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Business Profile

Respite Care

Visiting Angels Tracy
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BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Visiting Angels Tracy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Visiting Angels Tracy has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I worked for Visiting Angels of Tracy Calif from November 2024 until April 2025. I accidentally left a nursing ***** textbook at a clients home, and Visiting Angels continually tells me that they have the book but will not tell me where I can pick it up, have not agreed to mail it, and visiting Angels of Tracy is now threatening me if I stop by the home where the textbook was left. I need this book. It was expensive. Im trying to end this relationship positively. But I need to get this book back before that can happen. I am only receiving threats from the administrator.. not the address where I can pick it up no information on where this textbook is.Can the BBB please help me?? Thank you in advance.!!!

      Business Response

      Date: 04/23/2025

      ***** was a valued employee who resigned. She left her book at a clients home and we communicated on 4/17 that we would obtain the book on her behalf the following week. Despite acknowledging the plan she would continue calling and sending messages daily. On the 22nd I sent a Cease and Desist email as her emails were becoming distracting. When she volunteered to go to the client herself it crossed the line as this is strictly prohibitive and an invasion of privacy. In addition, we were becoming concerned that there was a medical reason for her communications and did not want to expose our elderly client to it. 

      Customer Answer

      Date: 04/23/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

      Visiting Angels was very vague in their responses to me and I am attempting to restore my nursing license.  VA of ********************, **, never gave me any information on any resolve regarding this issue (such as shipping the book to me, my expense) VA staff simply did not have any, answers.  

      Thank you to the BBB of Calif.  

      ***** ******

      ************


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