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Business Profile

Cabinets

Closet World
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Closet World's headquarters and its corporate-owned locations. To view all corporate locations, see

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Closet World has 4 locations, listed below.

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    Customer Review Ratings

    3.64

    Average of 182 Customer Reviews

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    Review Details

    • Ed D

      Date: 08/29/2024

      Ed D

      Date: 08/29/2024

      I really try to be objective when posting a review because I myself like to be truthful & fair. ******* came out & was punctual, Professional & very pleasant to speak with during her visit. We decided to hire them to perform closet shelving in our MBRM ******************************** room. Per the plan installers omitted paneling at the bottom of the closet space per *******, minor mistake. 2nd, ******* miscalculated measurements in the laundry room for access to the vent/gas line for the dryer. This error offset our cabinets above our machines. 3rd, a revisit would be necessary to make these corrections We had asked for installers to call us when in route & or if late! On the return date 8/29, neither happened. We called & spoke with/****** who apologized because they were supposed to be here between 1-3pm & he said they would be here before 4pm. Again no calls in ************ are late. It is now 4:15 pm. Not happy. :o(

      Closet World

      Date: 09/16/2024

      Hello,Thank you for taking the time to provide your detailed feedback. We sincerely apologize for the concerns you encountered during your project and for the lack of communication regarding scheduling. This is not the level of service we strive for, and we apologize that our services did not meet your expectations. Your feedback will be shared with our team to ensure improvements are made, and well work to prevent this from happening again in the future. We see that our team has reached out to address your concern and the resolution was reached. If you need further assistance, please dont hesitate to reach out directly to **************************************** Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.

    • Ricardo L

      Date: 08/28/2024

      Ricardo L

      Date: 08/28/2024

      My consultant ******* arrived on time and afforded me the type of professional courtesy I had desired in all phases of design, budget and thorough contract comprehension that enabled me to confidently decide which design to pursue and move my project forward seamlessly. I am very appreciative for Deziraes attention to detail with regard to specific design attributes I considered.

      Closet World

      Date: 09/16/2024

      Hello, Thank you for sharing your experience! Were delighted to hear that ******* provided the level of professionalism and courtesy you were looking for, guiding you through the design, budget, and contract phases with clarity. We are delighted to hear her attention to detail and thoughtful approach made a positive impact on your project. We strive to provide the best service for all home organization needs, and it is always rewarding to receive feedback that reflects our efforts. If you need any further assistance or have additional questions, do not hesitate to reach out. We look forward to working with you again on future home organization projects.

    • Julie J

      Date: 08/26/2024

      Julie J

      Date: 08/26/2024

      Closest World produced everything they promised. I'm very pleased with the ****** Bed from start to finish

      Closet World

      Date: 09/16/2024

      Hello,Thank you so much for your 5-star review! We are delighted to hear that you had an excellent experience with Closet World and that we delivered on everything we promised. Its wonderful to know that you are very pleased with your new ****** bed and that the entire process, from start to finish, met your expectations.Providing high-quality products and exceptional service is our top priority, and your positive feedback reinforces our commitment to ensuring a great experience for our customers. If you have any questions or future home organization projects, please dont hesitate to reach out. We appreciate your kind words and look forward to the opportunity to work with you again.

    • Bryan S

      Date: 08/21/2024

      Bryan S

      Date: 08/21/2024

      The installer that came out was great and completed the job quickly and with quality.

      Closet World

      Date: 09/16/2024

      Hello, Thank you for sharing your feedback with us! We are delighted to hear that the installer provided you with excellent service, completing the job both quickly and with the quality you expected. Our team is dedicated to delivering prompt, professional work with great attention to detail, and its gratifying to know that your experience reflected our commitment to high standards.We truly value your satisfaction and strive to ensure that each project meets our clients needs. Your kind words about the quality of our service are greatly appreciated and serve as a reminder of why we take pride in what we do. If you have any questions, please do not hesitate to reach out. Thank you once again for choosing Closet World, and we look forward to working with you again in the future.

    • Lea Y

      Date: 08/16/2024

      Lea Y

      Date: 08/16/2024

      I didn't expect it to come to this, but the issue with Closet World has turned out to be far worse than we anticipated. We initially considered California Closets but chose Closet World because it was more affordable, and my husband had a great experience with their service when they installed a closet at his mom's home 10 years ago. Everything seemed fine until the installer did a poor job and was missing parts. What followed was a 2-5 month ordeal, with another installer having to come out to fix the mess. At one point, an installer even left a larger hole where the handles were supposed to gocompletely unacceptable. How do you not know how to install a handle on a drawer? It wasn't even a big closet. It was ridiculous.The manager at the time, ******, apologized repeatedly. I sent emails and photos of the issues and requested a credit or discount. However, ****** left the company in December, and a new manager, *******, took over. When everything was finally fixed in January, ******* failed to address any of my concerns and even claimed he couldn't access ******'s emails, which should have been transferred in the *** system. I spoke with him today, and he told me he couldnt request a discount because it was 8 months later. This level of service is unacceptable, especially from a company of this size. After all the time I had to take off work to deal with these issues, a discount is the least they could offer.I wish we can leave pictures and videos on this site. Here is an email I sent back in October 2023. This was just the beginning and mind you they had many different installers come and fix the problems until January:In The master bedroom's cabinet- here are the following issues that need to be addressed:1. The left side of the cabinet has a gap and a trim piece needs to be installed to cover the gap. I already addressed this issue from the first time he came and did the install and this was not fixed this time around.it kept going...

      Closet World

      Date: 09/16/2024

      Hello, We deeply regret the frustration and disappointment youve experienced with Closet World and apologize that the service did not meet your expectations. Your concerns are not the level of service we aim to provide, and we sincerely apologize for the delays, installation, and lack of communication throughout your project. Your time and patience are important, and we understand the impact this has had on your overall experience. We see that our team has tried to reach out to address your concern but was unable to get in contact with you over the phone. If theres anything further we can do, please do not hesitate to reach out to **************************************** We truly apologize for your experience and thank you for taking the time to share your feedback.

    • Danny G

      Date: 08/12/2024

      Danny G

      Date: 08/12/2024

      Sales **** ******* was very helpful, knowledgeable and friendly in helping me design my closet. Price seemed fair and reasonable. ***

      Closet World

      Date: 09/16/2024

      Hello, Thank you so much for your 5-star review! We are thrilled to hear that you had a wonderful experience working with ******. Her helpfulness, knowledge, and friendly approach are qualities we highly value, and were glad she was able to assist you in designing your closet.Its great to know that you found the pricing fair and reasonable, as we strive to provide both excellent service and value to our customers. Your feedback means a lot to us, and we appreciate you taking the time to share your positive experience.If you have any questions, please don't hesitate to reach out. Thank you again for choosing Closet World, and we look forward to the opportunity to work with you again.

    • Bryan S

      Date: 08/09/2024

      Bryan S

      Date: 08/09/2024

      Only reason it's not a 1 star is because the worker who did the job was great. But I never do reviews, let alone a bad one, but my experience warrants one. Met with the designer on 7/8 and received the quote and the layout I wanted and decided to move forward. First available date was 7/23. A week before our install date I get a text saying that the job was put on pause due to a design issue. I coordinate with the designer to figure out what's going on and she then fixes it and says they will honor the original install date. Fast forward to 7/22, the day before the install date, and I get a call to schedule the install. They said they had to pull off my job due to the design issue and now needs to be rescheduled. I ask to talk to a supervisor and they say they don't have one for my file until the install date is scheduled and to expect a call to go over it. Never received a call. I took the day off work already on 7/23 and now needed to take a second day off. You are warned.

      Closet World

      Date: 09/16/2024

      Hello,Thank you for taking the time to communicate your concerns with us. We are pleased to hear that the issue has been resolved to your satisfaction. Your feedback is important to us, and we greatly appreciate your patience and understanding as we worked to address the matter. We also want to thank you for your positive feedback regarding the installer. We are glad to hear that the job was completed quickly and with high quality, reflecting the level of service we strive to provide.At Closet World, our goal is to provide a positive experience for all of our customers, and we value the opportunity to make things right. If you have any questions, please do not hesitate to reach out to us ****************************************

    • cocomokidd

      Date: 08/07/2024

      cocomokidd

      Date: 08/07/2024

      On May 5, 2024, a sales **** whose name does not appear anywhere on the contract, came to my home and **** up plans for a closet system. I told her I was indeed going to give them the job at which point she told me there was a deposit required. The contract price was $5032.00, the deposit $1006.00 and balance due would be $5032.00. They would only take my debit card, no check. I was told that I could call when I was ready to have the work done and schedule it. The time finally came on August 5th, and I called to schedule installation. After being switched around to a couple of people, I was told by the scheduler I spoke with that before they could schedule the work, I would have to pay 40%. I almost fell over. I told her I have never heard of such a thing and certainly wasn't told this by the sales **** *** I k*** why. I believe she intentionally didn't tell me. I am a senior citizen and am not so stupid that I would pay for a job before the work was even done. I asked to speak with the person highest in authority there (**************), and of course she wasn't there so they were going to connect me to another sales manager whose name I believe was ******. She was on the phone so I was asked for my number and told she would return my call. That was two days ago, I'm still waiting for my phone to ring. I would like a full refund of my deposit so I can call a reputable company to install a closet system. After reading the reviews, which I should have done prior to calling Closet World, I realize there is some kind of scam going on, I was floored by the number of complaints and what those complaints were..... It truly borders and perhaps crosses the border of elder abuse.

      Closet World

      Date: 09/16/2024

      Hello,We apologize for your experience and any inconvenience you encountered. We understand your concerns and regret that our services did not meet your expectations. We recognize how important clear communication is and we will be addressing your concerns with our team to ensure that such issues do not occur in the future. Your feedback is invaluable and we want to ensure that no customer is left feeling misled with their project. Please know that we take your concerns very seriously and see that our management team has reached you regarding your inquiry. Please feel free to contact *************************************** for any other questions or concerns. Thank you for bringing this to our attention, and were truly sorry for the inconvenience and frustration caused.

    • wayne g

      Date: 08/06/2024

      wayne g

      Date: 08/06/2024

      Horrible customer service,they cut into my ********************** wall uneven and left spaces all over and said they don't do moldings or trim to at least cover up their mistakes.Called a supervisor and he said it looks normal,and I asked for someone to come look at the work and was hung up on and no return call,stay clear of this overpriced company

      Closet World

      Date: 09/16/2024

      Hello,We sincerely apologize for the experience you've had and regret that our services did not meet your expectations. The issues you described are not reflective of the service standards we strive for. Your feedback will be shared with the appropriate teams to ensure this kind of experience is avoided in the future. We value your business and are committed to improving our services based on your valuable feedback. We see that our team has reached out to address your concern. Please feel free to reach out to *************************************** for any other questions or concerns. Thank you for bringing this to our attention and for sharing your feedback.

    • John D

      Date: 07/31/2024

      ***** was a great representative for the Closet World brand. She is very knowledgeable about the product, has great designs and a personality can work with. I look forward to our future meetings.

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