Complaints

This profile includes complaints for Paysafe:Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Paysafe:Group

  30721 Russell Ranch Rd Ste 200 Westlake Village, CA 91362-7383

  
• 

  Paysafe Payment Processing Solutions

  128 Vision Park Blvd Ste 300 Shenandoah, TX 77384-3021

• 

  Paysafe:Group

  2600 Michelson Dr #1600 Irvine, CA 92612

• 

  Paysafe:Group

  40 Burton HillsSuite 415 Nashville, TN 37215

• 

  Paysafe:Group

  PO Box 129 Santa Barbara, CA 93102

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over a year ago, I signed you with Paysafe to handle any charge card sells I might have. I was told there would be no charge unless I used the service with a charge. In more than a year the company has taken nearly $2000. and took an additional $161.80 after I closed the account.
  They don't even take the same amount. Different amounts have been taken and they won't explain why the different amounts.
  I did not agree to any charge when not using the service. Since we set up the account we have NEVER used the service. 

  

  Business Response

  Date: 07/19/2023

  T** ****,

  Thank you for your submission. Per the terms and conditions of the commercial agreement between parties the fees charged in connection with your merchant account were valid. Our records indicate on December 2021, you contacted our customer service team regarding a PCI fee increase letter you received. It was confirmed your account was PCI complaint, however there was not mention you wanted to close the account. Our records also indicate on June 2023, you contacted our customer service team regarding matters included in your complaint and it was explained that the merchant processing application that you signed there will be charges once your account is open. At that time, you request closure of the account. The customer service representative explained the closure request must be in writing and emailed you the closure form needed to close your account. On July 2023, our records show you spoke with customer service to request a refund for $160.00 due to you called to request the account closed 6/6/2023.  Please note the merchant processing fees are charged in arears the fees that was attempted to be debited the first week in July 2023 were for the monthly fees for June 2023. The fee rejected due to a stop payment placed with the bank account we have on file. Your closure form was received on or about July 10, 2023, and a closure confirmation email was sent to you on the same day. The closure form was successfully processed, and the account was closed 7/11/2023.
  Although the fees are valid as a courtesy, we will waive the outstanding balance in the amount of $161.80 and issue a refund for May 2023 fees in the amount of $211.75 and April 2023 fees in the amount of $161.80 for a total amount of $373.55 upon your acceptance. We hope this bring satisfaction to this matter.  Due to the closure of the bank account the refund check will be mailed to the address on this complaint.  

  Thank you,

  Paysafe

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company, Home Spotless, is a new merchant of Paysafe. We recently received an email from Lorna in regards to a payment hold outlining items needed to verify a transaction. We sent over the necessary documents as requested. However, Lorna responded suggesting that she needed bank statements, even though the email did not ask for them.
  
  I called Lorna to verify that the email was not phishing. She was rude, condescending, and extremely unprofessional. When I asked her if she was requesting bank statements for her personal reasons, she confirmed. I explained to her that we would not be sending proprietary information to her email if it was not required. She laughed and said to give her two days to see about the account.
  
  I am appalled by Lorna's behavior. She is a representative of your company, and her actions reflect poorly on Paysafe. I expect a higher level of professionalism from your employees, especially those who are responsible for interacting with merchants.
  
  I am requesting that you take immediate action to address this issue. I would like a guarantee that she will not be allowed to interact with the Home Spotless Merchant Account in the future. I would also like an assurance that Paysafe will be taking steps to ensure that this type of unprofessional behavior does not happen again.
  
  I am confident that you will take the necessary steps to address this matter. Thank you for your time and attention to this matter.
  
  Sincerely,

  

  Business Response

  Date: 07/07/2023

  D****** *****,
  
  Thank you for giving us the opportunity to address your concerns. During our first batch review of processing, there were some anomalies, such as a bank account risk alert and declined transactions which initially raised concern. Our risk analyst reached out to gather information, including customer information for verification, and bank statements. During a call with our analyst, we explained our relationship with Leaders Merchant Services, and provided further details around the reason for the review. At that time, the analyst was told bank statements would not be provided. In general, terms and conditions of the merchant processing agreement require compliance with documentary requests to clear security risk. 
   
  Calls are recorded as allowable by applicable laws, and at no time was the analyst's demeaner found to be unprofessional or condescending in any way. She remained calm and spent a great deal of time answering questions regarding the relationship between Leaders Merchant Services and Paysafe.
   
  On Monday, July 3, 2023, the risk analyst was able to complete verification of the transaction, and while all documentation was not received, management reviewed and agreed to clear the case, release diverted funds and retain the account. This notification was made by phone by one of our managers at that time, and it appears all concerns were addressed at that time. The account remains open at this time, with processing parameters of $29,000 monthly and a $2,500 large ticket. 
   
  I hope all concerns have been addressed at this time and look forward to continuing to work with you.
   
  Thank you,
  Paysafe

  Customer Answer

  Date: 07/10/2023

  
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20262992, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  D****** *****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:06/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started my business on May 15, 2023 and decided that I wanted to take card payments so I signed up with Leaders merchant services / swipesimple on June 13, 2023, not knowing / never being told the parent company was paysafe. From the beginning I have had problems starting with my transaction limits being set up incorrectly, causing my customers to have to use their cards multiple times per invoice. Then when trying to fix this, I get the run around for several days until they decided to just close my account with my customers money still pending on the account, which occurred just six days after opening the account. They state that the account was closed due to fraud codes showing up on one of my customers card transactions but refuse to provide any other information and decided to close my account without any notification of any issues with any transaction on my account. In conclusion, Paysafe set up my transaction limits incorrectly, caused issues with customer transactions, closed my account without notice, refuse to correct any of the issues and are withholding my customers money. I need a resolution asap so I can either provide the services my customers paid for or be able to refund the money.

  

  Business Response

  Date: 06/27/2023

  Thank you for the opportunity to address the concerns noted here. The account was approved on June 13, 2023 with contract parameters of $10,000 monthly and a $3,500 large ticket. This was included in the electronically signed contract and welcome email sent to the email address on file, 
  [email protected]. At the time of the review of first batch processing on June 17, 2023, there were a number of declines for suspected fraud and insufficient funds. The cards used were repeating credit card BINs. The account was set to allow only 10% keyed transactions, but all attempts were keyed with no card present transactions attempted. The combination of these factors led to the decision to end the relationship as allowable in the terms and conditions of the merchant processing agreement entered into on June 13, 2023. With that, the decision was made to hold funds, also outlined in the contract terms, to protect against any potential chargebacks, due to concerns related to the decline codes and repeating BINs.
   
  To assist in resolving the matter regarding funds held, we can:
   
   - Accept an itemized invoice with the cardholder name, billing address and phone to verify with the card issuing bank for the $2,300 transaction on card ending 1203. This can be sent in response to the most recent email from [email protected] and leadership will expedite verification. If successful, we can release those funds to the bank account on file, OR
   - Reopen the account to allow a refund to be processed to the original card to allow you to accept another form of payment
   
  We hope one of these options will assist in resolving the matter.
   
  Thank you,

  Paysafe

   

• Initial Complaint

  Date:06/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a past due account from Paysafe Processing for MTOT disc of $294.10. I have not used a credit card service for over a year and have only processed one credit card charge through Square. I have cancelled my square account also. If I am not processing credit cards, why am I still being charged? Tried to reach Caine and Weiner, a debt collector, to ask about this and and only told to leave a message that is never returned. Have left messages twice.

  

  Business Response

  Date: 06/27/2023

  
  Greetings, 
  
  Thank you for the opportunity to address your concerns. Our records indicated a closure request form was received on or around December 30, 2021, with no account number listed. On December 20, 2021, an email was sent advising we had received your closure form, but we were unable to process it at the time. We needed your full merchant account number before we can process the closure. Your account was closed effective May 02, 2023, due to month end fees rejected. Additionally, as a courtesy, the Company will waive the Collections balance and initiate a refund in the amount of $2,019.75 representing the total amount charged, upon acceptance of this response.
  
  Please note refunds can take up to 30 days and will be issued via a check mailed to the address below. 
  
  *** ** ******** ** ** *** ***
  *********** ** *****      
  
  
  Thank you. 
  
  
  
  

  Customer Answer

  Date: 06/28/2023

  
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20214684, and find that this resolution is satisfactory to me. However, I need clarification of the account number you referenced.
  
  
  
  Regards,
  
  
  
  N**** ********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:06/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They owe me around $2,000 and I haven't received anything and they keep lying. I just want the money from my customers they took

  

  Business Response

  Date: 06/13/2023

  Greetings, 
  
  In May, 2023, merchant processed $1,985.92. 
  
  We have received $935.18 (47% of all transactions processed) in chargebacks from four different cards. 
  This account was closed as allowable within the Terms and Conditions of the Merchant Processing Agreement, 
  with remaining funds held in reserve to protect against loss due to further chargebacks. 
  
  Thank you, 
  Paysafe
  

  Customer Answer

  Date: 06/16/2023

  
  
  
  
  I am rejecting this response because:I they filled out the original application wrong and closed my gateway because of the bank change. They held my funds for three weeks and it didn't charge back till the day they released it. And then when I called to make a business track account they had already made one for me. They would never give me my login to submit the documents to win the claims. They also knew I was a high risk gateway and it didn't charge back from any side. They said I never sent in to the email I did many times and in chat. They are wrong and made my identity theft worse. No one ever answers and they owe me my money. I want my entire amount. I did one batch with you snd you closed it before I could do anything and refuse to give me the official close documents or anything. They won't give my netspend login
  
  
  
  Regards,
  
  
  
  M***** ****************
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 06/20/2023

  Greetings,
  
  We understand you are not satisfied with our response dated June 13. 2023. Please note, the response contained 
  an explanation that addresses the reason for the funds being held due to chargebacks. You may still have
  time to rebuttal (no guarantees) please provided your supporting documentation by the end of business day today
  June 20, 2023. 
  
  Please note you will not be able to login to the Chargeback portal due to account closure. 
  An email was sent to your email earlier today, please reply back with supporting documentation
  related to these transactions.     
  
  On June 01, 2023, our Risk department sent an email notification providing the reason for closing your
  merchant account.
  
  The reason for the closure is:
  Inability to validate transactions.
  High risk exposure (chargebacks)
  
  For reference, please see the attached Merchant Processing Application (which has been redacted to remove
  personally identifying information), and application Terms and Conditions) The terms related to (processing limits,
  prohibited processing, etc.) are stated in the attachment.  
  
  The funds will remain on reserve, in accordance with standard policies and procedures under these circumstances, 
  as authorized by the agreement. 
  
  Thank you,
  Paysafe  

  Customer Answer

  Date: 06/20/2023

  
  
  
  
  I am rejecting this response because:

  I have sent in many times on the documents you attached they are the same transaction just different bank so there is only one charge back. It says on the paperwork you filled out that it was keyed in not by me it was by the customer themselves and they sent me a receipt. Also you even just said there that i cant make a account for charge backs because you closed the account but you haven't even given me the closure documents at this moment. Also I was on the phone and you trasnferred me three times to figure out my login and they said mmy bank account number should be on my statement and even the worker said it was weird they went over it and it wasnt on there so i couldnt make an account anyway and even though I verified who i was yall couldnt tell me the right information to make an account. how is that right?
  
  
  
  Regards,
  
  
  
  M***** ****************
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:05/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband S***** ** *********, J*** ** ********* and I, E*** ** *********, Co-own Heffernan Inspection and Repair Service. On November 17th I called back this company after being told by my husband that there were some issues with our credit card account. I in my infinite wisdom assumed that we were talking apples to apples about the current account that we had with Key Bank. I at no time believed that we were setting up a new account. I was told that there had been a lawsuit with different rates being charged to bigger companies and they were trying to refund our money because our company was being charged higher rates. At no time did I believe that I was being asked to sign up for a credit card machine or anything new. I thought what I was doing was updating information for our current account with the Key Bank of Middlebury, VT.
  
  I realized, after receiving a new Clover Credit Card machine that I had been taken. (I have my husband's power of attorney and have had that since a deployment to Afghanistan in 2008) . What I had received to sign was a blank contract and had been told that she would fill in all of the information to update the corrected rates. She asked me for a blank check, and I asked why, and she said it was to update the account and change it from a retail to a wholesale. I might add this is something that I don't deal with a lot and I trusted the person. I did not think I was signing anything different then I might have done in the past. I was shocked to find these fees start showing up on my account and being charged a monthly fee for transactions that have not happened and for the credit card machine. I have since this all started cancelled the account sent back the machine to the address they provided and continued to be charged monthly and called weekly to get payment. I'm not paying something that was lied about.

  

  Business Response

  Date: 05/23/2023

  Greetings,
  
  Thank you for the opportunity to address your concerns. Our records indicate this account was opened on 11/17/2023 and closed 01/18/23.
  As a courtesy, the company will issue a refund in the amount of $63.98 representing month end fees charged by Paysafe for November and
  December 2022. Upon acceptance of this response the refund will be deposited via ach into the bank account we currently have on file.
  
  We would like to clarify that the third-party hardware lease fees are not directly managed by our company, as they are charged by external 
  vendors for their products or services.
  
  To address this issue, we recommend the following options.
  
  1. Review the terms and conditions: Please take a moment to refer to the terms and conditions of the third-party hardware provider. It may outline any fees associated with their services.
  

  2. Contact the hardware provider: We encourage you to reach out directly to the third-party hardware provider to discuss the fees in question. They might have alternative options or explanations that could help address your concerns.
  
  Best regards,
  
  Paysafe         

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After incurring some bank overdrawn fees, I noticed that I've been charged for a monthly service that we haven't used in a couple of years. It took hours to contact my bank and figure out who these charges were from and trying to get this account cancelled and something refunded. They have been charging my small, female-owned business almost $200 per month for NOTHING. Their description on thier automated charges is ambiguous and trying to get a hold of them is very difficult. It's as if they are trying to steal my money as long as they can by making it extremely difficult to reach them and go through their cancellation process. I would like to have at least 6 months of refunds as their invoices clearly show I haven;'t used their services in well over a year. These charges are literally bankrupting my business. Thank you.

  

  Business Response

  Date: 04/25/2023

  M******* ******
  
  Thank you for your review. Please note that requests for closure must be submitted in writing and signed by the authorized person on the account, in accordance with the terms and conditions of the commercial agreement between the parties. After further review of your account, we do not show receipt of a written request to cancel service prior to April 8,2023.
  
  Although fees charged in connection with your merchant account were valid, we will issue a refund in the amount of $1,164.75 (which equate to the monthly fees charged from 10/2022 through 3/2023) upon acceptance of this response, as a courtesy. 
  
  Thank you,
  Paysafe

  Customer Answer

  Date: 04/25/2023

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19965718, and find that this resolution is satisfactory to me.
  
  
  
  Thank you very much,
  
  
  
  M******* ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m missing money from 2022
  Merchant id **********08932

  

  Business Response

  Date: 05/02/2023

  Greetings,  
  
  Thank you for the opportunity to address your concerns. Our records indicate that a member of our team 
  contacted you directly and the issues described in your complaint have been resolved. We apologize for 
  any inconvenience. 
  
  Thank you.  

• Initial Complaint

  Date:04/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company removed funds from our business without contacting us and is complicit in the theft of funds. I need a clear contact to make formal complaint with the attorney general of our state. They reversed a charge back that had already been settled in our favor! The company did not contact us in a timely manner and provide us with where to send correspondence??? This is 1965.00 was stolen by this customer and we want a explanation as there was no new evidence provided by card holder???

  

  Business Response

  Date: 04/19/2023

  Greetings, 

  Thank you for your submission. In response to your complaint, a member of our team
  contacted you in order to obtain additional information to assist in located a matching 
  account in our system. In the course of such communication, our team was able to 
  confirm that your account is not with Paysafe. Unfortunately, we are unable to redirect your
  complaint to another company's BBB Site, but would refer you to the BBB should you have
  any questions or need assistance with your next steps. We wish you the best of luck as you
  pursue resolution with appropriate parties.
  
  Thank you.    

  
  

  Customer Answer

  Date: 04/19/2023

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19952729, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  R****** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found out thru my current charge card processor that this company was signing people up for their services without their knowledge and withdrawing $240 out of the checking account. I have been trying to cancel their services for the last month and get my $240 back with little luck. These people are terrible to deal with and they run you around in circles.

  

  Business Response

  Date: 03/31/2023

  Greetings,
   
  Thank you for the opportunity to address your concerns. Our records indicate your 
  account was successfully closed effective as of March 29, 2023, and as a courtesy, a
  refund in the amount of $240.00 was issued via ach on March 28, 2023, a second
  refund was submitted accidentally on March 30, 2023, also via ach and could not
  be cancelled in our system. Our system indicates the second refund has not 
  been funded yet. 
  
  *If both refunds are funded by next week, one refund will be withdrawn via ach.  
  
  Please kindly contact the agent office regarding the call tag for the equipment.  
  
  We apologize for any inconvenience.
  
  Thank you.   

  Customer Answer

  Date: 04/06/2023

  
  
  
  
  I am rejecting this response because:

  I spoke to a very nice gentleman yesterday from the PaySafe group and yes the $240 was credited back into our account however, I am waiting for a credit of $372 for a charge card machine I did not order or authorize. With my account being closed with them they tried to pull $761.16 out of my checking account, thankfully the bank had a stop on it. The gentleman I spoke to said that we would be getting a check in the amount of $372 in the mail and once that is received and clears I will accept the resolution from PaySafe.
  

  
  
  
  
  Regards,
  
  
  
  S**** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 04/10/2023

  Greetings,  
  
  Thank you for the opportunity to address your concerns. Our records indicate that a member
  of our team contacted you directly and the issues described in your complaint have been resolved. 
  Thank you for confirming you have received a $240.00 refund deposit. As a courtesy we have waived
  the Collection balance of $761.16 representing the March month end fees. As for the equipment fee
  of $372.00 a refund will be issued via check. Please kindly allow up to 30 days to receive the
  check.       
  
  We apologize for any inconvenience.  
  
  Thank you.  

  Customer Answer

  Date: 04/10/2023

  
  
  
  
  I am rejecting this response because:
  
  I have had so many empty promises from this company that I will reject any and all responses until the check arrives and clears my account. This has been a nightmare to deal with and I do not trust any of the parties involved.
  
  Regards,
  
  
  
  S**** *******