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Business Profile

Artificial Turfs

George's Lawnmower Shop

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:11/10/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September I dropped off my pressure washer and quad to be repaired. They would not start. ****** only gave me a ticket stub and said it would be done in a week, a month later after numerous attempts by phone, he said he was waiting for parts. And I paid him $160 to fix them both. 2 weeks later after 4 visits to the shop, I went in and he brings my pressure washer out without the hose hooked up. And proceeded to pick the pressure washer up and put it in my truck. And brought the hose and put it in my truck. Again he told me he was waiting for parts for quad. When I got home I was looking at my pressure washer and the arm that holds the hose was brokenoff.so since it was late, I returned the pressure washer back the next day. He/****** knew it was broken and I told him to just secure it so the hose would stay on.he said he would ***** a new part. And told me that he was going to replace the carburetor on the quad for free. 2 more weeks went by I finally pick up the quad and it leaks gas like a sive. I returned the quad and we are in November and he told me they would both be ready 2 weeks ago. I really don't want to waste my gas to hear him give me another excuse. He tried to give me back my pressure washer but this time I told him to start it which he did and there was no pressure .he told me he would rebuild the pump and not charge me since I paid him already. I had also taken a chainsaw and weed eater to be tuned up and fix the string part .. which I need to take back because the string part will not come apart/ unable to pull weed ****** plastic string out. Please help. ** *************************** ************

George's Lawnmower Shop is NOT a BBB Accredited Business.

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