Pet Supplies
WUFInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate a pattern of consumer complaints filed against this business. Consumers primarily report concerns around delivery issues, customer service issues, and refund or exchange issues. Regarding delivery issues, consumers claim that the time frame given for receiving their orders was pushed back multiple times by the business eventually leading to the business failing to provide delivery updates at all and the consumers never receiving their orders. Consumers also state that they encounter difficulty when attempting to contact the business to request a refund or to check on the status of their order. Consumers state the business fails to return emails in a timely manner or even at all and has no phone number listed on their website. Lastly, consumers allege that the business refuses to provide refunds when requesting to cancel their order and some consumers allege the business responded that there are no funds currently available to provide them a refund.
BBB notified the business of this pattern on March 21, 2019 and is awaiting response.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.