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Business Profile

Window Coverings

Herberts Workroom101

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Background:On Nov. 11, 2022, I signed an agreement(Herberts Workroom 101/************) with **************** (sales rep) to install carpeting in our theater room (Invoice Attached). In good faith, I paid him the entire amount of the agreement even before any material was delivered or any labor incurred. When the time came to install the carpet in 2023, Herberts crew noticed there were issues with how the theater room was constructed that was impacting the carpet installation. I decided to hold off on the installation in order to correct the problems. After correcting a majority of the problems, Herberts crew came to install the carpeting. Unfortunately, there was another problem that needed be corrected before carpet install, so I corrected that problem. ******* then had one of his crew members come out on a Saturday to install the carpet. Unfortunately, the person who came out did not know how to seam the carpet properly and install the tack strip straight. Since the tack strip was not straight, the carpet did not fit properly against the baseboard. Because of the problems he was having with the seams, he did not want to finish the job and quit for the day.Herberts crew than came back and then noticed they did not have enough carpet pad, so the project had to be rescheduled again. Herberts crew then came back to finish the job, and I mentioned to the installer the concerns I had with how the carpet looked along the baseboards. His new installer then told me the previous installer did not install the tack strips correctly which was causing the problem.I contacted *******, and he came out to look at the issues. He told me it was not the tack strip that was causing the problem, but the baseboards were installed incorrectly.Dispute Issues:1)I am not happy with how the carpet is butting up against the baseboards in the theater room (Picture Attached). I have at least four people stating the tack strip is the problem (Even one of his own crew stated this). ******* insists the baseboards were installed incorrectly, because there is no gap between the floor and the bottom of the baseboard. After further research and articles I read, it is personal preference to where the height of the bottom of the baseboard can be, so he cannot use the height of the baseboard as an excuse. The other potential problem is the carpet may be cut to short and that was stated by ******* and other flooring experts which might prevent the fixing of the bad carpet job along the baseboard.I tried to work this issue out with *******, but he said I needed to contact **************, so that is what I am doing.

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