Reviews

This profile includes reviews for Crocs, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Crocs, Inc. has 10 locations, listed below.

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  Crocs, Inc.

  500 Eldorado Blvd # 5 Broomfield, CO 80021

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  Crocs, Inc.

  29 Edgewater Ln Marion, MA 02738

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  Crocs, Inc.

  1000 Pat Nash Dr Unit 6.36 Branson, MO 65616-3597

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  Crocs, Inc.

  2200 Tanger Blvd Ste 730 Washington, PA 15301-7921

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  Crocs Inc

  4325 Glenwood Ave Raleigh, NC 27612-4532

Review Details

• Review fromTerri W

  Date: 11/09/2024

  1 star
  Order stated it had been delivered 10/31/24 but there was no delivery photo. I live in an apartment so I am unsure if the package was delivered to a different door or where exactly in the complex it was delivered too. I reach out to crocs the same day, 10/31/24 regarding this issue. They offered to re-ship but I am afraid this will just happen again, so I asked to a refund so that I could just purchase in store. They tell me it was placed and i will get it 5-7 days. Well the days go by, and today 11/09 I reach out for an update since I have yet to be refunded. Now the same company that offered to reship at first, is now stating they have no responsibility in lost packages and denied my refund. I paid for something I never received and customer service does not care. I have attempted to tell customer service about the no delivery photo and living in an apartment complex so the possibility of it being delivered to a different door with a similar door number, but they did not care to hear it. WORST CUSTOMER SERVICE I HAVE EVER SEEN A COMPANY HAVE. WILL NEVER DO BUISNESS AGAIN WITH THEM AND TELL PEOPLE TO DO THE SAME. I will continue to fight this and update here.

• Review fromBryan O

  Date: 10/28/2024

  1 star
  Order ********CUS I spoke to MULTIPLE representatives about just trying to EXCHANGE my Crocs for a bigger size. I brought them for a flash sale for 2 for $50, they're telling me that I have to return the old Crocs and wait for the refund and they would only offer me a discount for 50% which is not nearly what I paid for and would only hit $63 bucks. After going back and forth with them they offered me to reorder and once I got the items I would then get the 13 dollars refund to make it the original 50 dollars????! How does that make ANY sense? I have to reorder and you guys take extra money and I have to wait on the phone to just get another refund? All for an exchange? Absolutely horrible customer service and AVOID ordering online cause their online policies are HORRIBLE. Spoke with **** on the phone and she was no help and her supervisor **** didn't even want to speak to me and was in a "meeting"..I'm returning these Crocs and just buying from a competitor if this is the way I'm going to get treated

• Review fromKiara J

  Date: 10/21/2024

  1 star
  I purchased men's POKEMON Crocs for my husband on October 17, 2024. I checked my tracking for my order and to my disbelief my husband's shoes were in fact women's. Now his shoes are sold out everywhere and the only solution offered was to seek a refund. I would suggest if a consumer seeks a particular gender for the item sold, to keep it that same gender throughout the whole purchase. Now my husband's 14 year marriage anniversary gift is ruined.

• Review fromYasmina W

  Date: 10/05/2024

  1 star
  Ordered on 9/24/24. I am very disappointed with my experience ordering from this company. My mother purchased a pair of short and shoe decorations for my birthday and the website stated 2-4 days to ship. I received the tracking numbers with the order split into two shipments. One of them never changed to 'picked up' and just remained stuck. The other one was suppose to be delivered 10/02 which contained the shoes, however all I received was one decoration and nothing else. The online tracking stated that the shoes were included but even the tracking company listed a very low weight that confirmed there were no shoes ever delivered. I called the company and was only offered a reshipment that would take up to 14 business days. Unacceptable. This whole experience has been frustrating. I feel as if they do not care about their customers.

• Review fromLerna O

  Date: 09/30/2024

  1 star
  of 73$ for 6 weeks and after every single call (a dozen) they merrily guarantee said refund ***** hours later. 6 weeks in i am still having the same conversations with the same incompetent department, with the same empty promises to escalate. They take no accountability and certainly do not offer any reasonable solution. I placed an order and paid full price for childrens crocs (50$ and Jibbitz - order amounting to 120$)) . 3 days later there was a promotion for 2 for 60$. When I called they said I can place and pay for the 2nd pair (now 55$) and that they would issue an immediate reimbursement for the difference PLUS tax PLUS the shipping (13$ because I had not reached the minimum 75 to qualify for free shipping). Now they want to offer me 5$ and shipping refund. I am furious at their limitations and their inability to understand and/or take action. I will never order from them again. I have been demanding to speak to someone who 1- speaks proper English 2- has deciding power. They have not honored their promises, their promotion, or respected any customer service policy. They have made no attempts to reach me either though they have my emails and phone number after my many requests. I am just livid.

• Review fromjacqueline g

  Date: 09/27/2024

  1 star
  this company claims they sent my Crocs, I never received them and I am having a hard time getting my refund even though on their website it clearly states hassle free refund, I refuse to pay for a product I never received and when I got a hold of someone they barely spoke English, kept putting me on hold without telling me, a horrible experience. I made the purchase on September 7th, almost a month ago and still no refund

• Review fromSergio P

  Date: 09/20/2024

  1 star
  I ordered an item from Crocs, paid for 2 day shipping. I received notification that the order shipped and it was out for delivery...I understand that things happen. On the shipping company's tracking it says that the "sender has requested a hold on the item" when I contacted Crocs, they claim they don't do that... they offered little else than to give me a coupon code that I could only use online...which I don't trust to order from given this situation.None of this is a crucial, except that a birthday gift will be late, if I ever even receive the item, but I think it's important that people understand not only how unreliable the company is, but the lack attention to customer complaints offering little else than keeping in the loop of blaming each other **** is also to blame in their inability to provide an sort of solution)

• Review fromSavannah S

  Date: 08/21/2024

  1 star
  I went to customer service on Saturday and Sunday knowing that of course they were closed but to try to ensure I could get the promotional offer still, however, today (Wednesday) when they got back to me they were rude and short and kept telling me the obvious. We were closed, well duh, but half of your promotional items were not working and I have screenshots of that as well, so instead of help I got the same responses over or that Im basically incompetent in my reading ability to know which were supposed to be included.

• Review fromKelly F

  Date: 07/17/2024

  1 star
  Crocs *****. Bought a pair June 28. Paid for expedited shipping. It is July 17. After talking with customer service 4 times they still couldn't figure out how to ship. Requested refund on July 12. No response. Nothing. I have to file a dispute with my bank to get my money back. I will. And I'll also file complaint with BBB. Terrible company. Can't believe that it's an **************** with that **** poor service. Will never do business with them again.

• Review fromPonraj A

  Date: 07/06/2024

  1 star
  Worst store associates in ********* Premium crocs store. They discriminate by yelling at the certain ethnic customers to arrange the ******************** right after they tried with few samples. Assoc id : ******** ************* 07/06/2024 8:41 pm est