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Business Profile

New Auto Parts

CarParts.com, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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CarParts.com, Inc. has 42 locations, listed below.

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    Customer Review Ratings

    2.98

    Average of 462 Customer Reviews

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    Review Details

    • Dennis G

      Date: 04/03/2023

      Dennis G

      Date: 04/03/2023

      Everything has been delivered In perfect time and customer service was great

      CarParts.com, Inc.

      Date: 04/04/2023

      Hi ******,We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!Regards,***********Customer Advocate Team **********************

    • Lewis E W

      Date: 03/28/2023

      Lewis E W

      Date: 03/28/2023

      Talked with ****** today and she was very professional and courteous. We had a problem with the carrier delivering my order to wrong address. The carrier had terrible customer service and ****** at ********************** done everything in her power to make everything right. She refunded my shipping cost and I received a discount, good till end of year. She will investigate the carrier and find out their problem. Again ****** was fantastic to work with even after the homeowner where package was delivered made a special trip to bring me my order. I will shop with CarParts .com again. They seem to care about their customers.

      CarParts.com, Inc.

      Date: 03/30/2023

      Hi *****,Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.Regards,***********Customer Advocate Team **********************

    • Jeff W

      Date: 03/28/2023

      Jeff W

      Date: 03/28/2023

      Fog lights arrived on time and look great. Now the vehicle can pass inspection. I will come to car Parts first for other items if needed.

      CarParts.com, Inc.

      Date: 03/29/2023

      Hi ****,We are happy to hear that you are satisfied with the part you ordered from us. We at CarParts.com feel great achievement whenever we hear that we helped another customer put their vehicle back on the road. Thank you for this feedback! Regards,***********Customer Advocate Team **********************

    • Jerry W

      Date: 03/27/2023

      The employee I spoke with was very knowledgeable,polite and was a big help, I would do more business with your company in the future!

    • Benjamin P

      Date: 03/24/2023

      Benjamin P

      Date: 03/24/2023

      My parts were not received and they blatantly told me that it was not their problem, but my loss however after stating they could file for a refund but then going back on their word by saying it was pointless because the parts may have been stolen

      CarParts.com, Inc.

      Date: 08/25/2023

      Hi ******** Thank you reaching out to us regarding the delivery of your order. Based on our records, you have been assisted already with your concern and you already confirmed the proof of delivery. We sincerely apologize but we won't be able to pursue a lost claim with ***** for your missing shipments because they have a proof of delivery that your package was delivered. Please report it to your local authority to avoid this happen on your other delivered packages. Thank you. Regards,************Customer Advocate Team

    • Loren L

      Date: 03/21/2023

      Loren L

      Date: 03/21/2023

      I have always received the correct, quality parts quickly. I'm about to see how the return process is, as I have some rotors to return. I'm anticipating the same quality service as I have received on all parts orders.

      CarParts.com, Inc.

      Date: 03/23/2023

      Hi ***** ,We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!Regards,***********Customer Advocate Team **********************

    • Sarah L

      Date: 03/15/2023

      I have gone back and forth with this company for weeks on in. I was supposed to be sent 5 parts for my truck but only received 3 after multiple delays. After reaching out to the company and delivering I got a message saying that the address is incorrect or doesn't exists After 3 times turned in to 3 weeks and still nothing. Therefore, I contacted Carparts.com who apologized and issued a replacement part to be sent. However, after looking for the tracking info, I called the company and was notified that the rep. that I talked to never filed the replacement. Again, I had to speak to someone else who ended up filing the replacement part order for me. Days came and went and I never received that package either. After checking the tracking information, the same issue arose. I called Carparts.com and told them to inform ***** that they could hold the package and I would just come to pick it up. The representative told me that she would send an email with info when it was available and after checking today, the package was, indeed, sent back to Carparts.com. I am completely done and feel as though I wasted my time and money!!! I will contact my bank and advise anyone against ordering from this fraud company.

    • Tim W

      Date: 03/15/2023

      Tim W

      Date: 03/15/2023

      In response to a review I posted, customer service contacted me with a course of action to remedy the problem (replace a defective part). I promptly received replacements. Sorry to say they had the same manufacture defect. I applied for an RMA and immediately received emails that kept me informed and provided the necessary resources for me to return all defective parts and receive a full refund. My experience with Carparts Customer Advocate Team, the ************************* website, and especially in this case the return policy and procedures has been very positive. I will continue to use this site for future needs.

      CarParts.com, Inc.

      Date: 03/16/2023

      Hi ***,Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.Regards,***********Customer Advocate Team **********************

    • Aruna C

      Date: 03/13/2023

      Aruna C

      Date: 03/13/2023

      Received parts on time. Set up service at a very affordable price and convenient time. A+ on all fronts.

      CarParts.com, Inc.

      Date: 03/16/2023

      Hi *****,We are happy to hear that you are satisfied with the part you ordered from us. We at CarParts.com feel great achievement whenever we hear that we helped another customer put their vehicle back on the road. Thank you for this feedback! Regards,***********Customer Advocate Team **********************

    • Bernard S

      Date: 03/13/2023

      Bernard S

      Date: 03/13/2023

      Great price service and very professional and fast delivery and quality produce.

      CarParts.com, Inc.

      Date: 03/16/2023

      Hi *******,We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!Regards,***********Customer Advocate Team **********************

    CarParts.com, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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