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Business Profile

Music Distribution Companies

Strategic Media Entertainment (SME)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Distribution Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a distribution contract with ******************* and his company SME joined with ********* Universal. I was told by my manager at the time bmikerobent that the total cost due at signing was $5,500 so that is what i paid. Later I inquired about why I paid so much to have my music uploaded through the distribution when it only cost $20 a year to do it on my own. ***** most informed me that he only charged $500 for the distribution contract and that the information could not leave the room. I then requested my receipt for the contract from bmikerob and he couldn't produce it and went back and forth asking me why I wanted it. I told him that I spoke with ******************* and was told the contract was not $5,500 and was only $500. Approximately 2 to 3 days later I went to upload my music that was took down from my previous distributor and SME (*******************) had closed my portal and removed my music video they had uploaded. Sense then I've tried to reach out to ******************* and have had no success with being able to get in contact with him. He has not rendered any of the services that I paid for in my distribution contract. I would like to be refunded the $5,500 that I paid for the contract and the money I have lost since my portal has been closed.

    Business Response

    Date: 07/27/2024

    Good afternoon ******************************,

    I'm in receipt of the complaint that was issued on behalf of ********************* aka **************. His deal was between his manager ******** and *************************, in which they had an agreement for shows, radio promotion video shoots etc. To my understanding $5,500.00 was paid out for those services. Our services were requested by ******** to distribute through Ingrooves Universal, We serviced Movin Mazerati song LiTQuid to 260 DSP's Around the world Spotify, Apple, SoundCloud, Tidal etc. Our records show that ************************* song was serviced March 7, 2023 and was removed from all DSP's  September 1st 2023 due to non payment for marketing.  

    This issue is between ******** who received the payment and ********************* who paid ******** directly. 

    ********************************** please remove Strategic Media Entertainment / ******************* from this complaint please.

     

    Respectfully

     

    *******************

     

Strategic Media Entertainment (SME) is NOT a BBB Accredited Business.

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