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Business Profile

Security Guards

Aurora Metro Protection Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Guards.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted this security service for our company to provide security to our equipment yard on Friday, Saturday and Sundays and all holidays as we have had issues with theft of vehicles and catalytic convertors. We have been using this company since November of 2022 and they have always requested to be paid by credit card. As a very large corporation this is typically not how we do business and were working to try to get this vendor to fill out an application to pay through our purchasing system. We have been having issues with being able to verify that this vendor was actually on site during the requested times and they have still charged my credit card. We do have security cameras and after several times of not being able to identify that they were patrolling, we decided on 9/20/23 to end the relationship with the vendor and requested that they do not continue their services or bill us as they were paid in full as of that date. They replied back to my email with the acknowledgment that they would not continue, however on 9/25/23 they charged my credit card 3 separate charges of $1,272.00, $5,300.00 and $3,180.00. I notified them immediately that these charges were not incurred and should be reversed immediately and they responded back stating that their accounts were hacked and they were working to resolve the issue. This was the 3rd time they had charged a ****** company credit card inappropriately. I immediately cancelled the card and filed a claim with the credit card company stating the charges were not valid. I have not seen a credit or heard back from the company again regarding these charges. They have also done this to another ****** project for $3,000 and told that project they would refund them by check since February, however they have never sent a check or shown up to any meetings scheduled to deliver a check. We would like the charges credited immediately.

Aurora Metro Protection Services, LLC is NOT a BBB Accredited Business.

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