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Business Profile

Exercise Programs

JimStoppani.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

This profile includes complaints for JimStoppani.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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JimStoppani.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made three purchases with Jym Supplement Science website in the month of February. The dates, amounts, and order #'s are below. After I made the purchases, they immediately canceled them. I emailed them to find out why and they claimed there was an issue with my billing address. I am stationed overseas with the military. They told me I had to use a billing address within the United States or the purchase would not go through even though my bank and the credit card company had allowed the charges to go through. I adjusted my billing address to be within the United States and they still rejected my purchase. I had made multiple purchases with the same address and billing info over the last couple years without any issues. I have tried calling and emailing to remedy the issue and they refuse to respond. The company founder, J** ********, claims he supports the military, yet his company refuses to do business with us while we're stationed overseas and even suggested that I utilize another website.

      Order# 197725 February 28, 2023 $125.96
      Order# 197116 February 26, 2023 $139.96
      Order# 195363 February 17, 2023 $276.17

      Business Response

      Date: 04/06/2023

      This customer has been flagged for fraudulent orders and consequently cannot place orders from our direct website because he has been blacklisted. He has been refunded and explained to numerous times why he cannot place orders with us. The decision is final however.

    JimStoppani.com is NOT a BBB Accredited Business.

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