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Business Profile

New Carpets

Discount Hardwood Floors

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Discount Hardwood Floors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Discount Hardwood Floors has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/04/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I renovated my condo beginning in Jan 2021. I made several purchases of *** Air ********** ******** from Discount ******** Floors & Molding at its *************************************** (They have multiple locations in downtown **** The initial purchase (1.08.2021) was for the engineered wood, adhesive glue, cork underpayment, baseboards, totally approximately $12,970.23. There was an adjustment to the price for ********* the next day. I also purchased steps(treads) for the 26 stairs in my house and paid extra to have them stained by the company. *********** This was an additional $5018.53. There were a few additional purchase as we needed more materials (baseboards) to complete the job. This product has a 30 year warranty. About 1 year after installation, planks throughout the house began to deteriorate, the wood darkened, grooves developed, it was as if the wood was never properly sealed. I read about how to properly treat & clean the product in the Bel Air website & followed the instructions. The wood is now in bad shape (1.5 years later). I will either have to remove all of it, part of it or else re-stained & seal with a wood installation expert. This has cost me a lot of time, aggravation & money. I contacted the company repeatedly, they sent out an inspector who dismissed my claims, stating I wasn't taking care of the wood and it was moisture related. This is simply not true. I looked this company up in Yelp and it turns out this has happened repeatedly and they do nothing about it. I am seeking some kind of ******************** for what it will cost me to fix this problem. The proper fix would be to honor the warranty & fully reimburse me. I'm earnestly trying to find a solution but this company has denied responsibility, blame shifted to me & does not stand by the warranty on their product. I want to correct this, bring it to your attention, and also, so it doesn't happen to other consumers. - ****** *******

    Discount Hardwood Floors is NOT a BBB Accredited Business.

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