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Business Profile

Architect

Arcwest

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 9th, 2023, we contracted ***************************** from Arcwest to design architectural structural plans for a second story, outdoor deck for my clients. We paid Arcwest $1,500 as a deposit on the $5,500 contract agreement. To dateArcwest has yet to submit nor provide the final designs for this project. The client is extremely dissatisfied with our company based on the delays experienced working with Acrwest. We and the client have contacted Arcwest on multiple occasions seeking clarity or resolution. After months and months and months of delays from ******************** (cataract surgery, appendix removal, etc.) we are not confident this will ever be completed as promised. To end our professional relationship, all parties (Client/Creekside Pro Construction/Arcwest) verbally and mutually agreed to sign a contract releasing Creekside Pro Construction of any further liabilities or affiliation with the deck project. ******************** at Arcwest also stated he would return $500 to Creekside to cover our losses due to their incompetence of providing the designs in a reasonable time. Client states though he is extremely frustrated, he does not want to start over with a new engineer due to time constraints and the amount of time and work already dedicated to the project. He has agreed to work directly with Arcwest moving forward. Arwest is now refusing to sign the agreement releasing Creekside Pro Construction until he and the client make their own separate agreement. He has said this for several weeks now, and simply is not doing what he says hes going to do. We are extremely frustrated with the lack of work ethics and professionalism of ******************** at Arcwest. It has been over 10 months since he signed the agreement, and we only get excuses and unfulfilled promises. This is directly affecting my business reputation and would like some assistance in resolving the issue.

Arcwest is NOT a BBB Accredited Business.

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