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Business Profile

Nutrition

The Feed

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nutrition.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product never delivered, and company has stopped replying to my emails. There is no phone number to contact the company.

    Business Response

    Date: 08/13/2024

    Hi ****,

    Thanks for giving us a chance to get your order and make right regarding the late shipment. We are back to same day almost all orders and don't hesitate to reach out if our Athlete Support Team can assist with anything else. 

    All the best!

    **************

    Customer Answer

    Date: 08/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:06/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recived emails from The Feed for a while now. Ive gone through the Unsubcribing system literally 52 times. Ive sent a few emails expressing my displeasure with the system to the support staff, and I was assured that I was manually removed from the emailing list. That was around june 1-2 2024. Im still getting emails 25 days later. What is the point of an unsubscribe button if it doesnt work, and whats the point of a support staff if they dont help you, and lie to you.

    Business Response

    Date: 08/27/2024

    We sincerely apologize for the inconvenience caused by the unwanted emails you received. While unsubscribing from our marketing list removes you from promotional emails, certain notifications, such as order confirmations or store credit updates, may still be sent.

    It appears the most recent email you received was related to your store credit. To prevent further inconvenience, our team has taken the extra step of unsubscribing you from those notifications as well. Typically, we retain these emails as they often contain important information, but we understand your preference and have adjusted your settings accordingly.

    You should not receive any further unwanted communication from us. If you require any additional assistance, please dont hesitate to reach out to our team at ************************************ We are here to help!

  • Initial Complaint

    Date:06/26/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 17th, I put in an order of athlete nutrition and was charged $94.17. After a week, I noticed I hadn't received the order that I was supposed to get in 5 days. I checked the status and noticed it hadn't shipped yet so I contacted the company on June 25th to find out what happened the order and what the status was. I got no response. There was also a phone number where I could "text" to find out the status, so I sent a text message on June 25th and got no response. I sent another email and text on June 26th in the morning but still have not received a response.

    Business Response

    Date: 08/27/2024

    Thanks for your feedback and sincere apologies for our team's delayed response in assisting you with this order during our warehouse move. I am glad our team was able to take care of the order by expediting the shipment and happy to see the order was delivered the next day.

    If you need any further assistance, we are always happy to help at ************************************

    Customer Answer

    Date: 08/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:06/25/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with The Feed, paid and awaited shipping. After weeks of not getting any shipping confirmation, I attempted to reach out to customer support. The online chat is not working, the phone number says to text or email, and no text or email response has been received. Tried to email again and still no response. Still getting marketing emails and social media advertisements but nothing from customer service.

    Business Response

    Date: 09/03/2024

    Hi ***, 

    Thanks for your feedback and our sincere apologies for the experience with your recent order during our warehouse transition. This warehouse move is now complete, and our support team is back to their standard level of responsiveness. I am glad to see your order has been delivered and you were able to connect with our support team recently. If you need any further assistance, our team is always happy to help at ************************************

  • Initial Complaint

    Date:06/18/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 4th and April 23rd I received $15 store credits each, that were earned through a Strava promotion. These credits last for 60 days, so I placed an order to use $30 of credit. I placed an order on May 23, 2024 for Order #******* which was for 2 items: Real Foods Gel Tryout Pack (6 gels) priced at $16.99, and Gels-Ultimate Tryout Pack (9 gels) priced at $23.79. With tax and shipping my order total was $48.73. The $30 credits were applied; however, my credit card was charged for the full $48.73 amount. Despite this, the items still have not been fulfilled or shipped. I still have not received the goods that were paid for, and the amount charged should have been $30 less than they were. I tried reaching out, the phone line is not active, and so I emailed. The support tried to place a new order, but that order also has not been fulfilled or shipped. I have followed up numerous times, with only automated emails back thanking me for my patience, but no resolve.

    Business Response

    Date: 08/26/2024

    So sorry to hear about the trouble with your recent order experience. We are glad to see your order has since been delivered and your credit was used on a separate order. If you ever need future assistance in applying store credit or order status updates, our support team is always happy to help at ************************************ We appreciate your feedback and look forward to making this experience up to you on your next order.

  • Initial Complaint

    Date:06/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i have not ordered any products from this company but was about to. since abandoning my cart i have been harassed with lots if emails with links to unsubscribe. ive done that multiple times and keep getting spammed. *** reached out to the company several times asking to be removed from their system and to opt out of any future comms. still getting emails over 6mo later.

  • Initial Complaint

    Date:03/31/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Multiple complaints, bad reviews everywhere , they do not give a **** about spamming people NON STOP and the Unsubscribe button obviously does not work

    Business Response

    Date: 04/02/2024

    We are happy to assist the customer with an unsubscribe request and ensure they do not receive any promotional or transactional emails. Unfortunately, this email address is unable to be reached and we do not have any record of it in our system.

    The customer can send our team *********************************** an email and we would gladly assist with this request.

    Customer Answer

    Date: 04/04/2024

     
    Complaint: 21510590

    I am rejecting this response because: i unsubscribed SEVERAL TIMES in the last 2 years, this is the email alias i used for them <thefeed @ dumi.us>

    Sincerely,

    **************************

    Business Response

    Date: 04/05/2024

    Hi *****,

    Thanks for the reply. The action that I've taken should stop any emails. If you still continue to receive emails, please reach out to *********************************** so we can continue to ensure your email is removed from all communication channels. Apologies for the inconvenience.

    The Feed Customer Experience

  • Initial Complaint

    Date:03/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered something from them a couple of years ago and now they SPAM ME REGULARLY about some fake money voucher in my account and even though i click UNSUBSCRIBE ... i still get SPAM JUNK UNSOLICITED EMAILS from them

    Business Response

    Date: 04/02/2024

    Thank you for your submission. I believe the email you continuing to receive is a transactional email reminding you of expiring store credit. I've gone ahead and removed you from this email reminder along with any transaction or promotional email.

    We apologize for any unwanted emails and don't hesitate to reach out to *********************************** if you need direct assistance.

    The Feed Customer Experience

  • Initial Complaint

    Date:08/26/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company lures you into buying their product with minor discounts, to get your contact information. There was a mistake in my order, I sent a message to customer service within seconds and never received a reply. The shipped the product three days later, without regard to my communication. I still have not received it. WORSE, there is no way to cancel your account once you open it. You will be slammed constantly by SMS and email. BEWARE! I would like the company to remove/cancel my account and stop spamming my phone and email.

    Business Response

    Date: 08/28/2023

    Hello! 

    Thanks for reaching out about this. Apologies to hear about the mistake on your order! We're all athletes here at The Feed, and it's our ethos to keep you fueled during your workouts. I wasn't able to find any communication under the contact methods you provided, or under your order number. Our customer service team responds to all communications with urgency and we always have your back! We can be contacted at ***********************************, by texting *****************, or chat us on TheFeed.com

    Sorry for the unwanted marketing and educational emails/texts. I just went ahead and unsubscribed you from our email and text marketing. Please note that the customer can also unsubscribe at any time. 

    We're always here for you if you need anything from our end ******. Wishing you a wonderful day ahead!

    ******** & The Feed Team. 

     

  • Initial Complaint

    Date:10/13/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received multiple emails confirming an order for a product I am not familiar with, from The Feed, a company I have never heard of, and sent to a person whom I do not know.I also received text messages to my cell phone verifying my Shop Pay verification code to complete a financial transaction.Calls to The Feed customer service to investigate this issue are immediately directed to voicemail, and voicemails left remain unanswered.I'd like this potentially fraudulent activity investigated and resolved by the company.

    Business Response

    Date: 10/13/2022

    Hello, and Thank you for contacting us about this. 

    The order in question (#******) was caught by our Fraud Protection System, and was cancelled and refunded in full at 9:50AM MST today, October 13th. 

    We believe that a scammer placed this order. We have an Advanced Fraud Protection, and order verification process. Since this order did not pass, it was cancelled and blocked from fulfillment. 

    We do call back all voicemails. We spoke with the customer who's email and phone number was attached to this order, and resolved the situation. 

    For any further assistance, please contact our team at *********************************** or **************.

    All the best, 

    ******** & The Feed Team. 

     

    Customer Answer

    Date: 10/13/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The business did indeed reach out in answer to my voicemail and resolved the fraudulent use of my email, phone number, and account in a most professional manner.

    Sincerely,

    *****************************

The Feed is NOT a BBB Accredited Business.

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