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Business Profile

Medical Business Administration

Medical Center Of Aurora, The

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Business Administration.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a different complaint from the first one , my insurance paid my emergency bill there and they continue to send me bills after they took the money from my insurance and still trying to charge me the full price

    Business Response

    Date: 07/06/2023

    I left a message for ************************** requesting a call back so that I can get additional information.

  • Initial Complaint

    Date:05/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The night of March 2rd I was admitted to The Medical Center of Aurora ER for a severe nosebleed (discharged after midnight on 3-3-2023). I warned the stuff that I was taking blood thinners and I was also tested for INR level and was told that my blood was like water. Despite that I was installed a standard fabric rhino rocket nose plug and I was told that I could leave immediately. They kicked me out so fast the administrator didnt even have a chance to charge the co-pay. I started bleeding through the plug in a car on the way back. I had to return to ER right after being discharged and got a more effective plastic balloon plug. I learned my ****** and waited for over an hour to make sure it stopped the blood flow. At that point I was charged $250 co-pay. Now the hospital is trying to charge me co-pay for the original service. So I am being charged twice to fix the original problem. The doctors knew that my blood does not clot and applied a solution that had little chance of working and did not wait even few minutes to see if it worked. To make me pay for the same service twice creates an artificial incentive for doctors to create unnecessary work for themselves to get paid more and punishes the patient for the doctors negligence and indifference. I unsuccessfully tried to dispute this bill with Medical ****************** at ************.

    Business Response

    Date: 05/11/2023

    We will work directly with the consumer on resolution. Someone will reach out today.

  • Initial Complaint

    Date:04/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 9 2023 I went in to get stitches removed and the nurse refused to do so , stated that she wont open a scab to remove the stitches and I made a complaint and she emailed to say well go somewhere else then and refused to run my insurance

    Business Response

    Date: 04/14/2023

    Made two phone attempts 04/14/23 to reach ****************. I left a message on my second attempt and provided my contact number. 

    Customer Answer

    Date: 04/14/2023

     
    Complaint: 19931849

    I am rejecting this response because:
    They are not making it right by an email telling me to go to another hospital and rejecting my insurance card for making a complaint and sending me a bill , charging me for a service that they did not provide
    Sincerely,

    *************************

    Business Response

    Date: 04/18/2023

    I left a message for **************** 04/17 @1220p and asked him to give me a call so I can get a better understanding as to what occurred. *************** did not return my call yesterday.

    04/18 I attempted to call *************** again at **** and he did not answer. I left another message, that included my contact information so I can ask a few clarifying questions. 

    Customer Answer

    Date: 04/19/2023

     
    Complaint: 19931849

    I am rejecting this response because:
    I was hatefully told I can go somewhere else and they would not process my insurance there and I call Hr and they hung up the phone and I left a message and the choose to black list me for making a  complaint, they refused to give me medication until I ask the doctor, they refused to take the stitches out my head and so on 
    Sincerely,

    *************************

Medical Center Of Aurora, The is NOT a BBB Accredited Business.

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