, dont hesitate to reach out!Best regards,**** *.Customer Advocate TeamReview fromWendy Jo M
Date: 11/24/2024
1 starWendy Jo M
Date: 11/24/2024
Last week, I found CarParts.com because Id searched online for new tail light installation. I discovered they had a program where you purchase the light from them and then you could pay to have one of their partners install the product. I could see on the website the names of partner auto shops and how much installation would cost, so I moved forward with my order. However, in the ordering process, there was never an option for installation, so I emailed the CarParts.com for support. I have not received a response. Then I called, and I was told by customer service that they no longer have installation partnerships. I explained that if I knew this was the case, I wouldnt have ordered. No support was provided. I recommended that CarParts remove the installation page from the website. Its still up. ************************************************************************************************************************************************************************************************************************************** Now, Im having a challenge finding a facility that will install a product not purchased from their own source.I feel like this is a bait and switch. Im very disappointed with the service.CarParts.com, Inc.
Date: 11/26/2024
Hi *****,Thank you for bringing this to our attention. We sincerely apologize for any confusion caused by the installation service feature still appearing on our website. Please be assured that we will relay this issue to our designated department to rectify the information promptly and prevent further misunderstandings.For further assistance or to address any additional concerns, weve sent you an email with more details. We truly appreciate your patience and understanding, and again, we apologize for the inconvenience this has *********** regards,**** *.Customer Advocate TeamReview fromPaul P
Date: 11/24/2024
1 starAbsolutely awful customer service! I bought two new headlights for my **** Q5, and Carparts said they fitted my car. However, when my mechanic went to install them, they were the wrong parts, and I couldn't return them! I was assured they were the right part for my car. Buyer beware!!! It was over $600 that I could not return.Review fromRichard W
Date: 11/24/2024
5 starsRichard W
Date: 11/24/2024
Been with ********* for many decades. Tired of no customer service contact except for their worthless AI interaction. Super happy with you folks. Looking forward to a great relationship.CarParts.com, Inc.
Date: 11/26/2024
Thank you for your feedback and loyalty! We're glad to hear you're happy with our service. Were committed to providing a more personal experience and look forward to building a great relationship with you. If you need anything, feel free to reach out!Review frommichael d
Date: 11/23/2024
5 starsmichael d
Date: 11/23/2024
very good service, great price , even though the shipping was a little late they deducted shipping & the part was correctCarParts.com, Inc.
Date: 11/24/2024
Hi *******, Thank you so much for your kind feedback! We're thrilled to hear that you're happy with the service, pricing, and the accuracy of the part you received. We sincerely apologize for the delay in shipping but are glad we could make it right by deducting the shipping cost. Your understanding and satisfaction mean the world to us, and we look forward to serving you again in the future!Thank you. Shebet C. Customer Advocate Team
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