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Business Profile

Seat Covers

US Car Seat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Seat Covers.

Complaints

This profile includes complaints for US Car Seat's headquarters and its corporate-owned locations. To view all corporate locations, see

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US Car Seat has 2 locations, listed below.

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    • US Car Seat

      1942 Broadway Ste 314C Boulder, CO 80302-5233

    • US Car Seat

      304 S Jones Blvd PMB 3587 Las Vegas, NV 89107-2623

    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Advertisement states custom mat fitted for your car. Ad shows installation as easy and fitted nicely. After complaining about the gaps and sags in fitted floor mat they refuse to return or refund my money. They offered $10 of the original price of $110. They then told me their ad shows a different product as to what I ordered so I followed their link and found that after clicking order now it ask for car make model and year then sends you to a different product?? A bait and switch??

    • Initial Complaint

      Date:05/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of purchase 5/1/2024. Order #*******UC for car mats. I ordered car **** from this company and listed our vehicle exactly. Upon receipt of the mats the product I purchased did not fit. There was no statement saying the product could not be returned in the cart when purchasing or that I agreed to any policy. After contacting the company regarding this issue I sent pictures which they requested and they came back and only offered to pay a 10% refund which amounts to $16 for a $160 purchase. They also offered a 10% discount on another purchase, which I would never consider if they don't back their product in the first place. They said I could keep the mats but I don't want them. This was not a slight difference, it was a major difference in the fit, basically unusable. This company seems to operate under several names. The product was shipped from ***** which I could see on the tracking info yet they present their company as ***. The mats were not specially made for my vehicle, they were generic mats. If a company sends a product that is not right why should I accept that? I feel they are scamming me by selling a product that should fit but doesn't and they are not offering a full refund/return. They don't want them back I would assume because of the shipping involved since they came from *****.

    • Initial Complaint

      Date:05/15/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Product delivered on April 29, 2024 Paid via Paypal: $169.00 Based on their advertising on a pop-up ad, and also on their website, I expected a set of Premium floor mats for my 2014 Toyoya RAV4 The dispute is what I did receive, which was NOT a premium set of floor mats.In my opinion, the company has NOT tried to resolve the dispute. The only offer they made was a 20% discount on my NEXT purchase. Other than that, even though they did admit a discrepancy on their website, they ofered their apology that I was misunderstanding what my order was.Tracking #: ************************** Order #*******UC item: US ***** 2024 Heavy Duty, Universal Fit Floor Mats for Cars, SUVs, and Truck pictures:The ones with the green floor mats are screen shots of a video from their website.The pic with black floormats are what I got. The grey plastic is what the floormats were sent in. They still are not laying flat

    • Initial Complaint

      Date:04/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered car mats for my 2023 **** Mustang *********** should have been custom made for my car. Not custom mats. Didnt fit my car properly. Would like my money refunded to me.

      Customer Answer

      Date: 04/29/2024

      Here are some photos of the mats that dont fit perfectly.

    • Initial Complaint

      Date:03/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They market themselves as a ** company. Their website even has a ******** address listed at the bottom of the website... however, they ship their items from *****, not *******. I chose to give my business to what was advertised as an ******** company. Shipping from ***** was not disclosed and I'm NOT ok with it. The company refuses to respond to my request for a return/refund.

    • Initial Complaint

      Date:03/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The items sent were not at all what were advertised on their website. The videos and pictures posted are not even clolse to representing what I received. Upon further investigation, I discovered my experience is identical to a lot of others.

    • Initial Complaint

      Date:03/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered floor mats for pickup truck and they arrived after a long wait, and we were unhappy with product. Very flimsy and not of very good quality. I asked for refund they asked for pictures etc. Then they tell me they do not accept returns.

    • Initial Complaint

      Date:03/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 22, 2024, I bought floor mats for my car from US Car Seat. However, when the product arrived, I discovered that it was not of the quality that the company had advertised. I contacted them to request a return address to send the item back. I explained that I was dissatisfied because the product they sent me was not made of Vegan Leather as the ad had claimed. After exchanging several emails, the company refused to honor their return policy. Upon further research, I found that many other customers had similar complaints and that the company had never honored their return policy even if it was defective or did not fit. It seems that they have no intention of doing so. I feel that the company is engaging in deceptive practices and defrauding consumers. The link below is their website and products *********************************************************************************************************************************************************

    • Initial Complaint

      Date:02/29/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 27 I ordered floor mats for my 2015 ******* Sonata. Order #*******UC I received the floor mats that were specified for my vehicle. I attempted to install them into the vehicle as per the instructions on the website the floor mats do not fit they create an unsafe environment, where the float impacts the gas pedal. it is dangerous to attempt to drive with these formats. On February 24 I started correspondence with the support team at USA Seat Cover after a weeklong back-and-forth I had sent pictures and video showing how the floor mats do not fit they are clear in the picture. The support team informed me that the formats do not fit and that is a possibility and they were only willing to refund me 10% of the cost which amounts to less than $20 of the $170 that I spent.

    • Initial Complaint

      Date:02/27/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased seat covers for my 2013infiniti G37 convertible. Covers do not fit. Called and emailed vendor and have received USA Seat CoverORDER #*******UC Your order has been delivered View your order or Visit our store Other tracking number: ************ Not happy with covers. They do not fit and I've received no real help. I want a full refund. I would not usually do this but after the fact reading the complaints against this company they don't appear to be diligent or trustworthy

    US Car Seat is NOT a BBB Accredited Business.

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