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Business Profile

Seat Covers

US Car Seat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Seat Covers.

Complaints

This profile includes complaints for US Car Seat's headquarters and its corporate-owned locations. To view all corporate locations, see

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US Car Seat has 2 locations, listed below.

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    • US Car Seat

      1942 Broadway Ste 314C Boulder, CO 80302-5233

    • US Car Seat

      304 S Jones Blvd PMB 3587 Las Vegas, NV 89107-2623

    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a steering wheel cover from auto primez. The cost was about $40 dollars. I used it for 2 weeks. The issue is, the cover being a 3 piece set, the pieces started to slide making it dangerous ti steer. I reached out to auto primez and was offered a replacement. Ok, it accepted the replacement thinking it was a detail with the original piece. I had the same luck. The 3 piece set would slide from side to side making it dangerous to steer. I reached out again an demanded a full refund for the defected product. I was contacted by someone at auto primez. Their resolution was to added doubled sided tape or heat up the steering wheel cover with a hair dryer. Unacceptable, then their representative said I can only offer a 20% refund of your total purchase. I want a full refund!!!!

    • Initial Complaint

      Date:11/20/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased car seat covers from USA seat covers. They do not fit they are to big. **************** has told me I can return them for a full refund. The return address I was given is in ***** which will cost more to send back than the purchase price. They are telling me I can keep the merchandise and receive a 50% refund. I want a full refund and i dont want the seat covers they do not fit. I have also sent them photos. I dont believe in making customers keep bad products because of shipping costs. The address on the website says boulder ********.

    • Initial Complaint

      Date:10/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order thanked for order money was taken from account then told they could only hold order for two days it's paid for no tracking information just order number tried calling always busy haven't heard anything else.

    • Initial Complaint

      Date:09/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To bulky and don't fit right. Do not like them.

    • Initial Complaint

      Date:09/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order car mats from advertisement. Read many 1 star reviews and asked for order to be canceled. They instead rushed the shipping they said would take 3-5 days so they didnt have to cancel orders. Every review site. People complain about returning and say they have to ship to *****. High shipping cost. Only offered 50% Not a USA based company.

    • Initial Complaint

      Date:09/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order then found out it was coming from ***** and would not be delivered till April. Started doing some investigating and found the address on the website also has 250 other business with same address. asked for a refund but was told it was past their policy deadline to give refunds. it was only 2 days since I placed the order. If it is coming from ***** and won't be here till April they should be able to cancel the order and give a refund if it is a ligit company. I believe this is a scam. Why would they have the same address as 250 other business's?

    • Initial Complaint

      Date:07/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order car mats for two different vehicles. They came folded in a 12 square stuffed into a plastic grey bag. When we opened it it was severely creased and the material is not the same material advertised in their sell video. It is very cheap and faded. Its not even black, its a dark grey. I contacted them because I wanted to return them and they will not give me a return unless its damaged which the creases to me are damaged because they had them crammed into a small bag. They offered a 15% discount on future purchases, but no refund. I spent almost 300 dollars for both mat sets. I am completely dissatisfied and are beyond furious for the poor customer service I just want to give them back their items and get my hard earned money back. Please help

    • Initial Complaint

      Date:06/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 22 April 2024, I purchased vehicle floor mats for $169.00, from the named company, through their website, usaseatcover.com. Upon receiving their product and attempting to install them in my vehicle, I determined that they do not fit properly due to vehicle manufacturer floor pegs, which USASEATCOVER did not account for in its design of the specified products. I immediately attempted to contact the company by their customer support phone number(s), ********************** company phone number, **************, the first being always a busy signal, the second a constant ring no one answers. I also send multiple messages through the online customer support message system with no responses. I even used their customer support email, *********************************** also with no responses. Because no product receipt was included in the package, I could not send it back according to their online instructions and I have well surpassed their time-limit for returns. But because of them failing to provide the customer receipt with tge package, I only have my bank statement which proves the purchase. They refuse to respond to any correspondence and/or their customer support is completely non-existent, I cannot resolve this issue for a return and full refund. Please assist me with this fraudulent company taking advantage of U.S. citizens. Thank you.

    • Initial Complaint

      Date:06/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought car mats for my store that is advertised to be cut and made for my model and year of vehicle. The matts came in balled up and stretch and damage. I report it and the just kept trying to scam. Got pricing for return and it is 100 to 500 to ship while the cost is 174 for the mats. The cost to return is outages and when there is a US address that it can be sent to rather then oversea. Upload pic of what I hot and what they advertise

    • Initial Complaint

      Date:05/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received the purchased item on May 10, 2024. I contacted the vendor to inform them that I did not like what was purchased because it did not look like what was advertised on ********* I have requested a refund several times. There were no disclaimers listed on the ******** page. I have included my email correspondences.

    US Car Seat is NOT a BBB Accredited Business.

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