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Business Profile

Seat Covers

US Car Seat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Seat Covers.

Complaints

This profile includes complaints for US Car Seat's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

US Car Seat has 2 locations, listed below.

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    • US Car Seat

      1942 Broadway Ste 314C Boulder, CO 80302-5233

    • US Car Seat

      304 S Jones Blvd PMB 3587 Las Vegas, NV 89107-2623

    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Seat covers too small. Would like a refund

    • Initial Complaint

      Date:08/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The product advertisement is nothinglikewhati received. There is no logo on my mats, there is no pocket os the side, which is a big reason i ordered them, and they don't go up over the inside running board to protect it like they're supposed to. The advertisement was completely different than what I received. I uploaded a picture of the ad I clicked on, which is what it should have looked like.

    • Initial Complaint

      Date:08/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed the order on 07/29/23 then decided to cancel the order after reading the reviews I tried calling them then my bank to cancel the order. Then sent an email. I got no response or answer to my calls. I then realized this is not how a business handles customers. I sent multiple emails and calls finally left a iMessage then a lady I could barely understand called me and said she couldnt cancel the order or they would charge a 30% fee I told her I just wanted a full refund. She said she would have to contact someone and get back to me that was 18 days ago. No response or calls or refund. This is theft and fraud. *** filed a dispute with my bank as well. Still no resolution.

    • Initial Complaint

      Date:08/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order with US CAR SEAT number H803481999. Came shipped directly from *****. Item is not as pictured and is missing mats. I tried calling their phone number ************. No one answers. I want my money back

      Customer Answer

      Date: 08/16/2023

      I believe this business is a scam.

    • Initial Complaint

      Date:08/11/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      the order was placed 7/21/23 $109.00 for two floor mats for auto.i was disatisfied with workmanship and quaility and when shipped "set" material (like crushed alunimun foil) from small compact packing coming from ********. i requested a return goods /shipping label and got after many emails and phone call s requesting pictures etc and inst to return it to ******** at my cost or take 40% of sale not acceptable order#is 999212UC was advertised on face book.they give me 99% ************ and everything is my fault. i wish to have the $109 deleted from my discover card and return item to their home office in ********** **************************** seat cover *****

      Customer Answer

      Date: 08/12/2023

      many many  more complaints now appearing  onF/B all with similiar rings    ***********************

    • Initial Complaint

      Date:08/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a set of jeep seat covers from them completely being misled by the company name *** seat covers....waited a month and a half for them to get close to where i live and never got an actual **** tracking number until i realized through their general updates that the package had been returned to the post office because instead of going with my actual address they went with the suggested address and they only sent me an actual tracking number when i sent an email and complained. Well it got sent back and they sent me another email asking me to pay an extra 40 dollar shipping fee and telling me i could correct my address. I paid the 40 bucks and there was nowhere to correct my address

    • Initial Complaint

      Date:08/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered car floor mats from this company and the product I received was nothing like advertised. It was made of extremely cheap quality. I have tried multiple times to contact the company and request a refund but I can not get anyone to answer. I've been scammed and writing this to help prevent anyone else going through this.

    • Initial Complaint

      Date:08/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/21/23 Order # & cost in photo upload.Facebook ad purchase.Contacted company to resolve dispute for return/refund which I paid extra for return item coverage. Told the company my issue after disputing it with my credit card company, the company said they would make it right & that I didn't have to return the *********** would give me a full refund as long as I withdrew the dispute. I did what they said, then they came back & said sorry we cannot give me a refund & won't allow me to return the item either... they lied to ****** have it all in writing.

    • Initial Complaint

      Date:08/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting a complaint against this company because I ordered a set of carpets for my car and I notify them about the issue that I am having and they just want to refund 70% of the price and want to make me responsible for the shipping back of the carpets to (******************************************************************************************************************Zip code: ****** Receiver: ********************* **************). The last time I check the website it has an ** address making customers think they are a ** company and settle in ***. Unfortunately, the company is in ****** and they want me to pay for a shipping label there when the website warranties free shipping, devolution, 100% Refunds and a 3 year warranty on the carpets. It is a lie and a complete scam just to get customers. The company asked me to send pictures showing how they look and how come I can't make them work. I did took the pictures and I explained them that it was a safety hazard for me and my family because it doesn't have a fit that leaves the brake and gas pedal freely for me to operate them without problems. I will have to move the carpets around or even cut them. That wasn't the idea of the me buying them. The idea was a perfect fit. I consider they are no taking me serious as a customer and are abusing due to the fact that they are in ******. Also, if I paid 100% for the product, why should I'll be getting only 70% of my money back. US government should investigate this company and not allow them to use a fake address from US. That's a Scam and illegal practice. They are incompetent and disrespectful by wanting people to accept conditions that aren't even in their policies on the website.

      Customer Answer

      Date: 08/05/2023

      Hi,

       

      I received this email today and the company insist in giving me only 70% back when the site says 100% refunds. Also, I got a phone call yesterday from their customer service and I was told to don't worry about this that I will get my complete refund and I don't  need to return the carpets. 

       

      I don't know what's going on ir if it is a lack of communication between them ir they just want to fool me. I am tired of games and tired of the miscommunication and ineptitude of the company. I really need them to finally refund my money back and stop playing games with me. I am an adult not a kid and it is disrespectful. Please, I need help. Someone get on hold of them. Thanks for the help and have a nice day. 

      Customer Answer

      Date: 08/07/2023

      I am tired of them not accepting they are wrong, they have the worst customer service,  and that their job is horrible,  also they lied because they said it is a **  bussing.  They are in ******.  I don't care where are they located.  I just want my money. It is fair. They lied, cheat, scammed me , and do not want to be responsible.  No, I need my money back. 

      Customer Answer

      Date: 08/07/2023

      That's the continuation of my last report. Since the site doesn't allowes me to post everything.  

    • Initial Complaint

      Date:07/31/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order # UC1973999 I ordered floor mats for my 2020 Chev Trax. I received the item and it does not fit my car and is unusable. I am requesting a refund of $169 that I paid for it. They are labeled as universal but the items I received are too big for my car. I have emailed for return label or information and they have refused, sending the same template over and over for 5 emails. Their return policy says I have 15 days to return the item for a refund so I'm trying to get this resolved within the 15 day window.

    US Car Seat is NOT a BBB Accredited Business.

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