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Business Profile

Keys

Master Key Replacement

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Keys.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found this company directly through ****** search, which displayed a 5-star rating with numerous positive reviews. Based on this seemingly reliable information, I chose to contact them for locksmith services. Unfortunately, this company engaged in a bait-and-switch scam charging me $1,150 for services that were misrepresented and grossly overpriced. In addition, they claim to only accept cash or Zelle; a method that is irreversible and untraceable. I later discovered, through additional reviews, that Master Key Replacement has been manipulating their ****** review profile. Specifically, it appears they submit 5-star reviews from customers own phones after pressuring them post-service. This practice has artificially inflated their rating, and as a result, I was misled into trusting a business that is actively defrauding customers.

  • Initial Complaint

    Date:05/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lost my keys for my ****** RAV-4 2012 and contacted Master Key on April 14th, 2025. I was initially quoted over the phone for a single replacement key for $150, however upon completion of services, I was charged $730 for 3x Transponder Keys despite being quoted for $150 per key. Per the receipt: - $40 for a Service Fee - $240 to reset the immobilizer - $150 x 3 Transponder Keys As I questioned the "technician", ***** *****, about the pricing and he stated that his "boss" has given me the best pricing. However, after looking into the Department of Consumer Affairs database, I discovered that ***** ***** is the "CEO", "CFO" and "Secretary" of the business (See attached). Thus, both deceitfully and misrepresenting the transparent pricing & his status at the company.Furthermore, after educating myself, I understand that the $40 Service Fee & $240 "Resetting of the Immobilizer" was a ************* to an uneducated consumer. I am reaching out to the Better Business Bureau as I have been observing the deletion of negative ****** Reviews from the business's ****** Profile & seeking reimbursement for charges that I was NOT quoted for.

Master Key Replacement is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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