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Business Profile

Mailing Services

Central Coast Pack and Ship, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On ******* **** *** **** I purchased mailbox services from Central Coast Pack and Ship, LLC (a Commercial Mail Receiving Agent) for a term from ********* to ********** I paid a total of ******* in advance for the entire term. I was assigned mailbox number *** and provided a key to the mailbox. Shortly after, I began receiving mail items as expected and retrieved them from my assigned mailbox.

    On ******* **** *** 2022 a **************************** priority mail package was delivered. I went to retrieve it that same afternoon. A staff member retrieved an obviously opened package and explained the owner of the business, ******* *************** did not recognize my name associated to my assigned mailbox number and therefore opened the package. Then, I witnessed the employee reach into my opened package, retrieve some of the contents, and examine them before handing it to me. I am still attempting to ascertain if any contents were stolen.

    I consulted a supervisor at the local post office and showed her the package. She informed me that because it was properly addressed with my full, legal name and assigned box number, the deliberate actions of ******* and her staff constitute crimes reportable to the*********************************

    Considering the severity of the ******* ********* and criminal ******* of ******* and her staff, no reasonable person may have the expectation private mail items will not be ************ ******* or ****** in the *******

    I propose that Central Coast Pack and Ship issue a full refund in the amount of ******** that I return the mailbox key, and all mail receiving services be terminated.

    Business Response

    Date: 09/19/2022

    Business Response /* (1000, 5, 2022/08/01) */
    Contact Name and Title: ******* ***************
    Contact Phone:*************
    Contact Email: *************************
    Please see the attached document complaint.pdf for information in this section. Thank You.


    Consumer Response /* (3000, 7, 2022/08/07) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Both the written response to this complaint and a voice message received contain admission to a crime. The perpetrators suggest they keep victim's money and that the victim continues to do business with them.


    Business Response /* (4000, 11, 2022/08/19) */
    ***Document Attached***
    Please see attached documents. Thank You

Central Coast Pack and Ship, LLC is NOT a BBB Accredited Business.

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