Storm Windows and Doors
American Exteriors, LLCInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning customer service issues, warranty issues, delivery issues, and product issues. Regarding the customer service issue, consumers allege that there is a deficiency when trying to communicate with the business regarding scheduling and warranty claims. Additionally, consumers allege that the business promises a warranty, but no such documentation is provided for the consumer, and appointments for warranty claims do not take place. Consumers also allege that the business does not fulfill their order, and that the items received are not the correct ones, or they are delivered damaged. Lastly, consumers allege that the service/work provided is deficient, and that the items installed are damaged.
On September 13, 2019 BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of November 14, 2019 BBB has had no response.
Important Information
Additional Info
Mail sent to the business on 05/17/2024 was returned by the U.S. Postal Service as Attempted - Not Known.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.