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Business Profile

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sovrn Holdings, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for sovrn Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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sovrn Holdings, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/04/2023

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear: Sovrn I am ****** San ***** registered affiliated with sovrn According to them letter they have terminated my account and privilege to be an affiliate with sovrn After several letters perhaps complaining about your system not being accurately registering neither allowing me to register sales after you send a letter saying that it has not register any sales..? You have decided to terminate my account instead to fix things around here ugh..? Not good for sales neither publishers all around the planet to hear this.Every time I have complained you have not answer all the questions I have ask..? I am not here to make enemies neither I am trying to make things complicated but you have choose your way Not registering clicks for review and revenue and not showing sales appropriately is consider a fraudulent activity So after two sale taking away from me and you only gave me an unacceptable answer and you have told me it has nothing to do with sovrn that it was..? ( cheapoair.. ) Now I am asking when and how are you going to allow me to have my revenue for $36.26.00 this is not about the sales it is about revenue ******** dollars, from the almost ***************************************************************************************************************************************************?

      Business Response

      Date: 06/06/2023

      Attached is a copy of Sovrn's ****** Services Agreement, which governs Sovrn's relationships with our customers. Sovrn believes that it complied with its contractual terms and conditions with respect to calculating and paying revenue, as well as terminating its relationship with, ****** San *****. We do not intend to take any further action on this complaint.

      Thank you,

      *********************
      General Counsel, Sovrn

      Customer Answer

      Date: 06/12/2023

       
      Complaint: 20017066

      I am rejecting this response because:

      I suggest to review all the *** files so you understand better the nature of my complain
      Now I am asking when and how are you going to allow me to have my revenue $36.26.00 American dollars, from the almost ******************************************************************************************************************************************************?
      What about the $36.26.00
      Thanks  

      Sincerely,

      ****** San *****

    sovrn Holdings, Inc. is NOT a BBB Accredited Business.

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