Passports and Visas
PassportsAndVisas.comHeadquarters
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
On August 02, 2021, Better Business Bureau was alerted to a business operating as Passports and Visas.com, https://www.passportsandvisas.com, in Greenwood Village, Colorado, 80111. The business's website claims to provide “Trusted Passport and Visa Services for Over 25 Years” and “A personal account manager will guide you through the entire process, from start to finish, and return your travel documents quickly and securely”. Consumers allege paying Passports and Visas.com for services that have not been provided. Consumers claim that Passports and Visas.com is unresponsive to their requests for assistance regarding the return of important personal documents, refunds, and providing government documents as promised.
On August 02, 2021, and September 03, 2021, BBB reached out to the Passports and Visas.com seeking a response to the consumer complaints. As of Friday, September 17, 2021, the business has not responded.
Better Business Bureau warns consumers to protect themselves against identity theft by not providing personal information required for a passport or visa to businesses offering passport services. Passport and Visa services are controlled by the United States Department of State-Bureau of Consular Affairs and Passport/Visa Services are provided at https://travel.state.gov/content/travel/en/passports/how-apply.html.
Complaints can be filed with Better Business Bureau at www.bbb.org and the Federal Trade Commission Consumer Protection at ReportFraud.ftc.gov.
Important Information
Customer Complaint
On August 02, 2021, Better Business Bureau was alerted to a business operating as Passports and Visas.com, https://www.passportsandvisas.com, in Greenwood Village, Colorado, 80111. The business's website claims to provide “Trusted Passport and Visa Services for Over 25 Years” and “A personal account manager will guide you through the entire process, from start to finish, and return your travel documents quickly and securely”. Consumers allege paying Passports and Visas.com for services that have not been provided. Consumers claim that Passports and Visas.com is unresponsive to their requests for assistance regarding the return of important personal documents, refunds, and providing government documents as promised.
On August 02, 2021, and September 03, 2021, BBB reached out to the Passports and Visas.com seeking a response to the consumer complaints. As of Friday, September 17, 2021, the business has not responded.
Better Business Bureau warns consumers to protect themselves against identity theft by not providing personal information required for a passport or visa to businesses offering passport services. Passport and Visa services are controlled by the United States Department of State-Bureau of Consular Affairs and Passport/Visa Services are provided at https://travel.state.gov/content/travel/en/passports/how-apply.html.
Complaints can be filed with Better Business Bureau at www.bbb.org and the Federal Trade Commission Consumer Protection at ReportFraud.ftc.gov.
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