We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Nutrition

The Feed

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nutrition.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a monthly subscription with The Feed and have regretted it every since. For my last monthly order, they sent me - and billed me - for 3 different identical shipments. During the past two weeks, I have sent them 3 emails, called twice, and even used their AI-generated chat customer service. No response at all.When I finally connected to a customer service **** she indicated she would send me two return labels for these 2 extra shipment via email. It has now been over a week and I have never received these return labels. Absolutely horrible customer service. Obviously, if I am ever able to return these unwanted packages and receive a full refund, I will be cancelling my subscription. I also tried to change or cancel my payment method - 3 times. Supposedly they will send you an email to change your payment - but, you guessed it already - the email never comes. I have read complaints from other customers also on review sites.Thank you.Dr. ***** C. ******** **************************

    Business Response

    Date: 02/26/2025

    Hello *****,

    I would like to apologize for the error in sending you two duplicate orders of your regular Feed subscription.

    We did in fact provide two return shipping labels via our Customer Support team on Thursday, February 20th, and you should have received these in the email thread that was started with our team.

    Please do let us know if these can't be found for whatever reason and we can send these out again.

     

    Best regards,

    The Feed

    Customer Answer

    Date: 02/26/2025

     
    Complaint: 22988595

    I am rejecting this response because: I never received the return labels for these 2 shipments that were sent by mistake - and charged to my account. Obviously, if I DID receive these return labels, I would not have filed this complaint and taken the time to pursue this issue. In case there was any issue with my hotmail account email, I am requesting these return labels be sent (supposedly a second time) to *************************************

    Sincerely,

    ***** ********

    Business Response

    Date: 03/05/2025

    Hello *****,

     

    Just to let you know that we have sent out again to your designated email the two return labels that you have been waiting for.

     

    Can I please ask that you check your spam folder for our email also, as these labels have now been emailed to you several times already. We look forward to you receiving them, and we will process your returns and refund when we receive them back in our warehouse.

     

    We apologize for any inconvenience caused here.

     

    Very best regards,

    The Feed

     

     

    Customer Answer

    Date: 03/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:01/24/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 14 December 2024 I paid $97.94 (Canadian) for an order to this business, including $40.15 for premium shipping (including pre-paid duties). I never received the package. It was marked as delivered at 7:59pm on Saturday, January 11th, but I never received it. I have attempted to resolve this with both the last mile shipper (Intelcom) and the merchant (The Feed) to no avail.According to Intelcom tracking, they dropped the package several hours after dark on a weekend, in a publicly accessible area in a downtown building. They did not notify me by buzz, email or phone call. They say they were not provided my phone or email, but those are clearly marked in the order. Further, our building lets people buzz based on last name, and my name was obviously on the package. Either the business did not pass on my contact details, or the shipper ignored them, but either way I believe that is for those two businesses to resolve - the end result is my package was left in public place after hours with no notice, which is not acceptable.I have exchanged a few emails with The Feed. Most recently, they stated "To ensure you are taken care of, I've routed your request to our International Order Support Team, who will provide further support as soon as they are available." This was a week ago, and they have ignored two further follow up emails. I have tried two different phone numbers on their website. The first went to dead air. The second said it was outside of normal business hours (this was 1:30pm on a weekday my time, 11:30am their time), and suggested emailing or texting that number. They have not responded to emails or ******** me, this is not acceptable business practice on their behalf. I am particularly frustrated becuase I paid for premium shipping, and their website has logos for traditional, reliable shipping companies like ***, *** and ***** who give proper notice of delivery, and do not drop after hours on weekends.

    Business Response

    Date: 01/27/2025

    Hello,

    Unfortunately, it does look like this customers order was stolen from their doorstep.

     

    A full refund has now *** issued to them. See attached ******* page for refund proof.

     

    Best regards,

    ******** Rosenbrier

  • Initial Complaint

    Date:01/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gave them 3 chances and the same problem over and over again , they do not respond, do not ship things on time AT ALL ... could take 1-2 weeks to ship a few gels, they they add you to spam emailing with fake coupons that never work ... today i emailed called and texted them and it is "outside business hours" at 11am in the middle of the day

    Business Response

    Date: 01/10/2025

    Hello,

     

    This customer has now had their full order value refunded, been credited with $15 of store credit, and had the situation explained to them.

     

    Best,

    ******** Rosenbrier 

    *****************************

    Customer Answer

    Date: 01/10/2025

     
    Complaint: 22794486

    I am rejecting this response because: when I contacted them they still didn't know WHEN they will ship my order.... Exactly like the last 2 times when I waited over a week and then had to cancel my order

    Sincerely,

    Bogie **********

  • Initial Complaint

    Date:01/08/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    #*******December 17, 2024 3:11 AMPAIDUNFULFILLED $164.76 **************************************** Gels Tutti Frutti / Box of 304$159.96 Subtotal$159.96 Shipping$0.00 Tax$4.80 Total$164.76 Shipping Address Fulfillment Status:**********************************************************************************************************************************************

    Business Response

    Date: 01/09/2025

    Hello,

    A full refund has now been processed for the customer.

    Best,

    ********

    Customer Answer

    Date: 01/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:10/01/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Their customer service has been unresponsive. I placed an order on Sept 21st, realized 9 days after paying it hasnt been shipped, reached out and its been radio silence from their team. I finally resorted to emailing the owner himself today.

  • Initial Complaint

    Date:09/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sent me the wrong item, then failed to respond to emails regarding returning said item.

  • Initial Complaint

    Date:08/08/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally ordered items end of May, 2024. The items arrived weeks after the website said they would arrive and ultimately arrived too late for me to use. I contacted the company and they agreed to a refund as the items were not used. I returned the items and they arrived at the company's address on July 15. I have attempted to contact the company multiple times multiple ways (call, text, email) and have had no response or help with this issue. I would like my credit card refunded. Also would like the BBB to look into their customer service, or lack thereof as this has been very frustrating to not hear back after trying to contact them several times.

    Business Response

    Date: 09/04/2024

    Hi *******,

    Thank you for sharing your feedback. While Im relieved to see that your refund has been processed, I deeply apologize for the experience you encountered. This is not reflective of the standard we strive to uphold. Although the delay was related to a chargeback filed against your order, there is no excuse for the lack of communication from our support team. We are taking steps to ensure that all customers receive timely responses going forward. If you require any further assistance, please don't hesitate to reach out to us at ************************************

    Customer Answer

    Date: 09/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:07/27/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item on July 14th and the expected shipping timeline is 2-4 business days. Normally this company is very good to work with as a direct to consumer company however after 13 days I cannot get any response to my order inquiries other than automated messages and they have no way of contacting the company via phone. When the email text or phone contact process does not work a consumer is unable to understand the status of the order.

    Business Response

    Date: 09/03/2024

    Hi ******,

    Thanks for this feedback. This is not our standard for order fulfillment and I apologize for your recent order experience. I am glad to see our support team was able to take care of you, and want to assure you this is not the experience we intend to provide. We'll be working with our fulfillment team to prevent any order occurrences like this in the future. If you need any further support, our team is always happy to help at ***********************************!

    Customer Answer

    Date: 09/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/23/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the morning of 7/16, an order was placed with thefeed.com.Having not received a status after several business days, an email was sent to ******************************** as directed on the company's website. A response was received that day indicating that the matter would be escalated to a resolutions manager who would provide an update.Despite several requests, thefeed.com has not provided an update and has repeatedly ignored requests for a status.

  • Initial Complaint

    Date:07/22/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order through The Feed, Food for Athletes on July 4, 2024. Its now July 22,2024 and they have our money, but our products havent even shipped yet. Despite several attempts to contact customer service, *** received no information or explanation. The number I have tried calling disconnects after a couple of minutes. They charged my account the appropriate amount of $118.99, had we received our order. Delivery is supposed to be 3-5 business days.The **** de France advertises this company multiple times throughout the live cycling event.

    Business Response

    Date: 09/03/2024

    Hi *****,

    We appreciate your feedback and are glad to see our team was able to assist to ensure your order's delivery. We are very sorry again for any delay in getting your order shipped and for any communication delays from our team. This is not our standard and we have implemented changes with our fulfillment team and within our support team to ensure all orders are shipped and all messages are responded to in a timely manner. We appreciate your understanding and are here to help via email to *********************************** if you need any further support!

The Feed is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.