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Business Profile

Computer Hardware

Tekniton

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for Tekniton's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tekniton has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Tekniton

      3900 Prospect Ave Ste F Yorba Linda, CA 92886-1747

    • Tekniton

      9189 Chesapeake Dr San Diego, CA 92123

    • Tekniton

      14270 Wicks Blvd San Leandro, CA 94577

    • Tekniton

      1220 6th St Ste B Modesto, CA 95354-2263

    • Tekniton

      2331 Crownpoint Executive Dr Ste C Charlotte, NC 28227-7749

    Customer Complaints Summary

    • 27 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tekniton came out to do a warranty repair. They came back several times do to wrong parts being ordered. The refrigerator is still not working correctly the freezer temp goes on and off. Was told to contact them if it happens again they know what to repair. I have been trying to get a hold of them for the last two weeks.

    • Initial Complaint

      Date:02/26/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      02/25/2021 ******* sent Tekniton washer repair technician ****** to fix model WA40J3000AW/A2. Washer thumps and bangs, during spin and chews up clothes. ****** wriggled barrel, said it was fine & refused to disassemble to repair support rods. ******* says recall was listed as completed. Machine was never repaired under warranty or recall. The only service call was the wriggling incident where ****** refused to do the repair. Tried numerous follow up calls to Tekniton until giving up over eye surgery priorities .Recently contacted ******* again to fix ********************** has recall to repair attachment top end support *** s *****, But they cite the Tekniton appointment as a completed recall repair.Tekniton should establish clarity with ******* that recall repair wasnt completed please?Would appreciate having recall repair on expensive washing machine. Thanks

    • Initial Complaint

      Date:01/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Appliance repair company assigned through Choice home warranty.Despite approval from the warranty company, they do not answer the telephone (7 calls on 8 Different days) nor move forward with the repairs

    • Initial Complaint

      Date:11/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is in reference to CHOICE Home Warranty claim #:254577047. I put in a claim on the dishwasher on 9-5-24. The technician from Tekniton came on 9-9-24, we paid the $75 charge, and he determined that he would need to order and replace 2 parts. He did not mention seeing pests on this visit. When the parts came in, the technician returned on 9-23-24. He went to replace the parts and said there were signs of roaches. He did not replace any parts. The dishwasher claim was denied because of a "***** infestation." I was unable to reach the technician for clarification, so I called and spoke to customer service representative ******** ********** later that day. They would not allow me to speak to the technician or provide the picture that the technician sent CHOICE Home Warranty.We have determined that there was not a ***** infestation, and I have contacted CHOICE and spoken to a case manager, but she refused to provide me with the picture that was sent by the technician, instead referring me back to contact Tekniton. ******** has still not responded to my emails I sent on September 25th and October 15th. At this point, I would still like them to provide me the picture as proof. If they cannot do this, I'd like a refund of the $75 technician fee that we paid to Tekniton.

    • Initial Complaint

      Date:11/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The technician visited three times: the first visit was to diagnose the issue with my oven temperature being off; the second time, he returned with a main board, which he thought would fix the problem. However, it turned out to be the wrong part and didnt resolve the temperature issue. On the third visit, he returned to try again, but after hours on the phone with ******* for assistance, he still couldn't get answers. After he spent over two hours at our home, we asked him to stop and requested a refund, minus the diagnostic charges. Ive called the office twice since then, but the managerwho is the only one authorized to make refund decisionshas not returned my calls. This has been the worst company to deal with.

    • Initial Complaint

      Date:07/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The first time they came out they repaired the wrong part, I had clearly told them it was not spinning. They replaced the drain pump, and it took more than a week then due to not having the parts. I didn't ask questions because I thought they knew what they were doing, so they told me after a few weeks that my washer was fixed. I used it and it still was not spinning, I called back and they said he replaced the drain pump. I told them that wasn't the issue, it did not spin. So they came back out and now my washer still isn't fixed. This has been going on since May, and I still can't use my washer.

    • Initial Complaint

      Date:05/10/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/26/23 Technician diagnose ******* Refrigerator not cooling. The compressor wasn't working as expected and they put colored dye into the unit. They ordered the parts needed. I attempted numerous times to contact the company by email and phone to follow up about the status of the parts and they went unanswered. 1/9/24 *********** came to replace the compressor. The technician didnt mention anything about the refrigerant or the dye he put in.The repair work was inadequate as the fridge began to experience the same issue shortly after. I never heard from the company and found out they were calling the wrong number and closed my case. Finally by the time I could get someone to speak to me 90 days had passed and the company said it was beyond their warranty even though I had reported it within the 90 days. When the technician he explained that it could not be fixed because the refrigerant was leaking, which he had suspected on 12/26/23. However, it was beyond the warranty now. The technician left my house without talking to me about the next steps, without me signing and agreeing to anything, and he left all the food out all over my kitchen, the glass shelf from the fridge was shattered all over the floor, there was refrigerant leaked all over the floor and all the food that was left out spoiled. his has put the health and safety of family at risk.After he left the fridge which was cooling was now not cooling at all and it was worse than before. I have made multiple attempts to contact management about this with no response. This lack of communication and accountability is unacceptable. I believe that Tekniton has failed to uphold the standards and quality of professionalism expected of a reputable business. I kindly request that BBB investigate this matter and take appropriate action to ensure that other consumers are not similarly affected. I would like this repair to be covered under warranty as I reported the issue on 12/26/23.

    • Initial Complaint

      Date:04/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This repair company gaslights you into thinking the repair appointment is for the "next day", not the actual day/time originally agreed to. This happened twice to me. On top of that, they call the day before or morning of and ask to switch the day/time. When I told them no, I can't, they say okay and keep the original day/time. Then they don't show up! When you call, they tell you that they stopped by and nobody was home and so they rescheduled to the next day.

    • Initial Complaint

      Date:11/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tekniton is a company contracted with ******* warranty service. This company had failed to deliver on any of its promises, refusing to push forward our warranty status to qualify for a refund, refusing to acknowledge an obviously faulty product, and failing to keep a schedule multiple times causing our family much distress.

    • Initial Complaint

      Date:10/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 2nd 2023 i paid ****** to have my dishwasher repaired due to it tripping my breaker. They misdiagnosed the issue and came out to my house over 6 times. On 8/16/2023 they recommended to replace the ********* and it was causing the breaker to trip. The assy vane sprays the water from the bottom. Ever since then my dishwasher no longer cleans from the bottom and still does not function properly. I contacted Technitok on 10/2/23 stating that my dishwasher is still not working correctly. They stated i would need to pay them again for their services. On my receipt it clearly states they warranty their repairs for 90 days. They are not honoring their warranty even though i brought their warranty to their attention. They will not come out unless i pay them again.

      Business Response

      Date: 10/05/2023

      Hello ****,
      Thank you for bringing this to our attention; please accept our apologies for the previous experience you mentioned.
      After receiving your inquiry the warranty status of your repair has been changed to cover additional repairs without payment.We hope this resolves the issue but please contact your local Tekniton branch at ************** if you have any further questions.
      Sincerely,
      Tekniton 

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