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Business Profile

Mail Box Rental

The UPS Store Eastland Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to *** to mail two packages, one of which was worth $200 and later got lost. On 9/29, the *** employee took both packages, physically handling them, and gave me a receipt. The customer I was sending the $200 package to never received the package. I did not realize until later that the receipt did not include the tracking number for the $200 package; the receipt only had proof that I sent one package. Ive reached out to ***, both their customer service and lost claims line, and theyve been unhelpful. I have asked for video camera footage of me entering the store and handing over both packages, but they refuse to look into it and help me. I'm attaching the pre-paid label that was on my $200 package, and should have been scanned.

    Business Response

    Date: 11/22/2024

    I am sorry that the package was lost in transit. Unfortunately, loss in transit does happen for all carriers.  Fortunately, it does look like the company you purchased the label with did honor your claim.  

    Customer Answer

    Date: 12/04/2024

     
    Complaint: 22479698

    I am rejecting this response because:

     

    Hi this is still open. A claim was issued to the shipper (GOAT) however they are unable to help me as I do not have a receipt. I was not provided a receipt but there should be evidence that I dropped off the package.


    Sincerely,

    ***** ******

The UPS Store Eastland Center is NOT a BBB Accredited Business.

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