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Business Profile

Gymnastics Classes

Castle Rock School of Gymnastics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnastics Classes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/02/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter has been going to a recreational tumbling class at Castle Rock school of Gymnastics since August 2022 and she went to class this past Wednesday, November 30th and hurt her knee during class. Her coach knew she was hurt and modified some exercises for her. Since that class she has been in a lot of pain and she will not be able to continue with the tumbling class. Castle Rock gymnastics took the tuition out of my bank account yesterday, December 1st for the month of December. I just called them on December 2nd letting them know that because of my daughters injury she will need to stop going and asked if they could refund the $135.00 they just took out yesterday for December! ****** stayed its their policy they need 2 weeks before in writing to drop a class and the only thing they can do is give a credit. I stated she just got an injury how could I give 2 weeks notice? She just kept saying its their policy! They just took the money out (automatic payment) yesterday! I want my money back! This is not fair or good customer service for a child that has gotten hurt!

    Customer Answer

    Date: 01/11/2023

    Good morning,

    My complaint has been resolved. The owner called me and refunded my money. 

    Thank you so much for all your help!

    **************************;

Castle Rock School of Gymnastics is NOT a BBB Accredited Business.

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