We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Landscape Contractors

DMX Landscape & Maintenance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted for $112K+ of landscaping work and have exhaustively tried to resolve shortfalls of DMX' obligations and commitments, goes back two years now since starting the process. Photos attached are just some examples of how they've left the project unfinished and my demands unanswered. ***************** and son ***************** refuse to answer the attached, and I'm filing this complaint before filing a civil suit in Douglas County court system if it remains unsatisfied. They cannot be trusted to follow through and resolve this matter, as that has not worked for over a year now. Additionally I do not ever want them stepping foot on our property any more. I am seeking reimbursement of roughly $11K or only 10% to resolve once and for all.

    Customer Answer

    Date: 03/27/2024

    Last date of contact was 9/25/23, whereby DMX once again (and for the umteenth time) stated they would take care of all of the outstanding issues, and yet again failed to follow up.  They have repeatedly lied similarly and have zero credibility.

  • Initial Complaint

    Date:06/02/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contract with DMX states that they will replace any trees or plants that die in the first year. We lost two trees and one plant and they have not replaced any of them in over a year. Now they are not returning any phone calls.

  • Initial Complaint

    Date:11/29/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted DMX to build a fence for our new home. My wife and I had sketched a drawing with dimensions for the fence that was approved from our ***. This drawing along with the *** rules was provided to DMX prior to the fence being built. DMX built the fence with larger dimensions than was approved. The *** is now requiring the fence be built per the approved drawing dimensions. DMX is refusing to rebuild the fence to specs. Our *** has given us a timeline to bring our fence into compliance, and because of the lack of response we are forced to hire another company to remedy the situation. The approved fence dimensions were communicated to DMX and confirmed through email as well before the fence was installed.

DMX Landscape & Maintenance is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.