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Business Profile

Air Purification Systems

Alpine Air Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Purification Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/04/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Alpine air website -****************************************** we purchased - Order information [Order #****-5689] (October 12, 2024)349.00 + tax product price -**************************************************************************************** ***** original shipping ***** return item to fix after less than one month of purchase Alpine Air Products, Alpine Air AP300, claims to purify air by increasing ozone when in fact using the O3 function on the purifier caused a gas/smoke like effect, with a bad odor, that caused me to have difficulty breathing/tightness in my chest until I turned it off and opened windows. This occurred today, 12/1/24 at approximately 9AM. Upon further research, I discovered the below article and learned that the product is not recommended to purify or clean air. *** report. - ******************************************************************************************************

    Business Response

    Date: 12/04/2024

    Hello,

    This product using technology, which approved by ********************* almost 50 years ago. It was  sold around 100 million units using this technology and most of the customers likes this product very much. Every single person has a different reaction on ozone production, that why in modern purifiers, like AP300 have ozone production as an option. Ozone can be used for a limited time to remove any kind of smell, bad odor e.t.d. Even without odor purifier still cleaning the air, using negative ions technology, which  help you to reduces dust, dust mites, pet dander, pollen, or any other pollutant. 

    There is nothing wrong with this product, it just not a 100% customers likes it, but that applies to many types of products.

          Best regards, Alpine Air.

    Customer Answer

    Date: 12/08/2024

     
    Complaint: 22624044

    I am rejecting this response because:

    The company states they rely on 50+ year old data and does not acknowledge the newest research that demonstrates ozone creation is harmful to one's health. Their product cannot even be sold in **********, where it is manufactured: ****************************************************************************************************************************************************************************************************************************.

    Existing ground level ozone, and creating it, is harmful to one's health and I experienced ******************* upon turning on the Alpine O3 generator such as what is described here: 

    **********************************************************************



    Sincerely,

    ***** ******

Alpine Air Products is NOT a BBB Accredited Business.

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