Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 462 Customer Reviews
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Review fromThomas S
Date: 04/29/2023
1 starThomas S
Date: 04/29/2023
I purchased a door hinge for my jeep. In the ad it states guaranteed to fit. I called several time to speak with a representative. Same que and hold time each time. After multiple attem?** and on hold for q hour finally a rep answer. I explaoned to them the product did not fit correctly and causes damage to my jeep. I have pictures. The product causes my door to close on my quarter panel. Catching it and cause a massive dent and scatches. I can not open or close me door without it catchng the panel, causing it to bend in and out. It caused paint loss/scratches on top of a dent. To top it off im not able to use the door woth out causing damage. The representative told me sorry. The product code could be wrong. That the damage is labor. Not covered and sorry. I wanted a supervisor and they told me no one was available at the time I would recieve a call back. Suprise, no call back. Now I have a damage vehicle that doesn't work.
CarParts.com, Inc.
Date: 08/17/2024
Hi ******, Thank you for bringing this matter to our attention, and I sincerely apologize for the frustration and inconvenience you've experienced with your recent purchase.We take product quality and customer satisfaction very seriously, and it's concerning to hear that the door hinge you purchased did not fit correctly and caused damage to your Jeep. I understand how disappointing it must have been to not only deal with the damage but also face challenges in getting timely assistance from our support team.Regarding the issue with the hinge, its clear that the product did not meet the standards we strive to uphold. The damage described is unacceptable, and I want to ensure that this situation is resolved to your satisfaction. I would like to request that you send us the pictures of the damage so that we can assess the situation more thoroughly.I apologize for the response you received from our representative, and for not receiving a follow-up call as promised. This is not the level of service we aim to provide. I will personally escalate this issue to ensure that it is addressed promptly. We will investigate why the hinge did not fit as advertised and work on providing you with a suitable solution, including discussing options for repairing the damage caused.Please allow us the opportunity to make this right. I will ensure that someone from our team contacts you directly to resolve this matter as quickly as possible.Thank you for your patience, and once again, I apologize for the inconvenience.Review fromAlan W
Date: 04/24/2023
5 starsAlan W
Date: 04/24/2023
The tailight assembly for my Kia ***** was a perfect fit, price was half the charge the dealship quoted,harness was fine and it came with halogen lamps- shipping was 3 days from *******- very satisfied!!!!!AWCarParts.com, Inc.
Date: 04/28/2023
Hi ****,We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!Regards,***********Customer Advocate Team **********************Review fromSteven B
Date: 04/24/2023
5 starsSteven B
Date: 04/24/2023
Perfect and on time. Parts are as needed. Saved me a bunch of $$$.CarParts.com, Inc.
Date: 04/28/2023
Hi ******,We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!Regards,***********Customer Advocate Team **********************Review fromJohn V
Date: 04/18/2023
1 starJohn V
Date: 04/18/2023
100% the WORST online shopping experience I've encountered since the invention of online shopping. While I'm sure outsourcing customer service overseas delivers a wonderful benefit to the shareholders, the lack of integration, and ability to "get stuff done" leaves the customer experience sorely lacking. It took me 26 days, numerous phone calls, and 4 trips to ***** to solve a problem carparts.com should have been able to resolve in 10 minutesCarParts.com, Inc.
Date: 04/19/2023
Hi ****,Thank you for sharing this review about the Tie *** ******* apologize if this has caused you any inconvenience. Based on our records, you have requested for an update to your address since the suite number is not included. This request has been sent to our back-end team and was coordinated with ****** According to the 3 tracking details, you were able to pick up the items, however, one of the Tie *** Ends were delivered. I understand that you were advised by ***** to file a claim on this item, however, since the initial address on file doesn't have the suite number, this will not fall under claim. However, as a one time courtesy, we will consider this matter, but this will be for a replacement. May we know if we can proceed with the replacement?We would appreciate it if you can reply to the email we sent so we can process the necessary.Thank you.Shebet C.Customer Advocate TeamReview fromSteve M
Date: 04/17/2023
5 starsSteve M
Date: 04/17/2023
After the same part I bought on ****** and was promised in 3-4 days )- NEVER showed up, I got on-line (now 12 days later), & ordered the same part from carparts.com and elected to pay a very reasonable 'express-shipping fee' and the part not only showed up, they sent me updates! Everything went very smooth with Customer servbice person '*******' as he was great! Will definitely be using carparts.com from now on!! If I could give them 10 stars- I would! Will definitely recommend to everyone I know.CarParts.com, Inc.
Date: 04/18/2023
Hi *****,We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!Regards,***********Customer Advocate Team **********************Review fromjack s
Date: 04/17/2023
5 starsjack s
Date: 04/17/2023
Better service than the average! Parts delivered ahead of schedule and were received and found to be of great quality that you don't find these days. The communication for this purchase was probably the best I have had for quite some time and I buy a lot of parts for many of my projects.CarParts.com, Inc.
Date: 04/18/2023
Hi ****,We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!Regards,***********Customer Advocate Team **********************Review fromSteph S
Date: 04/10/2023
5 starsSteph S
Date: 04/10/2023
Good customer service. Waited about ****** being 13th in line on the phone. Recommended site. 2023CarParts.com, Inc.
Date: 04/13/2023
Hi *****,We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!Regards,***********Customer Advocate Team **********************Review fromCarolyn H
Date: 04/04/2023
4 starsCarolyn H
Date: 04/04/2023
Wonderful, great, prompt, high quality products. Would recommend this company to all my friends and family!!!CarParts.com, Inc.
Date: 04/05/2023
Hi *******,We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!Regards,***********Customer Advocate Team **********************Review fromWalter K
Date: 04/03/2023
1 starBought set of Bushwacker extend-a-fender flares for my second generation dodge Ram and installed rears first and fit perfectly fronts extend into door over an inch. Contacted customer support and they will not accept only the front but will not accept they rears if they have been modified. Their website said they fit but they do not. Apparently I am stuck with a $230 POS that does me no good. Be careful when ordering a set as you might get stuck with something the will not fit. Will not be doing anymore business with them. Good luck to all. By the way ********** also says they fit my truck. Fender at narrowest is 2-1/2 fender flare measures over 3-1/2 which makes it extend into door.Review fromTodd N
Date: 04/03/2023
5 starsExcellent customer service. I ordered a couple of ********************** and wound up not needing one. I spoke with customer service on two different occasions and they were wonderful. Returned the part and refunded my money quickly!
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