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Business Profile

Landscape Contractors

Mendoza's Landscaping

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 4/12/23
    Cost: $22,510
    Mendoza’s Landscaping
    Warrantee work not completed
    Original agreement number: 22385 (attached)

    Initial work completed May 2023 after a couple weather related interruptions. The landscaping and concrete work completed was of high quality and surpassed expectations. Received many complements from family and neighbors.

    Discovered back patio cracking and front porch cracking/settling last week of August after returning from vacation. After many e-mails and phone calls, the owner (William) inspected the damage and verbally agreed to replace the the two damaged patio sections and replace the front porch. William initially stated he would try to get the work completed within the next couple weeks depending on the weather. Warrantee agreement number 22592 (attached) was sent to me 9/14/23.

    I have not been able to schedule the repairs since receiving the warrantee agreement. The company is no longer responding to e-mails and answering/retuning my calls. E-mail chain attached. I get a “voicemail full” the last couple of times I’ve tried to call and leave a message.

Mendoza's Landscaping is NOT a BBB Accredited Business.

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