We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pizza

Marco's Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Marcos Pizza at 4:30pn February 7, 2024 and at 5:23 I got an email from Marcos Pizza saying that I received my order and I called them a minute after I received the email and lady answered the phone and she said give the driver about fifteen minutes because the driver just left and I said ok and I called Marcos pizza again at 5:55pm and I spoke to a lady and explained my situation to her and she said that she could give me a credit or a refund and I told her that I didnt plan on ever going back there and I asked for a refund and ended up passing out while I was on the phone and I went into cardiac arrest and I got shocked by my defibrillator and about ***** minutes later another lady called me and at that I was waiting for an ambulance to come and take me to the hospital and she said that the driver told her that she left the pizza in front unit 1 and she said that she checked my online order and it say unit ************************************************************************************************************************************************************* a refund because the refund should be issued within 24 hours or else they cant issue a refund so I got a credit I dont understand why they couldnt issue a refund and the 24 hours would be from February 7th to the 8th so they had time to issue one if they wanted to , and what is crazy is I was lied to by two different Marcos Pizza employees. I just want my money back

  • Initial Complaint

    Date:08/18/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've ordered from this place a few times and have always had issues. Today was the worst though. Today I ordered a pizza. It got marked delivered when it hadn't been. I called and the lady on the phone kept clicking her tongue and didn't seem to want to help. The pizza finally arrived and it wasn't what I ordered. Even though I ordered through the site they used GubHub. I went down there and went inside. The guy at the counter was busy so I called out asking for the boss since no one else even looked up. Another guy came up, I told them what happened and the guy passed me off to a girl. She called herself ****** but she didn't wear a name badge. She was rude from the start talking down to me and calling me rude because I yelled to get the attention. I did yell because, ************. She was rude to me the entire time. When they finally went to make it another guy called me a ******. I asked the girl if she would do anything and she shrugged and rolled her eyes. I overheard an employee call me a n***** I asked the girl if she was going to do anything. She first said she didn't hear him and then said that she was busy with someone else even though there was no one at the counter. I tried to tell her about the phone call but she ignored me. When she finally gave me my pizza she threatened to call the cops on me if I ever returned. The pizza also made me sick. When I went to check the review I posted I saw someone else posted a review saying they saw it happen. This location is at ***************************************************************.

    Customer Answer

    Date: 08/18/2023

    Hello, I was told this was thew location of the corporate office. I was trying to get the complaint sent to the corporate office. The address for the location this happened at is **************************************************************** 

Marco's Pizza is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.