Complaints

This profile includes complaints for Closet World's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Closet World

  3860 Capitol Ave Whittier, CA 90601-1733

  
• 

  Closet World

  20466 Corsair Blvd Hayward, CA 94545-1004

  
• 

  Closet World

  2460 Ash St Unit A Vista, CA 92081-8424

  
• 

  Closet World

  6680 Surrey St Las Vegas, NV 89119-3928

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Client #: ******** We used Closet World (CW) as their designer *********** ***************************** spent ~10 hours to best design custom cabinet placement in my garage (and asking all installation questions), including specifics location (flushed against the walls), material, hardware, soft close hinges/glides, drawers, shelves, size, height, depth, width, etc for each cabinet/location.I was assured by Mo that the build out will be per the drawings as agreed (including the install timing). He fully understood my requirements. Order was $15K, deposit $7.5K & install date was agreed to Nov. 10 & 11.It was made 100% clear to me this will be completed on time to minimize disruption to our in-home daycare service.Nov. 10, CW installer Luis came and was aggressive in his tone and rude. The installer did not install the cabinets per approved designs thus impacting the purpose of "custom cabinets", and not flushing against wall.I called & texted Mo however, did not reply or returned call to discuss.Nov. 11, the same installer came for wall C.It was obvious they had no respect for my cabinets as they stepped all over them with their dirty shoes, scraping the finish.At 5pm the installers abruptly left without finishing the cabinets and leaving trash, sharp objects (screws, wood chips), debris, packaging, screws on the floor, and damaging my epoxy floor.I immediately called & texted supvr Diego and he did not answer or reply to my texts.As I thoroughly inspected what was left behind, I was in shocked, the NEW cabinets were damaged, dent, dings, deep scratches, wood cracking, chipping, and peeling, fading & blemishes, markings all over the cabinets.With this condition and outcome AND the fact the cabinets are not being installed as per agreed design, I cannot continue with CW, this needs to CANCEL since this purchase and product and service is not as described for what I was told and paid for.On Nov.11, CW charged the $7.5K balance eventhough project is still incomplete.
  

  Business Response

  Date: 01/18/2023

  Business Response /* (1000, 6, 2022/11/23) */
  Our district manager ****** is working with client to resolve issues: Client does have all material in his home and has also done a charge back for entire cost of the contract. We are reaching out again today to try and resolve
  
  
  Consumer Response /* (3000, 9, 2022/11/28) */
  The business has not reached out to me and is grossly providing inaccurate information.
  No on has reached out to me. Instead, I have been trying to reach out the CW designer this whole time. Also, I do not have ALL THE MATERIALS. The business needs to read my claim and statement. They need to come pick up the damaged installed cabinet frame from Wall C, There is nothing on Wall A and B since they cannot install per designed. Not to mention, the damaged cabinet frame they installed per my claim statement.
  
  
  Business Response /* (4000, 12, 2022/12/02) */
  Our manager will reach to client to resolve issues so we can move forward and complete installation
  
  
  Consumer Response /* (4200, 15, 2022/12/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  No, I don't accept the business's response here!
  
  I want a FULL Refund AND Removal of damaged installed cabinets from my garage now! This business is grossly miscommunicating with me and BBB. Internally, they don't know what is happening. Their district manager "******" called me on Wednesday and said he understands the situation, and will process a FULL REFUND to resolve this and schedule someone to come and uninstall the cabinets from my garage. As of Friday, Dec. 2, I am still waiting for them to cancel the contract, process the refund, and pick up the damaged installed cabinets.
  
  More so, My credit card company shared additional information with me.
  Closet World ************ ****** my signature on the delivery receipt document. I plan to file charges under Penal Code *** ** (California Law)
  I did not sign any document because NONTHING WAS COMPLETED AS PER AGREEMENT AND DESIGN SPECS!
  
  This is fraudulent forged signature done by Closet World. I don't sign that way, nor did I initial anything at the time when installers came.
  Compare against my signature on the design contract. Luis the installer who appears to has fraudulently filled it out and Closet World have committed a felony by signing without any authority.
  
  I would never sign anything when knowing that the product was never installed per design and good & services not installed and delivered as new condition. Also, left my garage with trash, debris, and damaged wooden shelves.
  
  
  Consumer Response /* (4200, 21, 2022/12/05) */
  Hi,
  
  Why was this closed? The issue is still pending.
  
  Please reopen this case.
  
  Thanks,
  -**. ***
  
  
  Business Response /* (4000, 25, 2023/01/03) */
  money was refunded and account was cancelled

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/22/2022 I gave a down payment to Closet World for mirrored closet doors for two bedrooms. The design expert ******* ***** gave me the option to have my order put on PENDING status. She informed me it was like putting my order on ******** Because I was choosing to use this option,********** informed me I would have to pay half of the purchase price before my order would be submitted for construction. Until that occurred my order would stay in "PENDING" status. She explained the "Three Day Right to Cancel" would not apply to my order because it would be in PENDING status. I was told I could pay as little or as much as I wanted at any given time until half of the purchase price was rendered. Then my order would be submitted for construction. Due to unforeseen circumstances, I informed Closet World on 11/14/2022 I needed to cancel this order. I was instructed to email the Three Day Right to Cancel Notice from the packet. I did so on 11/14/2022 at 4:50 p.m. At 5:43 pm a person named ******** ******* emailed me back stating I could not cancel this order because I was well past the three days required to cancel and to call him if I had questions. I immediately emailed him back informing him I had the understanding this policy did not apply to my order since it was Pending status. I have tried to contact ************ ******* ******* ******* ***** by phone as instructed several times to no avail. I would appreciate it if the BBB would intervene on my behalf. I am not trying to get out of the contract on a whim. I have a financial situation that is requiring me to come up with a great deal of money. I need my down payment back. Please help me.

  Business Response

  Date: 11/28/2022

  Business Response /* (1000, 5, 2022/11/18) */
  The client has 3 days to cancel and receive a refund. this is clearly marked on bottom right corner of contract which client also initialed.The 3 day right is the same if the client goes into pending or receives an installation date. The contract can stay in pending until client is ready but unfortunately we can not cancel the contract
  
  
  Consumer Response /* (3000, 7, 2022/11/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept this response because I was told the three day cancel notification would not apply to my contract. My contract would be pending until half of the purchase price was paid. Then and only then would my order be submitted for construction. Since none of this happened why can't I get my money back? I am a senior citizen on a fixed income. Situations happen where you cannot follow through with a promise. There are exceptions to every rule. This is an exception, and this company is showing no compassion ********** for my plight. Shame on them for stealing money from a senior citizen.
  
  
  Business Response /* (4000, 9, 2022/11/23) */
  We have called * spoke to client and as a customer service gesture we will cancel the contract. The funds have already been reversed back to our client
  
  
  Consumer Response /* (2000, 11, 2022/11/25) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I do accept the response Costco World submitted. But as of 11/25/2022 the funds have not been received. Maybe because of the Thanksgiving holiday crediting my account is slow.

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Closet world took three visits to get our project right. We were very patient. I noticed there is a gap between drawers and one drawers doesn't pull out smoothly . I called literally less than 24 hrs to see is someone can take a look and fix issue. The gentleman told me I should have had the installer take a look yesterday when he was there. I told him he took most of the day doing our garage and just spent 10 min on our downstairs closet (where there is an issue) and basically found any drawer from his truck that he could jam in. The gentleman on phone said I have to pay **** To have someone come take a look. When I argued that I've never heard of such a thing he then said he can drop price to *** and then **** I was in complete shock that we spent all this money and were so Patient with install and all the while , when I noticed in less than 24 hrs an issue -they want me to Pay a fee to come fix what is their mistake.

  Business Response

  Date: 11/15/2022

  Business Response /* (1000, 5, 2022/11/10) */
  we do sincerely apologize for the inconvenience of how you were treated. i do show that we are going to address your issue on the same day as your next installation. We will address the manager that spoke to you so it will not happen again.
  
  
  Consumer Response /* (2000, 7, 2022/11/14) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Thank you for making this matter right. Even though we are paying for another service from closet world (ordered a closet door for my sons room). I spoke to our designer about this matter and she was kind enough to pass this message along and have the issue taken care of . If it wasn't for us buying more from closet world and having an upcoming installation date, I wonder if the netter would have been taken care of so quickly. However I do appreciate you making it right and speaking to any manager or persons that answer calls to not have this policy of paying 175$ to come out. Thank you and I do accept your response

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave a deposit of **** for installation. I was unable to keep the date. I ended up canceling and requesting refund. Beginning October I requested refund and emailed a ************** cancellation per **** (rep). **** confirmed receipt. I explained original form of payment (bank card) was no longer active and to be sure to contact me to verify how refund would be issued. No returned calls. I attempted five other times to reach out and get an update with no solution or reply from management. I spoke with ****, *****, ******, ******** and ********** All say they're are escalating to mgmt. there's no direct contact to mgmt. they are extremely rude, hang up on me, even a verbal ************** Totally *************** They say they issued refund on Oct 5 with no answer of how it was refunded. They owe me **** it's now ** days later

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 5, 2022/10/24) */
  contract was cancelled on 10/5 a refund in the amount of ******* was issued back to same card on file ending in **** confirmation # XXXXXX. If customer no longer has that card they need to contact their credit card company to get the funds transferred to new card or a refund check issued

• Initial Complaint

  Date:10/19/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/21/2022 representative from Closet World measured and provided design plan for wall system. At this time initial deposit was made and date scheduled for installation on August 10, 2022. At that time two installers arrived and measured same area again and advised that the materials were not accurate per previous sales persons measurements. Another associate was called and concurred that measurements were incorrect. After several hours of measuring the installers left and scheduled another date. Nothing was installed on this date and my credit card was charged the next installment and then the final payment without any installation. On ********* another installer returned again with incorrect materials and could not install anything. Installers on both occasions had called office and spoke with their supervisor (*****)who was very rude to them and then talked to me personally and was very **** and ********* to me. He ******** that I made wrong measurements. I asked him to cancel this project as I did not feel comfortable with the way I was being treated or the way the installers were being treated by their supervisor. Another date was scheduled *********** and new installers sent and they brought in a piece of the project and noted that subsequent pieces were again measured wrong and would not fit. I have nothing installed and Closet World has charged my credit card and refuses to refund my money. I have had several conversations with closet world representatives ****** ***** ******, ***** ********* and after several attempts of measuring and inability to make a complete and satisfactory installation, they still refuse to return my money. This is unacceptable business practice.

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/10/21) */
  This contract has been cancelled and deposit will be refunded today and should reflect on clients account within 48 business hours.
  
  
  Consumer Response /* (2000, 7, 2022/10/21) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I appreciate the prompt response to this complaint and look forward to receiving confirmation from my bank that a full refund has been processed.

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 6th I had a designer come to my home and take measurements for a closet and laundry room project at my new home in *******. On September 6th they took a payment and then again on September 13th they took the rest of the money for the deposit on my project. Then I was given an install date of October 14th and even had the designer come back to my house to finalize the designs because something on them was supposedly not clear. Well everything seemed to be going fine and then on October 10th ******** ******* gave a call and sent me an email letting me know that my project has been delayed. His words were "We will be in touch with you for a new installation date." Well here we are 8 days later with zero response from the company... no calls, no emails and I have left several messages with them.

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 5, 2022/10/24) */
  we have called & spoke to client contract has been cancelled and funds will be release back to our client

• Initial Complaint

  Date:10/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 29, 2022, I received an estimate for a custom closet to be installed on June 14, 2022. On June 16, 2022 I received a call because the payment for the remainder of the price would not go through. I received 6 calls about the returned payment and no one could tell me why my closet was not installed. When a manager called me on June 29 I explained that my closet was scheduled to be installed on June 14 but he told me they had moved it back to July 14. He then said he would call me back. Not only did I NEVER get a call back, I emailed the cancellation form on June 29, 2022 with absolutely NO response...EVER. In August, I got a sales call and gave them the business. She told me that they will NEVER respond to you, that s what they do. (She gave me another email address but I misplaced the post it.) On August 30, I emailed inquiring about the refund. I did not get a reply. On October 3, 2022, I called the call center and the rep told me that all she could do is let a manger know and they will call me back. She couldn't tell me what the ACTUAL refund process was, she was EXTREMELY **** AND ******* GAVE HER NAME.
  I want a full refund and interest for each day they have played games keeping my money. I am sure they charge a restocking fee for a waste of materials. I am sure they charge a fee for non-payment or late payments. I am sure that if a customer keeps a product and does not pay, they will make every legal attempt to get their money and charge the cost to me. If I can not hold "Product without payment" then they can't hold "Payment WITHOUT PRODUCT. Based on all these reviews they are lying about installation costs and time when they give you an estimate. Fake calls to get imaginary discounts, sloppy work and service that costs you more. THIS IS A CLASS ACTION LAWSUIT WAITING TO HAPPEN!!!!!

  Business Response

  Date: 11/01/2022

  Business Response /* (1000, 8, 2022/10/21) */
  This is a cancelled contract and funds were reversed om 10/4 confirmation # XXXXXX i do apologize for the inconvenience we may have caused our client

• Initial Complaint

  Date:10/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had an appointment with a closet world consultant on February 2022. He came to explain what they do, what their products are. He came back again March 06, 2022 and gave us the proposed plan for our walk in closet and asked for the *** deposit which we complied. We gave him a check for ******** and another check for ********* client/ order number XXXXX. Our walk in closet is huge . He then called closet world in front of us and made an appointment. It was agreed upon both parties that they will install our closet on April 15, 2022. The day came, the guy from closet world showed up, my husband was with him. He went to look at the project then after about 10 minutes, he said he didn't have the right materials. He called his boss and he then told my husband they will have to do another installation date since he didn't have the right materials.
  So , this started our nightmare. We have been calling closet world weekly to follow. Only the **** customer service ladies has answered and they all have a standard answer " the managers are all in a meeting. They will call you back." I have sent the notice of cancellation on May 05, 2022 and never have I heard from them. I have spoken to a **** (XXX-XXX-XXXX) and still this got me nowhere. It's already October 2022. And here we are still waiting.
  Please help us resolve the issue. My closet has been done by my husband, he is in ******************** ******************************************************************************** and I just keep crying over the deposit. This is my hard earned money. I did overtime during the pandemic just to get my dream closet and this happened! How could a big company be so heartless and just ignore customers? Our consultant ******, has since left the company as well and felt so embarrassed that he was part of this shenanigan. He told us he has a few customers with same case like ours.
  Please, please help us.
  Thank you very much and we hope we get a resolution through your help.

  Business Response

  Date: 10/19/2022

  Business Response /* (1000, 5, 2022/10/05) */
  we have called & spoke to our client and contract will be cancelled and refund will be issued to our client
  
  
  Consumer Response /* (2000, 11, 2022/10/18) */
  Hi,
  I didn't reply initially because I wanted to make sure I get the promised refund.
  Today, I received the check.
  Thank you so much.
  You do good work. Thank you for advocating for the consumers. May your tribe increase.
  
  ******

• Initial Complaint

  Date:09/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to get 4 closets installed by Closet World - 2 closets in our garage on 9/29/2022 and the other 2 in our bedroom on 9/30/2022. The "Home Improvement Contract" was signed on 9/06/2022 after the designer came by to custom design our closets. The contract price is ******* and the down payment was ****** My client # is **********
  
  Yesterday on 9/29 our GC discovered a water mold in one of our garage walls. So the installation guys installed only 1 closet and did not install the other 1 closet due to the mold on wall, which was fine.
  Then today on 9/30 (2 bedroom closets were supposed to be installed), the installation guys came in at 2pm, and they said they cant finish today because they get off work at 5pm. They offered to connect us to the manager (******) to resolve the problem, and the manager refused to talk to us because he is on lunch break. He said he would call back after lunch so I waited until 4:30pm and decided I need to call before they close at 5pm. ****** said this is all my fault because I had water damage on my garage wall. I tried telling him that those are 2 completely unrelated issues but he kept cutting me off saying "No, it's the same page. Same issue." They were supposed to finish 4 closets in 2 days, and they finished 1. They should have finished 3 due to my mold issue since that only affected 1 closet. He also said the reason he didn't call back is because their scheduling time is from 9:30am-11am, so he said it is my fault I didn't call at that time. When the installation guys said they're leaving around 5pm, neither of the 2 bedroom closets were installed. I have plans with the ** to work on the bedroom so this completely messes up our schedule. ****** didn't pick up the installation guys' call so I was connected to ****** another manager. Both ***** and ****** were ***** ******* me off and ******** and said it's all my fault. Wasted my time, my ***** time, and was completely **** as a cherry on top of the 3 unfinished closets.

  Business Response

  Date: 10/20/2022

  Business Response /* (1000, 5, 2022/10/05) */
  First i would like to apologize for the inconvenience of the closets not being installed in a timely matter and for the way the client was treated. we are set for today 10/5 and 10/12 to finish installation

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with Closet World after a designer came out to our house. We showed them exactly what we wanted that we had already designed with another company that included cabinet doors, hinges and handles. The initial mock up was wrong depth so call back designer named ******* and asked to go from **** to ***** He told us this would be impossible if we wanted doors so we settled in middle at 16" depth so we could still get our doors and we also asked for mid to upper grade quality of wood. I spoke with the installation schedulers and they insured me they could install even when I was out of town. I had my mom watch over the project which was installed on 9/9/2022. Installers told her they were done and she was shocked as it was so quick. She then questioned them as to where the doors were and they said there were not any. In addition the system is flimsy and bowing at one side and not properly attached to the wall. The system they installed is a closet system not a storage system which we requested. Therefore not able to hold much weight. In addition they drilled the system through an interior wall and damaged a pocket door we just had installed which was brand new. Now the pocket door no longer opens and closes correctly. There are other areas where the poor craftsmanship can be seen. This system is a rip off for ***** plus they damaged our new construction that we now have to get repaired. We could have built this ourselves for less than half the price and should have. I called the company several times and keep getting the run around without any solution to help fix or address the issues.
  
  Here is a video of the damage they did when installing the system. This is hosted on dropbox for your viewing > *********************************************************************

  Business Response

  Date: 11/15/2022

  Business Response /* (1000, 8, 2022/10/05) */
  Contract was installed 100% per contract that the client signed. We will have a manager reach out to client to address the issues and discuss any damage that was done
  
  
  Consumer Response /* (3000, 10, 2022/10/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I disagree with their response as on the contract copy I received. The contract I received shows that we should have ****** edge panels, shelves and half overlay flat face doors and drawers We did not get the doors. And damage was done. Their contacts are very misleading. I also have called a couple times and no manager has ever reached back out to me when I was told they would.
  
  
  Business Response /* (4000, 14, 2022/11/01) */
  i have sent a message to our manager to reach out to our client & discuss any new issues they are having with closet